My stay was amazing. The room was beautiful staff from the front counter to the bar were the same. Highlight and reason I will return and book my suite again was a valet driver by the name of Javon. Both his professionalism knowledge and blended guidance of the two made our stay at your hotel and your city extra special. my future return will be solely based of my interactions with him. He also took extra care with my Maserati and made my wife pregnant wife and I feel special and at home. Regards to the manger that hired him.
展开
酒店回复: Thank you for staying with Embassy Suites Nashville Downtown and for taking a moment to share your experience. We’re glad to hear you enjoyed your visit and found your room to be welcoming. It’s great to know our team was accommodating, and your kind words about Javon mean a great deal. His professionalism and care clearly made your stay, and your time in the city, feel even more special. We look forward to welcoming you back for another memorable visit.Sincerely,Mike NelsonGeneral Manager
5.0分
家庭亲子
展开
The room was exceptional - modern, clean, functional and in great shape. The amenities, specifically the breakfast, the evening snacks, and the rooftop pool and deck were outstanding. We had a lot of fun, and all absolutely stay here when we come to Nashville again.
展开
酒店回复: Thank you for sharing your experience with us! We’re thrilled that you enjoyed an exceptional room and appreciated the modern, clean, and well-maintained space. It’s also wonderful that the breakfast offerings, evening snacks, and rooftop pool added so much to your stay. We’re glad you had a fun visit, and we hope to welcome you back for another pleasant stay in the future. Best Regards,Mike NelsonGeneral Manager
5.0分
朋友出游
Room was spacious, comfortable, and clean. Breakfast offered lots of choices and staff was friendly.
展开
酒店回复: Thank you for your review! We're thrilled you enjoyed so much about your stay, from our clean and comfortable accommodations to our friendly team and delicious breakfast offerings. It was a pleasure having you here, and we look forward to welcoming you back to Embassy Suites Nashville Downtown soon.Sincerely,Mike NelsonGeneral Manager
2.0分
家庭亲子
Front desk staff was poor at best. No itemized bill either. Room we reserved was not available, housekeeping walked into the room without knocking.
展开
酒店回复: Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention. Your experience with the room assignment, the interaction at the front desk, and the unexpected entry by housekeeping does not reflect the level of professionalism and care we strive to uphold for every guest. Please know we sincerely apologize for the inconvenience this caused. We understand how important it is to feel welcomed, respected, and comfortable throughout your stay, and we regret that this was not reflected during your visit. We will be addressing these matters with our team to ensure the proper standards are consistently followed. We would value the opportunity to restore your confidence and welcome you back in the future.Best Regards,Mike NelsonGeneral Manager
5.0分
家庭亲子
Fantastic location! We had a great stay. Comfortable beds and plenty of room for a family of 4.
展开
酒店回复: Thank you for staying with us and for sharing your experience. We are grateful to hear the location and comfortable accommodations worked well for your family stay. We truly appreciate your kind feedback and look forward to welcoming you back again soon.Best Regards,Mike NelsonGeneral Manager
5.0分
情侣出游
展开
What a wonderful property! Everything was wonderful!! One block to Broadway and the Bridgestone !! All walkable! Made to order breakfast and really good coffee! We will stay here again⭐️⭐️⭐️⭐️⭐️
展开
酒店回复: Dear Judy,Thank you for such a glowing review. It’s fantastic to know you enjoyed every part of your stay, from our prime location near Broadway and Bridgestone to the convenience of being able to walk everywhere. We’re delighted that the made-to-order breakfast and coffee stood out as highlights of your visit. Your enthusiasm means a great deal to our team, and we hope to welcome you back soon for another wonderful stay!Best Regards,Mike NelsonGeneral Manager
5.0分
家庭亲子
Staff was great, rooms were very spacious and clean. Breakfast had tons of options
展开
酒店回复: Thank you for staying with us. We’re grateful you had a positive experience and that the team and accommodations made such a great impression on you. It’s always rewarding when guests enjoy the space and start their day off right. We’d love to welcome you back for another stay soon.Best Regards,Mike NelsonGeneral Manager
5.0分
其他
Everything was perfect. Amazing room, close to the main *****. Great job.
展开
酒店回复: Thank you for choosing Embassy Suites Nashville Downtown and for sharing such a fantastic review. It's great that our fantastic accommodations and wonderful location exceeded your expectations. We look forward to welcoming you back again soon.Best Regards,Mike NelsonGeneral Manager
这是我们第二次入住这家酒店了，因为它地理位置极佳，员工服务周到，酒店很新，房间宽敞、现代又干净。我们住的24楼的房间视野也非常好。
这家酒店太棒了，尤其是屋顶！帮我们办理入住的泰勒人也超级好！
My stay was amazing. The room was beautiful staff from the front counter to the bar were the same. Highlight and reason I will return and book my suite again was a valet driver by the name of Javon. Both his professionalism knowledge and blended guidance of the two made our stay at your hotel and your city extra special. my future return will be solely based of my interactions with him. He also took extra care with my Maserati and made my wife pregnant wife and I feel special and at home. Regards to the manger that hired him.
The room was exceptional - modern, clean, functional and in great shape. The amenities, specifically the breakfast, the evening snacks, and the rooftop pool and deck were outstanding. We had a lot of fun, and all absolutely stay here when we come to Nashville again.
Room was spacious, comfortable, and clean. Breakfast offered lots of choices and staff was friendly.
Front desk staff was poor at best. No itemized bill either. Room we reserved was not available, housekeeping walked into the room without knocking.
Fantastic location! We had a great stay. Comfortable beds and plenty of room for a family of 4.
What a wonderful property! Everything was wonderful!! One block to Broadway and the Bridgestone !! All walkable! Made to order breakfast and really good coffee! We will stay here again⭐️⭐️⭐️⭐️⭐️
Staff was great, rooms were very spacious and clean. Breakfast had tons of options
Everything was perfect. Amazing room, close to the main *****. Great job.