酒店回复: Thank you for your review and for your valuable feedback. We sincerely apologize for the inconvenience of the fire alarm system going off during your stay and assure you that the staff and fire department worked together until the alarm company was able to be on site and disable the alarm. The system itself had to be disabled and the issue fixed, it was entirely out of our control but again we sincerely apologize and hope that you will give our hotel another chance for a better ending to your stay in the future. Sincerely,
3.0分
情侣出游
原文
翻译提供方：Google
工作人员和酒店设施都很棒，但是火警警报在清晨响起并持续响到中午。
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酒店回复: Thank you for your review. We sincerely appreciate your business and your feedback. We apologize for the inconvenience of the fire alarm going off and assure you that our staff did everything in their power to deactivate the alarms once cleared by the fire department. Unfortunately the entire system had to be disabled by our vendor and it was not anything that the staff or myself could have fixed. We hope that you'll stay with us again in the future!
4.0分
其他
原文
翻译提供方：Google
家具需要更新，我房间里的椅子和脚凳非常脏。
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酒店回复: We appreciate your feedback and understand your concerns, We are getting ready to undergo a complete renovation this year and are excited to provide our guest with the best quality possible :)
5.0分
其他
Everyone has been so sweet. From front desk to housekeeping we always feel like family here.
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酒店回复: Our goal is to be our home away from home! We are glad that you enjoyed your stay!
2.0分
家庭亲子
They took a $10 dollar deposit when I checked in and they never refunded it back to my account. And my room was decent when we left .
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酒店回复: Thank you for taking the time to speak with me today in regards to a hold for incidentals and letting me explain how the deposit works. I am glad that you enjoyed your stay otherwise :)
5.0分
家庭亲子
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Room was nice, clean, breakfast was good. There was a confusion with the check in but it was handled great and cleared up. Was perfect for what I needed it for.
酒店回复: We sincerely appreciate your business and your feedback.
5.0分
家庭亲子
Room was clean and spacious. Staff was very friendly and helpful. Lots of choices for breakfast. Very impressed.
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酒店回复: Thank you so much for taking the time to review your stay. We are delighted that we met your expectations and look forward to accommodating you again in the future.
3.0分
情侣出游
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We just wanted a night away while having house projects so stayed a quick night here. The check in process was smooth and upon immediate arrival the room seemed clean and nice. But after being there awhile we noticed there were multiple cracks in the ceilings, the tub would not drain and filled as we were showering and every noise the people above you made you could hear. We were woken up at 2:30am to them stomping around. The breakfast was full service and great though!
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酒店回复: We sincerely apologize for the inconveniences that occurred during your stay and hope that you will give our hotel another try again in the future.
4.0分
朋友出游
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The staff was very young and seemed a bit inexperienced. The vending machine options were pretty average, and breakfast was also just okay—nothing really stood out. On the positive side, the beds were comfortable and the A/C cooled the room quickly. Unfortunately, there was mold in the room, and I woke up with a sore throat both nights, which was a major downside.
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酒店回复: Thank You for taking the time to review your stay. We sincerely appreciate your business.
5.0分
其他
Have stayed here in the past and enjoyed the cleanliness, property location and quality of breakfast.
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酒店回复: We are glad that we met your expectations and look forward to continuing to accommodate you with your lodging needs when traveling to Salem. We sincerely appreciate your business.
2025年4月5日，星期六早上7点左右，火警警报响了。前台告诉我们是误报，但没有人解释为什么会响。这些警报刺耳，持续了一个多小时，足以让人发疯。我们把行李扔进行李箱，提前退房。甚至都没吃早餐。我们再也忍受不了那噪音了。消防部门在现场，我想他们当时正在尝试重置警报，但遇到了困难。
工作人员和酒店设施都很棒，但是火警警报在清晨响起并持续响到中午。
家具需要更新，我房间里的椅子和脚凳非常脏。
Everyone has been so sweet. From front desk to housekeeping we always feel like family here.
They took a $10 dollar deposit when I checked in and they never refunded it back to my account. And my room was decent when we left .
Room was nice, clean, breakfast was good. There was a confusion with the check in but it was handled great and cleared up. Was perfect for what I needed it for.
Room was clean and spacious. Staff was very friendly and helpful. Lots of choices for breakfast. Very impressed.
We just wanted a night away while having house projects so stayed a quick night here. The check in process was smooth and upon immediate arrival the room seemed clean and nice. But after being there awhile we noticed there were multiple cracks in the ceilings, the tub would not drain and filled as we were showering and every noise the people above you made you could hear. We were woken up at 2:30am to them stomping around. The breakfast was full service and great though!
The staff was very young and seemed a bit inexperienced. The vending machine options were pretty average, and breakfast was also just okay—nothing really stood out. On the positive side, the beds were comfortable and the A/C cooled the room quickly. Unfortunately, there was mold in the room, and I woke up with a sore throat both nights, which was a major downside.
Have stayed here in the past and enjoyed the cleanliness, property location and quality of breakfast.