酒店回复: Thank you for taking the time to share your experience with us. We are pleased to hear that our evening crew provided friendly and helpful service, and that your children enjoyed the pool facilities. However, we sincerely apologize for the inconveniences you encountered during your stay.We regret that your room experienced a leak during the rain, and we understand how frustrating this must have been. Please rest assured that we take such matters seriously and will address this issue promptly with our maintenance team.Additionally, we acknowledge the inconvenience caused by the closure of the internal entrance to the convention center due to another event. While it is true that we do not control events held at the convention center, we appreciate your feedback regarding communication in such situations. We will work on improving our signage and ensuring guests are informed about any changes that may affect their stay.Your comments are invaluable in helping us enhance our services, and we hope to provide a more seamless experience in the future. Should you choose to stay with us again, please feel free to reach out directly so we can ensure a more comfortable visit.Thank you once again for your feedback.

酒店回复: Thanks for your feedback and patronage, we hope to host you in the future.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced due to the humidity in your room and the issues with the air conditioning system.Your comments about the moisture and mold are concerning, and we take such matters very seriously. Please be assured that we will investigate this issue thoroughly to ensure it is addressed promptly.We appreciate your input as it helps us improve our services and facilities. Should you choose to stay with us again, we hope to provide you with a much more pleasant experience.Thank you once again for bringing this matter to our attention.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the condition of your room, as it does not meet our standards of cleanliness and comfort.We appreciate your comments about the bathroom being remodeled and clean; however, we are disheartened to hear that other aspects of your room fell short of expectations. Please rest assured that we take such matters seriously, and we will address these issues with our housekeeping team to ensure a thorough review and improvement in our cleaning protocols.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future. Should you choose to return, please do not hesitate to reach out directly so that we may assist you personally.Thank you once again for your valuable feedback.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the condition of your room and the cleanliness issues you encountered, including the stained chair and floors, as well as the state of the vents.Your comments about the parking area are also noted, and we understand how important safety and comfort are during your visit. Please be assured that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your insights as they help us enhance our services and provide a better experience for all our guests. Should you choose to stay with us again in the future, we hope to exceed your expectations.Thank you once again for bringing these matters to our attention.

酒店回复: Thanks for the feedback, I will share with the team. We hope to host you in the future.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, including being placed in the wrong room and the absence of a fridge and microwave. Please be assured that we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your comments about the comfort of the bed and are delighted to hear that you enjoyed our breakfast offerings and found our waitstaff to be accommodating. Your insights are invaluable as we strive to enhance our guests' experiences.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future, where we can provide you with a more seamless experience.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We appreciate your comments about the condition of our hotel and understand that an updated environment is essential for a comfortable stay. Please be assured that we are actively working on plans to enhance our facilities.We also regret to hear about the issues you encountered with our elevator service and hot water availability. Our maintenance team has been notified, and we will ensure these matters are addressed promptly.We take guest feedback regarding our staff very seriously. We will be reviewing this incident with our breakfast service team to ensure that all guests receive the courteous and respectful service they deserve.Your experience is important to us, and we hope you will consider giving us another opportunity in the future to provide you with a more enjoyable stay.Thank you once again for your valuable input.

酒店回复: I apologize for your poor experience, if you choose to stay with us in the future request a room close to the elevator upon check-in and in most cases, we are able to accommodate.