酒店回复: Dear Guest, Thank you for taking the time to share your review of your stay at Meliá Chiang Mai. We are delighted to hear that all aspects of your experience met your expectations and that you had a pleasant stay with us.We are especially glad to know that you enjoyed our spacious room, convenient location, and the attentive service provided by our team. It is also wonderful to hear that you appreciated Kidsdom, with its large and clean space, and that your child had fun playing there. We are truly honored to have been part of your child's birthday and are pleased that it was an enjoyable celebration.Thank you once again for choosing Meliá Chiang Mai. We look forward to welcoming you back in the near future for another memorable stay.Warm regards, May Myint Myat Pyone Guest Experience

酒店回复: Dear Youko,Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us at Meliá Chiang Mai. We are truly delighted to know that you and your family had such an enjoyable and memorable experience during your time with us.It is especially heartwarming to know that your child had a wonderful time at our Kidsdom. Creating a fun, engaging, and family-friendly environment is very important to us, and we are pleased that this facility contributed positively to your stay. We are also glad to hear that you enjoyed breakfast at Laan Na Kitchen, particularly the freshly squeezed juice, and that it helped make your mornings even more enjoyable.Your kind words are sincerely appreciated and will be shared with our team, as they serve as great encouragement for us to continue delivering attentive service and memorable experiences for all our valued guests.Thank you once again for choosing to stay with us at Meliá Chiang Mai. We truly look forward to the pleasure of welcoming you and your family back for another seamless and delightful stay in the near future.Warm regards,Piyada SomsaGuest Experience Team

酒店回复: Dear Xiaoyuzaishenhai,Thank you for taking the time to share your feedback regarding your recent stay with us at Meliá Chiang Mai.We sincerely regret to hear that your experience did not meet your expectations. Please accept our heartfelt apologies for any disappointment caused by the room and bathroom size, the pool area, the hallways, as well as the elevator waiting time. We understand how these aspects can affect the overall comfort of your stay.We truly appreciate your candid comments, as they are invaluable in helping us identify areas where we can improve. Please rest assured that your concerns have been immediately shared with our relevant team for careful review and consideration.We look forward to the opportunity to welcome you again and to improve your experience in the near future.Warm regards,Lalita de BoerGuest Experience Team

酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback following your recent stay at Meliá Chiang Mai. We are pleased to know that you appreciated our amenities, cleanliness, service, and surroundings, as well as our convenient location with easy access to the airport, Old City attractions, and nearby dining options. Your positive comments are sincerely appreciated and serve as great encouragement to our team.At the same time, we thank you for sharing your constructive feedback regarding the breakfast selection and your room experience. We regret to hear about the noise from the air conditioning and the discomfort you experienced. Please allow us to clarify that, in accordance with Thai regulations for high-rise buildings and to ensure guest privacy and safety, some rooms do not have windows that can be opened. Nevertheless, your comments have been shared with the relevant teams for further review and improvement, particularly regarding air-conditioning performance.Regarding breakfast, we would truly appreciate it if you could share any specific menu items or vegetables you would like us to add to our buffet line, as your feedback is invaluable in helping us further enhance our guests’ dining experience.Thank you once again for choosing Meliá Chiang Mai and for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide an even more comfortable and enjoyable stay.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear Zhangxiaobaoshiwoya,Thank you very much for taking the time to share your feedback following your stay at Meliá Chiang Mai. We appreciate you for sharing your observations regarding the room size, sound insulation, and overall guestroom design, and we sincerely regret that these aspects did not fully meet your expectations, especially during the peak season. Your feedback has been carefully noted.At the same time, we are pleased to know that your child greatly enjoyed our Kidsdom and that the children’s facilities met your expectations. It is always rewarding for us to hear that our younger guests had a joyful and memorable experience.Thank you once again for choosing Meliá Chiang Mai and for sharing your valuable insights. We hope to have the opportunity to welcome you and your family again in the future, allowing us to provide a more comfortable and satisfying stay.Warm regards,Lalita de BoerGuest Experience Team

酒店回复: Dear Mr. Yaoayaoyao,Thank you very much for taking the time to share your excellent review regarding your recent stay at Meliá Chiang Mai. We are truly delighted to hear that you enjoyed a pleasant stay with us and that your overall experience met the highest standards.We are particularly pleased to know that our convenient location met your expectations and allowed you to fully enjoy the surrounding area. We also appreciate you bringing your concerns to our attention regarding the room size and the payment arrangements for your children. Please allow us to clarify our reservation terms and conditions. For any additional guest beyond the standard occupancy of two adults, a fixed charge per person applies. This fee covers the provision of an extra bed as well as daily breakfast.We sincerely hope this explanation provides clarity and thank you for your understanding on this regard.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Meliá Chiang Mai for another enjoyable stay in the near future.Warm regards,Maria MoraguezGuest Experience Officer

酒店回复: 尊敬的Ttungbbangitrip： 感谢您近期入住清迈美利亚酒店后留下的宝贵评价。 我们很高兴听到您对舒适的客房、高品质的泳池和友好的员工感到满意。我们会将您的好评分享给所有员工，并努力在未来为您提供更优质的服务。 对于您房间噪音造成的任何不便，我们深表歉意。我们已了解您的担忧，并将立即解决，以提升您未来的入住体验。 如果您对入住体验有任何意见，请随时提出。您的宝贵反馈将极大地帮助我们保持我们追求的高标准。 我们期待很快再次欢迎您，并为您创造更多美好的回忆。 此致，李佳恩 宾客体验

酒店回复: Dear Regoudehemaxiaojie,Thank you for taking the time to share your detailed feedback regarding your recent stay at Meliá Chiang Mai. We are delighted to hear that you appreciated our new and well-maintained property, attentive staff, and overall cleanliness.We also noted your comments regarding breakfast. While we are glad you found it well-stocked, we would greatly appreciate any specific feedback regarding the food offerings, as this will help us continue to enhance the breakfast experience for our guests.We truly value your insights and look forward to welcoming you back to Meliá Chiang Mai for another memorable stay.Warm regards,Paphatsawan KomarvutGuest Experience

酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Meliá Chiang Mai. We are delighted to know that you found our hotel to be great value for money and particularly suitable for families with young children.It is wonderful to hear that you appreciated the cleanliness of our facilities, the service provided by our team, and our children’s amenities, including the indoor Kidsdom play area and the kids’ pool, as well as the splash pool. We also value your comments regarding breakfast, which we will be pleased to share with our team as we continuously strive to enhance our offerings.Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you and your family back to Meliá Chiang Mai for another enjoyable stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear Guest,Thank you very much for sharing your detailed feedback following your recent stay at Meliá Chiang Mai. We are delighted to know that you enjoyed our modern facilities, excellent service, and convenient location surrounded by a variety of restaurants and attractions.We appreciate your comments regarding the bathroom size and our MAI The Sky Bar beverage offerings, which have been shared with our respective teams for future improvement. It is also lovely to hear that you found the surrounding area lively and safe to explore at night.We truly value your insights and hope to have the opportunity to welcome you back again, whether for another stay with us or a visit to enjoy the city from a different perspective.Warm regards,Gaeun LeeGuest Experience