酒店回复: Dear Dibaisuolagongzhu,Thank you for your wonderful feedback. We are delighted to know you enjoyed our service, beautiful surroundings, and diverse restaurant offerings. It is especially rewarding to hear that the primeval forest setting left such a memorable impression. We look forward to welcoming you back for another enjoyable stay.Best regards,Guest Relations Department
酒店回复: Dear Guest,Thank you for your review and for taking the time to share your experience with us.We would like to highlight that our hotel is a resort located in a peaceful and quiet area, away from the city bustle, which is why the journey from the airport can take longer.At our SPA center, guests can enjoy pools for both adults and children, a jacuzzi, an aquatonic with hydro massage where you can also swim, as well as two relaxation tubs.In the rooms, a tea setup in single-use packets is provided and replenished daily. Fresh coffee can be purchased at Swiss Café in the lobby or ordered through Room Service to your room.Regarding the phone in your room, unfortunately, we do not have the details of your stay, so we cannot confirm the exact reason for the issue. Please be assured that whenever we receive such reports, our IT team promptly checks and resolves them.Additionally, there are multiple elevators on each floor—five per floor—for the convenience of all our guests.We truly value your comfort and would be delighted to welcome you again to provide an even more enjoyable experience.Warm regards,Guest Relations Department
酒店回复: Dear Guest,Thank you very much for sharing your feedback. We are glad to hear that you enjoyed the cleanliness of the room, the spacious balcony, and your overall experience.Regarding the lighting, we would like to kindly mention that each room is equipped with a switch panel located near the card slot (where you insert your key card), which allows you to control the lights separately. It seems this might have been overlooked during your stay. We sincerely apologize for any inconvenience and appreciate your feedback, as it helps us improve the guest experience.We hope to welcome you again and provide an even more comfortable stay.Warm regards,Guest Relations Department
酒店回复: Dear Guest,Thank you very much for your outstanding feedback and for recognizing our team’s efforts. We are delighted that you enjoyed your stay and appreciated our services and facilities.We look forward to welcoming you back soon for another memorable experience at Swissôtel Alatau Almaty.Best regards,Guest Relations Department
酒店回复: Dear Guest,Thank you for taking the time to share your detailed impressions.We’re pleased to know you appreciated the natural surroundings and design of the property, and that our restaurant staff left a positive impression.At the same time, we sincerely regret the inconveniences you experienced — from the delayed check-in to the communication difficulty and the smell in the room. Please accept our apologies for not meeting your expectations in these areas. Your comments have been shared with the relevant teams for careful review and improvement.We genuinely value your feedback, as it helps us grow and serve our guests better. We hope to have another opportunity to welcome you back and provide a more seamless experience.Warm regards,Guest Relations Department
酒店回复: Dear JunJunP,Thank you so much for your delightful feedback. We are thrilled to know that you enjoyed the stunning views, serene environment, and the refreshing fragrance of nature from your balcony.It brings us great joy to hear that our spa and service left such a positive impression on you. Your kind words are the best reward for our team’s efforts to create a true five-star experience.We look forward to welcoming you back soon for another memorable stay.Warm regards,Guest Relations Department
值得推荐，服务态度非常好，环境非常美，餐厅有各种美食可选择，原始森林让人觉得进去了室外桃园，已经确定回去时候再次住那里
酒店位置离市区比较远 到机场大概一个半小时 到市区一个小时 阿拉木图交通很塞车
酒店有室内泳池 温泉只有一个小池子 桑拿房还有24小时健身房 餐厅只有两家开放 一个西式国际佳肴 一个本地菜
房间内并没有什么设施 五星酒店居然还是速溶咖啡 也没有体重秤 一些便利物品 房间内电话是坏的 退房时早上7点 居然没有电梯 也找不到 还好我们住三楼 拖行李下楼 到了大堂 前台也是就说了一句sorry…总之没必要住这么远
房间很干净，阳台很大很舒适，整体感觉非常好，但有部分细节还是有点问题。比如说灯就很奇葩，居然只有全开、半开两种，并且卫生间的灯和卧室是联动的，就是晚上上卫生间是必须把房间灯全部打开，实在太不合理！
不愧是阿拉木图奢华酒店排名第一的酒店，真的是非常非常漂亮！从下车开始就会有人帮你拿行李，一直给你送到房间，五星级酒店的基础服务，也有好几家餐厅，可以喝酒抽水烟，真的很不错
这家酒店的服务简直糟糕透顶。他们根本不按预订的房型给客人，要点东西送得奇慢无比，前台人员还故意装傻听不懂。我们预订的房型被换了三次，每次都给些很差的房间，完全不符合我们的预订要求。从进大堂到最终入住房间，足足耽误了两个多小时。后来要个床品，又等了四个小时才送到。这导致我们错过了原本计划在夕阳下欣赏雪山的美景，真是太影响行程了。服务态度非常不友好。现在正在等携程的处理方案……
我们非常喜欢这家酒店，真不想离开。一切都尽善尽美，包括食物、服务、泳池，还有能看到山景的房间，简直是我的最爱。孩子们也玩得很开心。酒店的绿洲餐厅也棒极了。总而言之，我们非常满意，以后只会选择住这里了。
房间还是很不错的，建议高楼层，可以更好的看到山景。酒店自己带片森林和湖，大的像个庄园。整体硬件非常能打。但是软件就有点差强人意了，首先房间没有冰箱，服务也是中等吧，办理入住等待时间很长，房间有汽油味喊了人来看，结果来的人英文不好，只说没有味道。不过餐厅服务员的态度都还是很不错的
在这里住得很棒，非常适合那些想远离城市喧嚣，但又不想离开阿拉木图的人。我很喜欢游泳池。唯一的抱怨是空调制冷效果不太好。除此之外，是个很棒的地方！！
五星级酒店该有的样子，酒店拥有极佳的视野和环境，早上起来站在阳台上能闻到植物的清香，酒店SPA实施实属一流！总之去感受吧，五星级的服务！
我在这家酒店住得很愉快，有几个亮点特别值得一提。其中最令人难忘的是从房间窗户看到的壮丽山景。酒店的服务也堪称一流。工作人员彬彬有礼，乐于助人，总能及时解答我的问题或解决问题。房间和公共区域都一尘不染，维护得很好，这体现了酒店对细节的关注和高标准的卫生管理。唯一美中不足的是浴室门。没有传统的、能正常关闭的门可能会让一些人觉得不便。尽管浴室门有点小瑕疵，但这家酒店绝对值得好评。无与伦比的景色、专业的服务和无可挑剔的清洁度让这次住宿非常成功。我强烈推荐这个地方给任何寻求舒适住宿和美丽风景的人。