酒店回复: Hi Theirry,Thank you for your kind feedback! We’re thrilled to hear you enjoyed your room and found our staff courteous. We truly appreciate your comments and look forward to welcoming you back soon.Jeremy Ward #Team6
5.0分
其他
原文
翻译提供方：Google
神经网络
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酒店回复: Thank you for taking the time to share your feedback. We truly appreciate your comments and value every guest’s experience. Your feedback helps us continue to improve, and we hope to have the opportunity to welcome you back again in the future.
2.0分
商务出差
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Elevator wasn't working. I had lots of fruit flies in my rooms around the AC and the kitchen area..Cable kept going out saying weak signal when there were no weather issues
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it can be when facilities such as the elevator are unavailable, and we regret the discomfort caused by the presence of fruit flies in your room.We are also sorry to hear about the cable service interruptions. While these issues can sometimes be related to technical or signal-related factors, we understand how disruptive this can be and appreciate you bringing it to our attention.Please know that your comments have been shared with our maintenance and housekeeping teams so these matters can be addressed promptly. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
This place is excellent for extended stay. I always book this place for the convenience of the kitchen with the top stove and refrigerator.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that our property meets your needs for extended stays and that you enjoy the convenience of the kitchen amenities. We truly appreciate your loyalty and look forward to welcoming you back on your future visits.
1.0分
其他
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- cockroaches
- no room service
- you take your trash out
- you take your dirty towel for exchange at from desk
- need to keep activating your room keg over and over again
- they don’t ask you who you are ! Juts give them your room number and they take your words for it!
- no cameras in hallways ! I guess you can prove anything if something is missing in your room.
- normally you have to call them as they are not at the from desk all the time.
- elevator was not working.
- smelly hallways.
Go ahead and see it yourself!
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to encounter maintenance concerns, unpleasant odors, and the presence of pests, as well as the inconveniences with trash, towels, and room access.Please know that your comments have been shared with our housekeeping, maintenance, and management teams so these matters can be addressed promptly. We are committed to improving our services and providing a safer and more comfortable environment for all our guests.We regret that your experience did not meet your expectations and hope you will consider giving us another opportunity in the future.
5.0分
其他
It was the best sleep i had in a long time.
Rooms are very spacious and beds/pillows are so comfortable.
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酒店回复: Thank you for your kind words! We’re delighted to hear you had such a restful stay and enjoyed the spacious rooms and comfortable beds. Your feedback means a lot to us, and we look forward to welcoming you back for another great night’s sleep.
4.0分
朋友出游
The staff was nice. Only stayed 1 night, so i had no issues there.
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酒店回复: Thank you for your feedback and for sharing your experience. We’re glad to hear that our staff was friendly and welcoming, and that your stay was otherwise comfortable. We appreciate you choosing to stay with us, even for a short visit, and we hope to have the opportunity to welcome you back again in the future.
4.0分
其他
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The room was clean and safe. The mattress was one of the best hotel mattresses I have slept on in years. However, the pillows were hard. I don’t think they were bed pillows at all. More like decorative couch pillows. It was nice to have the kitchenette.
The TV channels were awful. The connection was sketchy. We could not get local channels at all.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found the room clean, safe, and enjoyed the mattress and kitchenette. We also appreciate your honest comments regarding the pillows and TV service. Your feedback has been shared with our housekeeping and maintenance teams to help us improve these aspects for future guests. We hope to have the opportunity to provide you with an even better stay in the future.
5.0分
其他
We loved it will be back
We had great time and nice experience here was clean and smelled good tv worked well I will be back again
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience and enjoyed a clean, comfortable room with everything working well. We look forward to welcoming you back on your next visit!
3.0分
商务出差
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Won’t stay again
Hotel is nice, but room had a lot of roaches. They were seen crawling around the floor. While packing we had one coming out of our bag while packing.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the pest issue you encountered during your stay. This is not the standard we strive to provide, and we understand how upsetting this must have been. Please know that we have addressed this matter with our housekeeping and pest control teams to prevent future occurrences. We truly regret the inconvenience and appreciate your feedback.
房间无可挑剔，员工彬彬有礼。
神经网络
Elevator wasn't working. I had lots of fruit flies in my rooms around the AC and the kitchen area..Cable kept going out saying weak signal when there were no weather issues
This place is excellent for extended stay. I always book this place for the convenience of the kitchen with the top stove and refrigerator.
- cockroaches
- no room service
- you take your trash out
- you take your dirty towel for exchange at from desk
- need to keep activating your room keg over and over again
- they don’t ask you who you are ! Juts give them your room number and they take your words for it!
- no cameras in hallways ! I guess you can prove anything if something is missing in your room.
- normally you have to call them as they are not at the from desk all the time.
- elevator was not working.
- smelly hallways.
Go ahead and see it yourself!
It was the best sleep i had in a long time.
Rooms are very spacious and beds/pillows are so comfortable.
The staff was nice. Only stayed 1 night, so i had no issues there.
The room was clean and safe. The mattress was one of the best hotel mattresses I have slept on in years. However, the pillows were hard. I don’t think they were bed pillows at all. More like decorative couch pillows. It was nice to have the kitchenette.
The TV channels were awful. The connection was sketchy. We could not get local channels at all.
We loved it will be back
We had great time and nice experience here was clean and smelled good tv worked well I will be back again
Won’t stay again
Hotel is nice, but room had a lot of roaches. They were seen crawling around the floor. While packing we had one coming out of our bag while packing.