酒店回复: Thank you for taking the time to share your experience with us. We are pleased to hear that our evening crew provided friendly and helpful service, and that your children enjoyed the pool facilities. However, we sincerely apologize for the inconveniences you encountered during your stay.We regret that your room experienced a leak during the rain, and we understand how frustrating this must have been. Please rest assured that we take such matters seriously and will address this issue promptly with our maintenance team.Additionally, we acknowledge the inconvenience caused by the closure of the internal entrance to the convention center due to another event. While it is true that we do not control events held at the convention center, we appreciate your feedback regarding communication in such situations. We will work on improving our signage and ensuring guests are informed about any changes that may affect their stay.Your comments are invaluable in helping us enhance our services, and we hope to provide a more seamless experience in the future. Should you choose to stay with us again, please feel free to reach out directly so we can ensure a more comfortable visit.Thank you once again for your feedback.
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly concerning the condition of your initial room and the cleanliness issues you encountered.We appreciate your kind words about our front desk staff; however, we are disheartened to learn that the accommodations did not meet your expectations. Please be assured that we take matters of cleanliness and maintenance very seriously, and we will address these concerns with our housekeeping team immediately.Your comments regarding the overall condition of our facilities have been noted, and we understand how important a comfortable environment is for our guests. We are actively working on plans for renovations to enhance our property and ensure a more pleasant experience in the future.We value your feedback as it helps us improve our services. If you decide to give us another chance in the future, please reach out directly so we can ensure a much better experience.Thank you once again for bringing this matter to our attention.
酒店回复: Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that our location was suitable for your business meeting and contributed positively to your visit.However, we sincerely apologize for the inconvenience you encountered with the initial room assignment. It is disappointing to learn that it had not been cleaned prior to your arrival, and we appreciate your understanding in this matter. Please rest assured that we take such feedback seriously and will address this issue with our housekeeping team to ensure it does not happen again in the future.We are glad that our front desk staff were able to assist you promptly by providing an alternative room. Our team strives to deliver exceptional service, and it is gratifying to know they met your needs during this situation.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back soon under more favorable circumstances.
5.0分
其他
原文
翻译提供方：Google
虽然设施老旧，但是房间宽敞舒适！
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酒店回复: Thanks for your feedback and patronage, we hope to host you in the future.
4.0分
家庭亲子
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The area the hotel was in was not the nicest, not the hotels fault but it was kind of industrial and dingy in and around the hotel location. Front desk person was very nice and pleasant at check, offered suggestions for dining options in area. Hotel seemed a little worn and dated. Comfortable bed and quiet at night.
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酒店回复: Thanks for the feedback, I will share with the team. We hope to host you in the future.
3.0分
商务出差
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First they put us in the wrong room so we had to ask to change it. There was no fridge or microwave in the room. Paint was chipping off the doorframe. On the plus side the bed was very comfortable. The breakfast in the restaurant was great and the waitstaff were very nice.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, including being placed in the wrong room and the absence of a fridge and microwave. Please be assured that we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your comments about the comfort of the bed and are delighted to hear that you enjoyed our breakfast offerings and found our waitstaff to be accommodating. Your insights are invaluable as we strive to enhance our guests' experiences.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future, where we can provide you with a more seamless experience.
3.0分
其他
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Not great!
The hotel is old and could use updating. Only one elevator functioned; it took a long time for the hot water, and then it never got completely hot. The breakfast service was rude. We left and went elsewhere.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We appreciate your comments about the condition of our hotel and understand that an updated environment is essential for a comfortable stay. Please be assured that we are actively working on plans to enhance our facilities.We also regret to hear about the issues you encountered with our elevator service and hot water availability. Our maintenance team has been notified, and we will ensure these matters are addressed promptly.We take guest feedback regarding our staff very seriously. We will be reviewing this incident with our breakfast service team to ensure that all guests receive the courteous and respectful service they deserve.Your experience is important to us, and we hope you will consider giving us another opportunity in the future to provide you with a more enjoyable stay.Thank you once again for your valuable input.
1.0分
情侣出游
No microwave or refrigerator in the room ... very inconvenient and our room was furthest away from the elevator ... LOTS of walking
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酒店回复: I apologize for your poor experience, if you choose to stay with us in the future request a room close to the elevator upon check-in and in most cases, we are able to accommodate.
5.0分
家庭亲子
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Great location for anyone attending a concert at the convention center—just a short walk away. The hotel was clean, comfortable, and made the stay very convenient. Perfect choice if you want easy access without worrying about parking or long commutes
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, especially for attending events at the convention center.It is wonderful to know that you appreciated the cleanliness and comfort of our hotel, as we strive to provide a pleasant experience for all our guests. Your kind words affirm our commitment to ensuring convenience and ease during your stay.We look forward to welcoming you back in the future and hope your next visit will be just as enjoyable.
这家酒店非常棒。前台服务总是很友好。房间干净整洁。床很舒服。地理位置优越。我建议所有来史密斯堡的人都选择这家酒店。唯一美中不足的是，如果房间里能配备冰箱和微波炉就更好了，这样长住的客人会更方便。
入住的晚间工作人员非常友好热情。床很舒服，孩子们很喜欢泳池。
我们的房间（在五楼）下雨时漏水，地板上积了一滩水。由于预计会有暴风雨，我们选择了会展中心附近的酒店，比隔壁的酒店多付了一笔钱。会展中心的另一场活动关闭了酒店的内部入口，我们被迫冒雨跑到外面，没有遮阳篷，也没有指示牌指引方向，绕了大楼一大半。虽然我知道酒店并不负责会展中心，但如果能就此情况进行沟通就更好了。我们本来可以住在隔壁更便宜的酒店（这样在雨中走动的次数也会少很多），或者至少带上雨伞和雨衣。
前台小姐很友好，但她给我们安排的房间在员工办公室后面一个奇怪的角落里，房间很吓人，维护得很糟糕，而且很脏。浴室的水槽和床单上都有黑色的头发。他们确实给我们安排了另一间稍微好一点的房间，但我建议任何想住在这里的人都另找一家酒店！在我看来，这家酒店不应该挂上温德姆的牌子，而且它急需翻新。
对于我去那座城市参加商务会议来说，这里真是个好地方。然而，我入住时被安排的房间还没有打扫，而且当天所有的清洁人员都下班了。幸好前台帮我安排了另一间房间。
虽然设施老旧，但是房间宽敞舒适！
The area the hotel was in was not the nicest, not the hotels fault but it was kind of industrial and dingy in and around the hotel location. Front desk person was very nice and pleasant at check, offered suggestions for dining options in area. Hotel seemed a little worn and dated. Comfortable bed and quiet at night.
First they put us in the wrong room so we had to ask to change it. There was no fridge or microwave in the room. Paint was chipping off the doorframe. On the plus side the bed was very comfortable. The breakfast in the restaurant was great and the waitstaff were very nice.
Not great!
The hotel is old and could use updating. Only one elevator functioned; it took a long time for the hot water, and then it never got completely hot. The breakfast service was rude. We left and went elsewhere.
No microwave or refrigerator in the room ... very inconvenient and our room was furthest away from the elevator ... LOTS of walking
Great location for anyone attending a concert at the convention center—just a short walk away. The hotel was clean, comfortable, and made the stay very convenient. Perfect choice if you want easy access without worrying about parking or long commutes