酒店回复: Dear Shuimuxiangsheng,Thank you for taking the time to share your outstanding review of your recent experience at Meliá Chiang Mai. We are truly delighted to know that you had such a comfortable and enjoyable experience during your one-week visit.It is wonderful to hear that you appreciated our convenient location, with easy access to the airport, the Old City, and the surrounding neighborhood. We are also pleased that you enjoyed your spacious corner room and that our housekeeping team contributed positively to your stay by maintaining the highest standards of cleanliness each day.We are especially glad that you had the opportunity to enjoy the Level Lounge on the 21st floor, as well as the alternative breakfast offering there when Laan Na Kitchen was busy. It is equally rewarding to know that your family found Kidsdom and its daily activities engaging, and that you were able to relax at our saltwater swimming pool.Your kind words about our facilities, services, and overall environment mean a great deal to our entire team. We are honored to have provided a comfortable setting for your visit to Chiang Mai.Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another outstanding and memorable stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear Youko,Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us at Meliá Chiang Mai. We are truly delighted to know that you and your family had such an enjoyable and memorable experience during your time with us.It is especially heartwarming to know that your child had a wonderful time at our Kidsdom. Creating a fun, engaging, and family-friendly environment is very important to us, and we are pleased that this facility contributed positively to your stay. We are also glad to hear that you enjoyed breakfast at Laan Na Kitchen, particularly the freshly squeezed juice, and that it helped make your mornings even more enjoyable.Your kind words are sincerely appreciated and will be shared with our team, as they serve as great encouragement for us to continue delivering attentive service and memorable experiences for all our valued guests.Thank you once again for choosing to stay with us at Meliá Chiang Mai. We truly look forward to the pleasure of welcoming you and your family back for another seamless and delightful stay in the near future.Warm regards,Piyada SomsaGuest Experience Team

酒店回复: Dear Xiaoyuzaishenhai,Thank you for taking the time to share your feedback regarding your recent stay with us at Meliá Chiang Mai.We sincerely regret to hear that your experience did not meet your expectations. Please accept our heartfelt apologies for any disappointment caused by the room and bathroom size, the pool area, the hallways, as well as the elevator waiting time. We understand how these aspects can affect the overall comfort of your stay.We truly appreciate your candid comments, as they are invaluable in helping us identify areas where we can improve. Please rest assured that your concerns have been immediately shared with our relevant team for careful review and consideration.We look forward to the opportunity to welcome you again and to improve your experience in the near future.Warm regards,Lalita de BoerGuest Experience Team

酒店回复: Dear Laoayishiwo,Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Meliá Chiang Mai.We are truly delighted to know that you and your family had such an enjoyable and comfortable experience in your The Level room. It is especially rewarding to learn that the prepared bedding arrangements and the child safety guardrail met your expectations, and that your children were especially happy with the setup. Ensuring the comfort and safety of our guests, especially families, is one of our top priorities.We are also pleased that you enjoyed the exclusive benefits for The Level guests, including breakfast and afternoon tea at The Level Lounge. It is wonderful to know that these experiences provided you with relaxing and memorable moments together as a family.Your kind words and your intention to stay longer on your next visit mean a great deal to us. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Chiang Mai for another exceptional and memorable stay.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback following your recent stay at Meliá Chiang Mai. We are pleased to know that you appreciated our amenities, cleanliness, service, and surroundings, as well as our convenient location with easy access to the airport, Old City attractions, and nearby dining options. Your positive comments are sincerely appreciated and serve as great encouragement to our team.At the same time, we thank you for sharing your constructive feedback regarding the breakfast selection and your room experience. We regret to hear about the noise from the air conditioning and the discomfort you experienced. Please allow us to clarify that, in accordance with Thai regulations for high-rise buildings and to ensure guest privacy and safety, some rooms do not have windows that can be opened. Nevertheless, your comments have been shared with the relevant teams for further review and improvement, particularly regarding air-conditioning performance.Regarding breakfast, we would truly appreciate it if you could share any specific menu items or vegetables you would like us to add to our buffet line, as your feedback is invaluable in helping us further enhance our guests’ dining experience.Thank you once again for choosing Meliá Chiang Mai and for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide an even more comfortable and enjoyable stay.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear guest,Thank you very much for taking the time to share your kind feedback regarding your recent stay at Meliá Chiang Mai.We are truly delighted to know that you highly recommend our The Level premium rooms and enjoyed the afternoon tea experience at The Level Lounge. It is especially rewarding to learn that you appreciated the attentive service provided by our team, as delivering personalized and thoughtful hospitality is at the heart of what we do. We are also pleased that you had a wonderful time at MAI The Sky Bar, and that the atmosphere contributed positively to your overall experience.At the same time, we sincerely appreciate your understanding regarding the busy atmosphere during the Chinese New Year period, as well as your valuable comments about the breakfast experience. Please rest assured that your feedback regarding the crowding on the first floor and the selection at The Level Lounge has been shared with our team, as we continuously strive to enhance both comfort and variety for our guests.Thank you once again for your kind recommendation and valuable feedback. We truly hope to have the pleasure of welcoming you back to Meliá Chiang Mai for another exceptional stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

酒店回复: Dear Zhangxiaobaoshiwoya,Thank you very much for taking the time to share your feedback following your stay at Meliá Chiang Mai. We appreciate you for sharing your observations regarding the room size, sound insulation, and overall guestroom design, and we sincerely regret that these aspects did not fully meet your expectations, especially during the peak season. Your feedback has been carefully noted.At the same time, we are pleased to know that your child greatly enjoyed our Kidsdom and that the children’s facilities met your expectations. It is always rewarding for us to hear that our younger guests had a joyful and memorable experience.Thank you once again for choosing Meliá Chiang Mai and for sharing your valuable insights. We hope to have the opportunity to welcome you and your family again in the future, allowing us to provide a more comfortable and satisfying stay.Warm regards,Lalita de BoerGuest Experience Team

酒店回复: Dear Mr. Yaoayaoyao,Thank you very much for taking the time to share your excellent review regarding your recent stay at Meliá Chiang Mai. We are truly delighted to hear that you enjoyed a pleasant stay with us and that your overall experience met the highest standards.We are particularly pleased to know that our convenient location met your expectations and allowed you to fully enjoy the surrounding area. We also appreciate you bringing your concerns to our attention regarding the room size and the payment arrangements for your children. Please allow us to clarify our reservation terms and conditions. For any additional guest beyond the standard occupancy of two adults, a fixed charge per person applies. This fee covers the provision of an extra bed as well as daily breakfast.We sincerely hope this explanation provides clarity and thank you for your understanding on this regard.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Meliá Chiang Mai for another enjoyable stay in the near future.Warm regards,Maria MoraguezGuest Experience Officer

酒店回复: Dear Elongogogo,Thank you very much for taking the time to share your wonderful feedback following your recent stay at Meliá Chiang Mai. We are truly delighted to know that you consider our hotel a great choice for families, especially those traveling with children.It is also a pleasure to hear that you enjoyed our convenient location, with the vibrant night market and nearby bars just steps away. Being situated in such a lively area while still offering a comfortable and welcoming environment for families is something we truly value.Your kind words mean a great deal to our team and serve as great encouragement for us to continue delivering memorable experiences for all our guests. We sincerely look forward to welcoming you and your family back again in the near future.Warm regards,Piyada SomsaGuest Experience Team

酒店回复: 尊敬的Ttungbbangitrip： 感谢您近期入住清迈美利亚酒店后留下的宝贵评价。 我们很高兴听到您对舒适的客房、高品质的泳池和友好的员工感到满意。我们会将您的好评分享给所有员工，并努力在未来为您提供更优质的服务。 对于您房间噪音造成的任何不便，我们深表歉意。我们已了解您的担忧，并将立即解决，以提升您未来的入住体验。 如果您对入住体验有任何意见，请随时提出。您的宝贵反馈将极大地帮助我们保持我们追求的高标准。 我们期待很快再次欢迎您，并为您创造更多美好的回忆。 此致，李佳恩 宾客体验