酒店回复: Dear Brandi, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback is crucial, and we take your concerns seriously. We are actively addressing the issues you raised and are committed to making improvements. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Best regards
酒店回复: Dear Tanya,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
酒店回复: Dear Mel,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,Manager
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Entire hotel smelled. There were cigarette burns in bed sheets. Dirty counters, hole in the bathroom door and toilet seat was broke
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We booked this room but after arriving decided to look somewhere else. The bedding did not look super clean and the comforter was torn. There was a bug crawling up the wall right inside the door. The sink had a large crack in it. Overall, just dirty and not a warm, comfortable feel. We didn’t even ask for our money back (that’s on us) we just left and ended up at the double tree for nearly the same price!
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I will never stay there again. Pictures did not match what was shown on the website. It also did not state it was a Econo Lodge. If you do decide to stay there book it through econo, it will save u around $170/ night. Staff barely talked to us. Mold everywhere, the place stunk like body odor and old food. The carpet had sticky spots on it. The bathroom door wouldnt shut. They had old box springs and mattresses on the back side where the pool is that doesnt work. There were metal objects sticking out of the outlets in the hallway. Outlets in the room dodnt work. Cigarette burns in the blankets and mattress. Material for the head board was peeling off, only certain tv channels came in clear. AND no breakfast.
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My experience at Suburban Studios in Lafayette was terrible from the moment I checked in. The room was filthy — there were blood stains on the pull-out bed, dirt and stains on the pillows and bedding, a dirty, moldy shower, and a refrigerator that hadn’t been cleaned in a long time. The door lock was broken, and the entire room had a strong, unpleasant odor.
The overall environment felt unsafe and unhygienic, and it was bad enough that I decided not to stay at all. This was one of the worst hotel experiences I’ve ever had. I strongly recommend avoiding this property until serious cleaning and safety improvements are made.
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The place smell so bad, when I get in the room the smell is like shoes (I can’t really explained but it is so bad) We stayed into 4 different hotel and this place is the worse one. The bath tub is also dirty not sure if the black spot on the side was mold or something. The black chair is also dirty, it is something that you wouldn’t want to use. My husband wants to find a different place but we do not have a choice cause all the hotels nearby was all booked.
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One of the WORST places I’ve ever stayed
They initially put me in the wrong type of room and refused to move me and told me to tell the manager the next day. The room smelled like urine and I didn’t want to take my shoes off. I was definitely not taking a shower there. My room was moved the next day and didn’t smell but the whole condition of the place was terrible. I had to leave the next day at 10pm due to a family emergency and they refused to do anything for reimbursement. When I spoke with the manager a few days later, he said that because I didn’t check out by 11am (which I couldn’t because I wasn’t aware of the family emergency situation) they could not reimburse me for any part of my stay. Because it was Purdue Family Weekend they were price gouging and I paid $475 to stay less than 24 hours in one of the worst hotels I’ve ever been in. It was absolutely ridiculous.
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The window was broken and did not close all the way leaving it exposed to the outdoor noise and temperature. The room was filthy, we even found a rodent droppings on the floor, the shower faucet came off in my hand, the sheets had a hole from a cigarette burn and the towels were stained.
因为其他地方都订满了，所以我就住在这里。下次我宁愿睡在车里，也不愿住在这里。电视没有遥控器。床头柜离梳妆台太远了。走廊里有烟味。淋浴间发霉，天花板被水损坏。门是否真的锁好，充其量也值得怀疑。
房间里到处都是霉菌，亚麻布上到处都是污垢，天花板上有洞，窗户上到处都是死虫子，浴室的墙上有粪便。这是我见过的最脏、最肮脏的地方。走了。******* 拒绝给我退款。也不会再使用它们。
我经常在路上工作，这些年来住过不少酒店，这家酒店还不错。虽然比较旧，但很干净，而且相当安静。员工很友好，价格合理。
Entire hotel smelled. There were cigarette burns in bed sheets. Dirty counters, hole in the bathroom door and toilet seat was broke
We booked this room but after arriving decided to look somewhere else. The bedding did not look super clean and the comforter was torn. There was a bug crawling up the wall right inside the door. The sink had a large crack in it. Overall, just dirty and not a warm, comfortable feel. We didn’t even ask for our money back (that’s on us) we just left and ended up at the double tree for nearly the same price!
I will never stay there again. Pictures did not match what was shown on the website. It also did not state it was a Econo Lodge. If you do decide to stay there book it through econo, it will save u around $170/ night. Staff barely talked to us. Mold everywhere, the place stunk like body odor and old food. The carpet had sticky spots on it. The bathroom door wouldnt shut. They had old box springs and mattresses on the back side where the pool is that doesnt work. There were metal objects sticking out of the outlets in the hallway. Outlets in the room dodnt work. Cigarette burns in the blankets and mattress. Material for the head board was peeling off, only certain tv channels came in clear. AND no breakfast.
My experience at Suburban Studios in Lafayette was terrible from the moment I checked in. The room was filthy — there were blood stains on the pull-out bed, dirt and stains on the pillows and bedding, a dirty, moldy shower, and a refrigerator that hadn’t been cleaned in a long time. The door lock was broken, and the entire room had a strong, unpleasant odor.
The overall environment felt unsafe and unhygienic, and it was bad enough that I decided not to stay at all. This was one of the worst hotel experiences I’ve ever had. I strongly recommend avoiding this property until serious cleaning and safety improvements are made.
The place smell so bad, when I get in the room the smell is like shoes (I can’t really explained but it is so bad) We stayed into 4 different hotel and this place is the worse one. The bath tub is also dirty not sure if the black spot on the side was mold or something. The black chair is also dirty, it is something that you wouldn’t want to use. My husband wants to find a different place but we do not have a choice cause all the hotels nearby was all booked.
One of the WORST places I’ve ever stayed
They initially put me in the wrong type of room and refused to move me and told me to tell the manager the next day. The room smelled like urine and I didn’t want to take my shoes off. I was definitely not taking a shower there. My room was moved the next day and didn’t smell but the whole condition of the place was terrible. I had to leave the next day at 10pm due to a family emergency and they refused to do anything for reimbursement. When I spoke with the manager a few days later, he said that because I didn’t check out by 11am (which I couldn’t because I wasn’t aware of the family emergency situation) they could not reimburse me for any part of my stay. Because it was Purdue Family Weekend they were price gouging and I paid $475 to stay less than 24 hours in one of the worst hotels I’ve ever been in. It was absolutely ridiculous.
The window was broken and did not close all the way leaving it exposed to the outdoor noise and temperature. The room was filthy, we even found a rodent droppings on the floor, the shower faucet came off in my hand, the sheets had a hole from a cigarette burn and the towels were stained.