酒店回复: Dear Valued GuestsGreeting from Arbour Hotel and Residence PattayaOn behalf of Arbour Hotel and Residence Pattaya, we would like to say THANK YOU for staying with us. We trust that you had a great time with us as our goal is to always exceed our guests’ expectations whenever and wherever possible. To continuously improve ourselves, it is great to hear feedback from you about your stay and, in particular, of staff members, hotel location, facilities that make your experience a memorable one. It was truly a pleasure to have you as our guests and we look forward to welcoming you back to Arbour Hotel and Residence PattayaBest regards, Management Team
酒店回复: Dear Value GuestThank you very much for taking the time to share such a detailed and thoughtful review of your stay with us over the New Year period.We truly appreciate your understanding regarding the seasonal pricing in Pattaya and are delighted to know that, despite this, our attentive service made your experience worthwhile. It is wonderful to hear that you enjoyed the welcome drink, the rooftop infinity pool with its stunning city views, and the variety and quality of our breakfast. We are also pleased that our team was able to accommodate your room preference in advance and assist you promptly in recovering your forgotten item after check-out. Your kind words regarding our staff’s thoughtfulness mean a great deal to us.At the same time, we sincerely apologize for the unfortunate incident in the bathroom and the discomfort it caused you. Your feedback regarding the absence of a non-slip mat is very important, and we take guest safety extremely seriously. Please rest assured that your comment has been shared with our management team for careful consideration as we continuously work to improve our facilities and prevent such occurrences in the future.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again and providing you with an even more comfortable and safe stay next time.Best RegardsArbour Hotel and Residence Pattaya
5.0分
豪华大床房
情侣出游
酒店非常贴心,看到护照是我生日还主动准备了蛋糕
每次来芭提雅都会住在这家酒店,的确各方面性价比都很高,地理位置也很方便,强烈推荐,满分好评
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酒店回复: Dear Valued Guest,Thank you very much for your wonderful and heartfelt review.We’re truly delighted to hear that our small birthday surprise made your stay even more special — it means a lot to us that you noticed and appreciated the thought behind it. Knowing that you choose to stay with us every time you visit Pattaya is the greatest compliment we could receive.We’re so pleased you feel that our hotel offers excellent value in every aspect and that the convenient location adds to your experience. Thank you for your perfect score and high recommendation.We look forward to welcoming you back again very soon for many more memorable stays.Warm regards,Arbour Hotel and Residence Pattaya Team
4.8分
豪华大床房
朋友出游
酒店服务很好,虽房间有细微打扫问题,但酒店处理非常好!值得推荐。早餐也不错
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酒店回复: Dear Valued Guest,Thank you very much for your kind review and recommendation.We are delighted to hear that you found our hotel service excellent and that our team was able to handle the minor room cleaning issue to your satisfaction. Your understanding and appreciation truly mean a great deal to us.We’re also pleased to know that you enjoyed the breakfast. Your positive feedback encourages us to continue delivering high standards of service and hospitality.We sincerely look forward to welcoming you back again in the near future.Warm regards,Arbour Hotel and Residence Pattaya Team
酒店回复: Dear Khun Gemini5Thank you very much for taking the time to share such a detailed review of your stay with us.We are delighted to hear that you enjoyed our convenient location, the surrounding amenities, and the ease of transportation in the area. It is wonderful to know that you appreciated our rooftop bar and swimming pool, as well as the clean and well-equipped guest rooms with their panoramic city views.We are especially pleased that our team made you feel welcome and well supported throughout your stay. Your kind words are truly encouraging for all of us.We sincerely hope to have the pleasure of welcoming you back again on your next visit to Pattaya.Warm regards,Arbour Hotel & Residence Pattaya
酒店回复: 尊敬的 Khun Jo Warawut,
非常感谢您分享如此精彩细致的点评。我们非常高兴听到您在我们酒店度过了一段美好的时光。我们酒店地理位置优越,设施齐全的客房,以及所有员工——从大堂、代客泊车、客房服务到客房清洁——的周到服务,都完全符合您的期望。
我们很高兴得知您赞赏我们贴心的客房设施,例如洗衣机和小厨房,这些设施使我们的公寓式住宿成为长期住宿的理想选择。
您的好评极大地鼓舞了我们的团队,让我们继续提供最高水平的服务。我们真诚地期待在不久的将来再次欢迎您光临芭堤雅阿尔博尔公寓酒店,享受再次完美的住宿体验。
此致,
芭堤雅阿尔博尔公寓酒店
点评来源 Trip.com
0.5分
城景尊贵房
独自旅行
服务员态度极差 一点都不会变通 非常讨厌这次旅行体验
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酒店回复: Dear Valued Guest, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear abour your issue while you stay with us. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At Arbour Hotel and Residence Pattaya, we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to Arbour Hotel and Residence Pattaya in the very near future.Best regards,Management team
4.7分
城景尊贵房
朋友出游
房间干净整洁,地理位置优越,旁边有40块钱按摩的地方,还有很多小吃!
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酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us.We are pleased to hear that you found your room clean and tidy and that you enjoyed our excellent location with convenient access to nearby massage services and a variety of snack options.Your kind comments are truly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay at Arbour Hotel and Residence Pattaya.Warm regards,Arbour Hotel and Residence Pattaya
酒店回复: Dear Value GuestThank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the fantastic view from our top floor and that our concierge team made a positive impression during your stay.We appreciate your comments regarding the front desk staff. While we are glad it was only a minor issue, we will certainly review this with our team to ensure a consistently friendly and welcoming experience for all guests.It is great to know that you found the surrounding area convenient, with easy access to massage parlors, shops, and a variety of good restaurants. We are happy that our location contributed positively to your stay.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back for another enjoyable visit.Best RegardsArbour Hotel and Residence Pattaya
位置很好靠近海边,夜市街,可步行到达。房间有洗衣机,小型厨房,小阳台。干净卫生。顶楼是泳池,健身房,餐厅。服务员热情,携程客服也很好。给个大赞。
恰逢跨年,芭提雅的酒店普遍大幅涨价,对比之下,这次选择的阿伯酒店及公寓,价格略偏高。
但酒店的服务十分贴心到位,办理入住时赠送的迎宾饮料口感很棒。入住前我提前和酒店沟通了房间位置需求,工作人员也很贴心地帮我预留到了满意的房型。顶层的无边泳池视野绝佳,不管是拍照打卡还是俯瞰街景都很出片,绝对是酒店的一大亮点。早餐的品类和精致度也值得称赞。更让人感动的是,临走时我把一件T恤落在了房间,酒店工作人员及时发现并联系了我,避免了物品遗失的麻烦。
美中不足的是,浴室里没有配备防滑垫。我洗完澡后不小心滑倒,磕伤了胳膊肘,这一点体验感略打折扣,也希望酒店后续能重视细节,为浴室加装防滑设施,提升住客的安全保障。
酒店非常贴心,看到护照是我生日还主动准备了蛋糕
每次来芭提雅都会住在这家酒店,的确各方面性价比都很高,地理位置也很方便,强烈推荐,满分好评
酒店服务很好,虽房间有细微打扫问题,但酒店处理非常好!值得推荐。早餐也不错
地段算比较中心位置,去BigC,Kingpower都很近,去步行街里需要做个摩托或去1街双条车。楼下吃饭,按摩很方便。酒店各方面比较新,景观也不错,楼顶有景观酒吧和泳池。客房卫生设施也很好,起床就能打开窗帘,从落地景观玻璃看到城市景色。有小阳台可以挂衣物或透气。酒店员工非常热情,服务到位。
这是我住过的最完美的酒店之一,位于芭堤雅市中心,去海滩很方便,离很多热门景点也很近。从大堂、代客泊车、客房服务到清洁人员,所有员工都训练有素,服务周到,让我们非常满意。房间里设施齐全,超乎想象,我们发现有洗衣机和小厨房,如果你打算长住,这里真的非常适合。
服务员态度极差 一点都不会变通 非常讨厌这次旅行体验
房间干净整洁,地理位置优越,旁边有40块钱按摩的地方,还有很多小吃!
很棒的酒店,靠近芭堤雅海滩。屋顶很漂亮,可以欣赏海景。还有游泳池、健身房和水疗中心。员工非常友好,早餐美味,并且提供免费代客泊车服务。我们一定会再来的!
顶楼的风景非常好.礼宾也很好.前台态度不是很友好.无伤大雅
楼下就有不少马杀鸡.很便宜
步行3分钟左右有711
离BigC步行10分钟
附近好吃的也多