We literally just need a place to sleep for one night. This was the closet option. Easy to book and get into. Honestly, we got there went to sleep and left. Clean enough, wouldnt call it dirty exactly but there was some dirt in tje corners and shower
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酒店回复: Dear Samantha,Thank you for taking the time to leave your feedback. We’re glad to hear that you were happy with the booking and access process and the accommodation served its aim for your overnight stay. We appreciate your comments about the cleanliness of the showers and the corners. Your feedback passed to our housekeeping team and they ensure better standards moving forward. Thank you again for sharing your experience and we hope to welcome you back soon.Warm regards,Aria
2.0分
其他
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For the quality of the stay - shared bathroom, small room, twin mattresses pushed together, in Irvine - it should cost less.
If the price reflected the quality of stay, it would be sufficient. Everything worked and I was able to complete my stay without issue.
2.0分
商务出差
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If you suffer from Claustrophobia dont book this room. £86 for the night as well!!! Unbelievable. Last time I stay somewhere like this. Think I would rather stay in a tent.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that the room size did not meet your expectations and that you felt uncomfortable during your stay. We understand how important it is for guests to feel at ease and we’ll review our room descriptions to ensure they are as clear as possible regarding space and layout. We regret that your experience was disappointing and appreciate you bringing this to our attention.Kind regards,Anchala
2.0分
家庭亲子
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Disgusting room with a bathroom that has full on damp running throughout, so bad everything in the whole room was damp and clammy to the touch, beds were dirty and showed stains under a uv light, stayed 4 days and for the price i am shocked anyone would offer this as an option to stay in at 370 quid for 4 days, would not stay here again and would not recommend to anyone until the whole rooms cleaned and the bathroom is fixed, is probably a health hazard as all i could smell was mold
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that the room did not meet your expectations. We take concerns about cleanliness and maintenance very seriously, especially where damp or mold may be present and your comments have been shared with our housekeeping and maintenance teams for corrective action. We sincerely apologise for the discomfort caused and appreciate you bringing this to our attention. Kind regards,Anchala
3.0分
其他
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At least it was clean, so no problem there. I do have an issue when management companies ask for additional checks, asking for info and ID after booking through online agents. I'm a host so understand but it was a hassle as both me and my friend had to do it.
Easy to find and access. Parking on the road was easy. Otherwise it was all just cheap and tired. Rooms smelt of smoking, mattress tired. But all was clean with cotton sheets and we were arriving late, leaving early so OK.
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酒店回复: Thank you for your detailed and honest review. We’re pleased to hear that you found the property clean and easy to access and that parking was convenient for your stay. We do understand your concerns regarding the additional ID checks. These steps are in place to ensure the safety and security of all guests and properties. We'll address this with our cleaning and maintenance teams to ensure better freshness and comfort going forward. Thank you again for your balanced feedback and for staying with us.Best regards,Anchala
3.0分
家庭亲子
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Access to keys for entry was easy, bed was comfortable and the shower was good although the water took forever to drain away so I had to turn it off before it overflowed which may account for the slightly fousty smell in the room. No signal on TV no matter how many buttons we pressed!
3.0分
其他
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Only cleaning,that was done during our stay was what we did ourselves,never saw anyone from day one the room hadnt been hoovered until we did it.shower tray soaks bathroom floor as it leaks badly
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酒店回复: Dear Dennis and Irene,That sounds really frustrating—having to clean the room yourself with no housekeeping at all, plus a leaking shower making things worse. I sincerely applogize for the inconvenience you been through and we will surely look into this. Thank you for your feedback and hope to welcome you back in the future for better experience.Best Regards,
1.0分
其他
Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.
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酒店回复: Dear paul,I'm sorry to hear about your disappointing experience. Dealing with a dirty and untidy property, along with unprepared rooms, must have been incredibly frustrating. I sincerely apologize for that as we will surely look into it and we hope to welcome you back in the future.Best Regards
现在我一直都用这家酒店，真的很好。工作人员也非常棒，对我们帮助很大。
房间很棒，床很舒服，性价比高。
We literally just need a place to sleep for one night. This was the closet option. Easy to book and get into. Honestly, we got there went to sleep and left. Clean enough, wouldnt call it dirty exactly but there was some dirt in tje corners and shower
For the quality of the stay - shared bathroom, small room, twin mattresses pushed together, in Irvine - it should cost less.
If the price reflected the quality of stay, it would be sufficient. Everything worked and I was able to complete my stay without issue.
If you suffer from Claustrophobia dont book this room. £86 for the night as well!!! Unbelievable. Last time I stay somewhere like this. Think I would rather stay in a tent.
Disgusting room with a bathroom that has full on damp running throughout, so bad everything in the whole room was damp and clammy to the touch, beds were dirty and showed stains under a uv light, stayed 4 days and for the price i am shocked anyone would offer this as an option to stay in at 370 quid for 4 days, would not stay here again and would not recommend to anyone until the whole rooms cleaned and the bathroom is fixed, is probably a health hazard as all i could smell was mold
At least it was clean, so no problem there. I do have an issue when management companies ask for additional checks, asking for info and ID after booking through online agents. I'm a host so understand but it was a hassle as both me and my friend had to do it.
Easy to find and access. Parking on the road was easy. Otherwise it was all just cheap and tired. Rooms smelt of smoking, mattress tired. But all was clean with cotton sheets and we were arriving late, leaving early so OK.
Access to keys for entry was easy, bed was comfortable and the shower was good although the water took forever to drain away so I had to turn it off before it overflowed which may account for the slightly fousty smell in the room. No signal on TV no matter how many buttons we pressed!
Only cleaning,that was done during our stay was what we did ourselves,never saw anyone from day one the room hadnt been hoovered until we did it.shower tray soaks bathroom floor as it leaks badly
Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.