酒店回复: Dear Valued GuestsGreeting from Arbour Hotel and Residence PattayaOn behalf of Arbour Hotel and Residence Pattaya, we would like to say THANK YOU for staying with us. We trust that you had a great time with us as our goal is to always exceed our guests’ expectations whenever and wherever possible. To continuously improve ourselves, it is great to hear feedback from you about your stay and, in particular, of staff members, hotel location, facilities that make your experience a memorable one. It was truly a pleasure to have you as our guests and we look forward to welcoming you back to Arbour Hotel and Residence PattayaBest regards, Management Team

酒店回复: Dear Value GuestThank you very much for taking the time to share such a detailed and thoughtful review of your stay with us over the New Year period.We truly appreciate your understanding regarding the seasonal pricing in Pattaya and are delighted to know that, despite this, our attentive service made your experience worthwhile. It is wonderful to hear that you enjoyed the welcome drink, the rooftop infinity pool with its stunning city views, and the variety and quality of our breakfast. We are also pleased that our team was able to accommodate your room preference in advance and assist you promptly in recovering your forgotten item after check-out. Your kind words regarding our staff’s thoughtfulness mean a great deal to us.At the same time, we sincerely apologize for the unfortunate incident in the bathroom and the discomfort it caused you. Your feedback regarding the absence of a non-slip mat is very important, and we take guest safety extremely seriously. Please rest assured that your comment has been shared with our management team for careful consideration as we continuously work to improve our facilities and prevent such occurrences in the future.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again and providing you with an even more comfortable and safe stay next time.Best RegardsArbour Hotel and Residence Pattaya

酒店回复: Dear Valued Guest,Thank you very much for your wonderful and heartfelt review.We’re truly delighted to hear that our small birthday surprise made your stay even more special — it means a lot to us that you noticed and appreciated the thought behind it. Knowing that you choose to stay with us every time you visit Pattaya is the greatest compliment we could receive.We’re so pleased you feel that our hotel offers excellent value in every aspect and that the convenient location adds to your experience. Thank you for your perfect score and high recommendation.We look forward to welcoming you back again very soon for many more memorable stays.Warm regards,Arbour Hotel and Residence Pattaya Team

酒店回复: Dear Valued Guest,Thank you very much for your kind review and recommendation.We are delighted to hear that you found our hotel service excellent and that our team was able to handle the minor room cleaning issue to your satisfaction. Your understanding and appreciation truly mean a great deal to us.We’re also pleased to know that you enjoyed the breakfast. Your positive feedback encourages us to continue delivering high standards of service and hospitality.We sincerely look forward to welcoming you back again in the near future.Warm regards,Arbour Hotel and Residence Pattaya Team

酒店回复: Dear Khun Gemini5Thank you very much for taking the time to share such a detailed review of your stay with us.We are delighted to hear that you enjoyed our convenient location, the surrounding amenities, and the ease of transportation in the area. It is wonderful to know that you appreciated our rooftop bar and swimming pool, as well as the clean and well-equipped guest rooms with their panoramic city views.We are especially pleased that our team made you feel welcome and well supported throughout your stay. Your kind words are truly encouraging for all of us.We sincerely hope to have the pleasure of welcoming you back again on your next visit to Pattaya.Warm regards,Arbour Hotel & Residence Pattaya

酒店回复: 尊敬的 Khun Jo Warawut， 非常感谢您分享如此精彩细致的点评。我们非常高兴听到您在我们酒店度过了一段美好的时光。我们酒店地理位置优越，设施齐全的客房，以及所有员工——从大堂、代客泊车、客房服务到客房清洁——的周到服务，都完全符合您的期望。 我们很高兴得知您赞赏我们贴心的客房设施，例如洗衣机和小厨房，这些设施使我们的公寓式住宿成为长期住宿的理想选择。 您的好评极大地鼓舞了我们的团队，让我们继续提供最高水平的服务。我们真诚地期待在不久的将来再次欢迎您光临芭堤雅阿尔博尔公寓酒店，享受再次完美的住宿体验。 此致， 芭堤雅阿尔博尔公寓酒店

酒店回复: Dear Valued Guest, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear abour your issue while you stay with us. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At Arbour Hotel and Residence Pattaya, we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to Arbour Hotel and Residence Pattaya in the very near future.Best regards,Management team

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us.We are pleased to hear that you found your room clean and tidy and that you enjoyed our excellent location with convenient access to nearby massage services and a variety of snack options.Your kind comments are truly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay at Arbour Hotel and Residence Pattaya.Warm regards,Arbour Hotel and Residence Pattaya

酒店回复: 亲爱的 Khun Bambbb 非常感谢您友好的反馈。我们很高兴听到您喜欢我们屋顶的海景房，以及我们的泳池、健身房、水疗中心和美味的早餐。我们也很高兴得知我们的员工和代客泊车服务为您的入住体验做出了积极的贡献。 我们期待着您再次光临芭堤雅，享受愉快的旅程！ 此致， Arbour Hotel & Residence Management

酒店回复: Dear Value GuestThank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the fantastic view from our top floor and that our concierge team made a positive impression during your stay.We appreciate your comments regarding the front desk staff. While we are glad it was only a minor issue, we will certainly review this with our team to ensure a consistently friendly and welcoming experience for all guests.It is great to know that you found the surrounding area convenient, with easy access to massage parlors, shops, and a variety of good restaurants. We are happy that our location contributed positively to your stay.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back for another enjoyable visit.Best RegardsArbour Hotel and Residence Pattaya