酒店回复: Dear Brandi, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback is crucial, and we take your concerns seriously. We are actively addressing the issues you raised and are committed to making improvements. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Best regards
酒店回复: Dear Tanya,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
酒店回复: Dear Mel,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,Manager
1.0分
其他
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My experience at Suburban Studios in Lafayette was terrible from the moment I checked in. The room was filthy — there were blood stains on the pull-out bed, dirt and stains on the pillows and bedding, a dirty, moldy shower, and a refrigerator that hadn’t been cleaned in a long time. The door lock was broken, and the entire room had a strong, unpleasant odor.
The overall environment felt unsafe and unhygienic, and it was bad enough that I decided not to stay at all. This was one of the worst hotel experiences I’ve ever had. I strongly recommend avoiding this property until serious cleaning and safety improvements are made.
1.0分
其他
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One of the WORST places I’ve ever stayed
They initially put me in the wrong type of room and refused to move me and told me to tell the manager the next day. The room smelled like urine and I didn’t want to take my shoes off. I was definitely not taking a shower there. My room was moved the next day and didn’t smell but the whole condition of the place was terrible. I had to leave the next day at 10pm due to a family emergency and they refused to do anything for reimbursement. When I spoke with the manager a few days later, he said that because I didn’t check out by 11am (which I couldn’t because I wasn’t aware of the family emergency situation) they could not reimburse me for any part of my stay. Because it was Purdue Family Weekend they were price gouging and I paid $475 to stay less than 24 hours in one of the worst hotels I’ve ever been in. It was absolutely ridiculous.
1.0分
其他
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The window was broken and did not close all the way leaving it exposed to the outdoor noise and temperature. The room was filthy, we even found a rodent droppings on the floor, the shower faucet came off in my hand, the sheets had a hole from a cigarette burn and the towels were stained.
4.0分
朋友出游
Exactly what I expected for a value hotel, excluding the need for renovations and updating.
4.0分
家庭亲子
Clean, friendly staff, quiet. For short stay near Purdue it was convenient and comfortable.
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酒店回复: Dear Lynne,Thank you so much for your positive rating! We're thrilled to hear you had a great stay with us at Suburban Studios Lafayette. It means a lot to our team to know that our efforts made your visit comfortable and enjoyable.We hope to welcome you back the next time you're in the area!Warm regards,General ManagerSuburban Studios Lafayette, IN
1.0分
其他
Down hill
Lobby was dirty, staff was not present. Lobby had no coffee, pics were not a fair representation of property
2.0分
商务出差
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The hotel has really went downhill. The rooms have super old furnishings, the shower didn’t want to turn on, people were all over sitting in the hallways. In 2015 when I stayed it was very nice, new owners have just let it go to crap basically. Needs a total renovation. It’s a cheap place to sleep for a night I guess. They do have a full fridge and heating stove plates which is nice if u have to live there awhile. But bring all your own dishes. And u have to wash in the bathroom sink because they didn’t install a kitchen sink with the update. Carpets are clean. Beds are original old ones. Towels and bedding clean but extremely old and used. Won’t stay again. Cheap or not.
因为其他地方都订满了，所以我就住在这里。下次我宁愿睡在车里，也不愿住在这里。电视没有遥控器。床头柜离梳妆台太远了。走廊里有烟味。淋浴间发霉，天花板被水损坏。门是否真的锁好，充其量也值得怀疑。
房间里到处都是霉菌，亚麻布上到处都是污垢，天花板上有洞，窗户上到处都是死虫子，浴室的墙上有粪便。这是我见过的最脏、最肮脏的地方。走了。******* 拒绝给我退款。也不会再使用它们。
我经常在路上工作，这些年来住过不少酒店，这家酒店还不错。虽然比较旧，但很干净，而且相当安静。员工很友好，价格合理。
My experience at Suburban Studios in Lafayette was terrible from the moment I checked in. The room was filthy — there were blood stains on the pull-out bed, dirt and stains on the pillows and bedding, a dirty, moldy shower, and a refrigerator that hadn’t been cleaned in a long time. The door lock was broken, and the entire room had a strong, unpleasant odor.
The overall environment felt unsafe and unhygienic, and it was bad enough that I decided not to stay at all. This was one of the worst hotel experiences I’ve ever had. I strongly recommend avoiding this property until serious cleaning and safety improvements are made.
One of the WORST places I’ve ever stayed
They initially put me in the wrong type of room and refused to move me and told me to tell the manager the next day. The room smelled like urine and I didn’t want to take my shoes off. I was definitely not taking a shower there. My room was moved the next day and didn’t smell but the whole condition of the place was terrible. I had to leave the next day at 10pm due to a family emergency and they refused to do anything for reimbursement. When I spoke with the manager a few days later, he said that because I didn’t check out by 11am (which I couldn’t because I wasn’t aware of the family emergency situation) they could not reimburse me for any part of my stay. Because it was Purdue Family Weekend they were price gouging and I paid $475 to stay less than 24 hours in one of the worst hotels I’ve ever been in. It was absolutely ridiculous.
The window was broken and did not close all the way leaving it exposed to the outdoor noise and temperature. The room was filthy, we even found a rodent droppings on the floor, the shower faucet came off in my hand, the sheets had a hole from a cigarette burn and the towels were stained.
Exactly what I expected for a value hotel, excluding the need for renovations and updating.
Clean, friendly staff, quiet. For short stay near Purdue it was convenient and comfortable.
Down hill
Lobby was dirty, staff was not present. Lobby had no coffee, pics were not a fair representation of property
The hotel has really went downhill. The rooms have super old furnishings, the shower didn’t want to turn on, people were all over sitting in the hallways. In 2015 when I stayed it was very nice, new owners have just let it go to crap basically. Needs a total renovation. It’s a cheap place to sleep for a night I guess. They do have a full fridge and heating stove plates which is nice if u have to live there awhile. But bring all your own dishes. And u have to wash in the bathroom sink because they didn’t install a kitchen sink with the update. Carpets are clean. Beds are original old ones. Towels and bedding clean but extremely old and used. Won’t stay again. Cheap or not.