There were people outside who were LOUD and had music blasting all night and kept my kids up. Even after complaining nothing was done. We didn’t stay the second night because it wasn’t worth it. But I do usually love this hotel. It’s our 5th or so time staying here. This was the first time it wasn’t enjoyable.

Front desk help?

Everything was relatively clean and it was a nicely kept hotel. My complaint is that we called the front desk and asked for them to come clean the room and give us more towels and no one came. Then when we tried to call them back later, no one was at the front desk the entire day on Saturday to answer our calls. I even called the property on their main number, and no one answered. We didn’t have fresh towels after the first night.

The customer service was great. Our room was nice and clean. The location was great with all amenities available. Look forward to staying here again. Thabk again for your great customer service.

I enjoyed my stay and the property and staff are great. It’s a bit noisy due to the high school behind starting band practice at 0700 each morning. And I was surprised that I could clearly hear my neighbors on both sides.

Checked in put my things away and left to go out for dinner when we came back the floor in the living area was saturated from the air conditioning leaking. Called the front desk and was accommodated immediately and was put in another room on a different floor but it was still the same size that I had before. So kudos to the young man that was at the check-in desk who was so helpful and got us all taken care of.

Let’s build trust

Nice place, new and comfortable.

Visiting for an anniversary weekend.

Great breakfast.

One message to Townplace: almost the first thing out of the desk clerks mouth was there will be an incidental $20 charge (just in case you damage something). I asked if the charge could be waved. He said no, he does it for all customers.

Here’s my translation: We, the Marriott hotel, just don’t trust you.

Here’s my tips:

1. Stop doing this annoying practice.

2. If a paying customer asks for a such a fee to be waived, it means you should do it, because they would not have asked if it wasn’t important.

The manager wrote back:

Dear Breck,

Thank you for taking the time to complete our survey. We truly value your feedback and are glad to hear that you had an overall positive stay with us.

I wanted to address your concern regarding the incidental authorization. As part of Marriott’s policy, we are required to authorize the guest’s card for the room, tax, and incidentals. I apologize if there was any miscommunication about this process. Please rest assured that incidental authorizations are not actual charges but temporary holds that are fully refundable, provided there are no purchases from the market or damages to the room. Typically, these authorizations cover any market purchases, as property damage is quite rare.

We appreciate your feedback and will use it as a valuable opportunity to improve our communication and customer service.

Thank you again for your time, and we look