酒店回复: John, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
5.0分
商务出差
原文
翻译提供方:Google
设施新建、干净
它正在被管理。
酒店回复: Thank you for your review! We greatly appreciate it!
5.0分
其他
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Dining and buffet area were kept clean throughout service time. the usual, cooked oatmeal and grain cereals with variety of toppings, fresh fruit, muffins and other pastries (pre-made), waffle maker, juices from a machine, milks and yogurts refrigerated. Service attendant was excellent, courteous and friendly.
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
2.0分
其他
Had to change room 3 times because heater didn’t work. 3rd room half of the lights were either broken or did not work!!!
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
5.0分
家庭亲子
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Has a garage parking available, nice gym area and closet space. Room was clean but bed was not very comfortable and needed some pest control in our kitchenette.
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
其他
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There were people outside who were LOUD and had music blasting all night and kept my kids up. Even after complaining nothing was done. We didn’t stay the second night because it wasn’t worth it. But I do usually love this hotel. It’s our 5th or so time staying here. This was the first time it wasn’t enjoyable.
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酒店回复: Thank you for taking the time to share your feedback with us about your stay. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.
3.0分
其他
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Front desk help?
Everything was relatively clean and it was a nicely kept hotel. My complaint is that we called the front desk and asked for them to come clean the room and give us more towels and no one came. Then when we tried to call them back later, no one was at the front desk the entire day on Saturday to answer our calls. I even called the property on their main number, and no one answered. We didn’t have fresh towels after the first night.
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
5.0分
其他
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The customer service was great. Our room was nice and clean. The location was great with all amenities available. Look forward to staying here again. Thabk again for your great customer service.
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
2.0分
情侣出游
Kitchen was full of ants, bathroom had lots of damage to the walls, couch was torn up and the powered window covers didn't work
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
其他
Standing tall in Rockwall
Great place to stay! We stayed 3 nights and enjoyed everything about this hotel - staff, room, food, etc
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
无烟酒店?阳台视野开阔,适合四人入住。酒店不错,景观维护得很好,早餐很棒。我不太确定“无烟酒店”是什么意思,因为到处都是桌上的烟灰缸:正门、泳池区、用餐区。所有房间都允许吸烟,但如果你升级到带阳台的房间,吸烟者就在几英尺外的公共露台桌子上,这让人很不舒服。尽管如此,这还是个不错的地方,但也许经理可以解决距离的问题。
设施新建、干净
它正在被管理。
Dining and buffet area were kept clean throughout service time. the usual, cooked oatmeal and grain cereals with variety of toppings, fresh fruit, muffins and other pastries (pre-made), waffle maker, juices from a machine, milks and yogurts refrigerated. Service attendant was excellent, courteous and friendly.
Had to change room 3 times because heater didn’t work. 3rd room half of the lights were either broken or did not work!!!
Has a garage parking available, nice gym area and closet space. Room was clean but bed was not very comfortable and needed some pest control in our kitchenette.
There were people outside who were LOUD and had music blasting all night and kept my kids up. Even after complaining nothing was done. We didn’t stay the second night because it wasn’t worth it. But I do usually love this hotel. It’s our 5th or so time staying here. This was the first time it wasn’t enjoyable.
Front desk help?
Everything was relatively clean and it was a nicely kept hotel. My complaint is that we called the front desk and asked for them to come clean the room and give us more towels and no one came. Then when we tried to call them back later, no one was at the front desk the entire day on Saturday to answer our calls. I even called the property on their main number, and no one answered. We didn’t have fresh towels after the first night.
The customer service was great. Our room was nice and clean. The location was great with all amenities available. Look forward to staying here again. Thabk again for your great customer service.
Kitchen was full of ants, bathroom had lots of damage to the walls, couch was torn up and the powered window covers didn't work
Standing tall in Rockwall
Great place to stay! We stayed 3 nights and enjoyed everything about this hotel - staff, room, food, etc