酒店回复: Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
3.0分
其他
原文
翻译提供方:Google
服务有待改进!
设施不错,但服务和便利设施还有待进一步改进。他们把我们的行李弄得乱七八糟,而且员工之间缺乏沟通。
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酒店回复: Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
5.0分
情侣出游
原文
翻译提供方:Google
这次住宿体验非常完美。食物选择很棒,工作人员也非常热情周到。
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酒店回复: Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
酒店回复: Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
4.0分
情侣出游
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The beach was great! Food quality and choices were good. However, I was unable to make reservations to the restaurants that required reservations because they were fully booked for the next 3 days. I stayed at the hotel for 4 nights. When I tried to reserve restaurants they simply said nothing is available and they can’t do anything abt it. They did not try to accommodate every guest. The customer service makes this place like every other Caribbean resort that I have been to.
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酒店回复: Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
5.0分
其他
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This hotel is absolutely amazing — simply the best! Everything was perfect: the food was delicious, the rooms were spotless, and the staff were incredibly friendly and helpful. The whole place is beautiful, cozy, and full of charm. We truly enjoyed our stay and will definitely come back again!!!
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酒店回复: Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
4.0分
情侣出游
It is very relaxing but they have to do something about the tv not working for most of the time we were there
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酒店回复: Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
5.0分
情侣出游
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everything was great the food, drinks and service. we didn't have to worry about anything. Only thing is we would like authentic food choices from the island on the resort
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酒店回复: Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
2.0分
情侣出游
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Save half the money and stay somewhere else. This Sandals is not worth the premium.
The front desk staff was routinely hiding around the corner gossiping, and we had to call for them every time.
One time we asked from our car from the valet, and he took our keys, went outside and sat on the bench. When I approached him 5 minutes later he said he was waiting for someone to drive him over to the car instead of walking.
Upgrading to Club level rooms includes a special club area concierge, but they're rarely there answering the phone and have little power but to redirect you to someone else.
Totally not worth it!
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酒店回复: Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
1.0分
情侣出游
Paid extra for the Preferred Club and they ran out of alcohol!
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酒店回复: Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
Sandals 兑现了承诺。从抵达到接待,再到送至酒店,一切都很顺利——经典的无忧套餐。
度假村面积宽敞,景色优美,维护良好;甚至还提供自行车。这里有很多酒吧和餐厅可供选择。休闲活动种类繁多,令人难以置信:浮潜、潜水、网球、匹克球——应有尽有,而且包含在内。度假村的客人主要是美国人;我们是那里唯一说德语的人。
服务有时令人失望;标准的姓名介绍等等,语气枯燥乏味,上菜时有时还会把盘子拍下来。不过,这里也有一些非常敬业的员工,他们热爱自己的工作,心情也很好。可惜的是,这样的员工寥寥无几,淹没在普通员工的队伍中。那里的职业道德截然不同;不收小费,所以他们几乎不费吹灰之力。
出发再次井然有序;你会提前两天在房间里收到一封包含所有信息的信,一切都进行得顺利快捷。
遗憾的是,我们当时正在那里度蜜月,并且提前通知了酒店。可惜的是,他们根本没有考虑到这一点。
总而言之,这是一个非常棒的度假村,只要你对工作人员和他们的情绪保持耐心,你就不会错过任何东西。;-)
服务有待改进!
设施不错,但服务和便利设施还有待进一步改进。他们把我们的行李弄得乱七八糟,而且员工之间缺乏沟通。
这次住宿体验非常完美。食物选择很棒,工作人员也非常热情周到。
凉鞋很壮观
极好的。壮观的地方。酒店全体工作人员的服务非常好,超级友善和周到。美味的食物。高品质餐厅。很棒的旅游和航海活动。
The beach was great! Food quality and choices were good. However, I was unable to make reservations to the restaurants that required reservations because they were fully booked for the next 3 days. I stayed at the hotel for 4 nights. When I tried to reserve restaurants they simply said nothing is available and they can’t do anything abt it. They did not try to accommodate every guest. The customer service makes this place like every other Caribbean resort that I have been to.
This hotel is absolutely amazing — simply the best! Everything was perfect: the food was delicious, the rooms were spotless, and the staff were incredibly friendly and helpful. The whole place is beautiful, cozy, and full of charm. We truly enjoyed our stay and will definitely come back again!!!
It is very relaxing but they have to do something about the tv not working for most of the time we were there
everything was great the food, drinks and service. we didn't have to worry about anything. Only thing is we would like authentic food choices from the island on the resort
Save half the money and stay somewhere else. This Sandals is not worth the premium.
The front desk staff was routinely hiding around the corner gossiping, and we had to call for them every time.
One time we asked from our car from the valet, and he took our keys, went outside and sat on the bench. When I approached him 5 minutes later he said he was waiting for someone to drive him over to the car instead of walking.
Upgrading to Club level rooms includes a special club area concierge, but they're rarely there answering the phone and have little power but to redirect you to someone else.
Totally not worth it!
Paid extra for the Preferred Club and they ran out of alcohol!