酒店回复: Dear William,Thank you for taking the time to share your experience with us. We're glad to hear that the location of the resort was convenient and that you enjoyed the weather and the food. However, we truly regret to hear about the challenges you encountered with the water slides. We understand how disappointing this can be, especially when you chose the resort for that very reason.We apologize for the delay in opening the slides and the communication around their availability. This does not reflect the high standards we aim to uphold, and your feedback will certainly be shared with the management team to address and improve this area.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,
除非您支付钻石俱乐部的费用，否则酒水很便宜。对于我入住该酒店所花的费用，我从未想过不包括名牌酒水。另外，我不知道如果您预订了 Blue Waters 一侧，您就不能去 Hideaway 一侧。活动非常有限。绝对不会再来了。更喜欢 RIU Palace
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酒店回复: Dear LaShaun,Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. Providing our guests with a premium and memorable experience is a top priority, and we’re sorry to hear that aspects such as the availability of name-brand alcohol and access restrictions between the Blue Waters and Hideaway sides impacted your visit.We also understand your disappointment with the limited activities. Your comments will be shared with our team to review how we can improve in these areas to better meet our guests’ expectations.We’re sorry that we fell short of delivering the experience you hoped for, and we value your feedback as it helps us grow. If you ever reconsider, we would be grateful for the opportunity to provide a better experience.Best regards,
酒店回复: Hello Belinda, Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges you faced with your room assignment and the impact it had on your stay. Please accept our sincerest apologies for the inconvenience caused to you and your family, particularly regarding your daughter’s sleeping arrangements.We understand how important it is for families to have their room preferences met, especially when traveling with children. Your frustration with the communication from our front desk team and the lack of follow-through is completely understandable, and we regret that we fell short in resolving this matter effectively.Your feedback is invaluable, and we are reviewing our room assignment processes and communication protocols to prevent situations like this from happening again. While Diamond Club and Bonvoy members receive specific privileges, all guests deserve exceptional service and comfort.We hope you might consider giving us another opportunity to provide a stay that meets and exceeds your expectations. If you decide to return, please reach out to us directly, and we will personally ensure that your room preferences are honored.Warm regards,
酒店回复: Hello Emily, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your swim-up suite and found our grounds to be beautiful. It's wonderful to know that you had a great stay overall.We appreciate your feedback regarding the food options and drink selections. We continually strive to improve our dining experiences and will share your comments with our culinary team to explore ways to enhance the variety and quality of our restaurant offerings, especially for our Diamond Club guests.Thank you once again for your valuable insights. We hope to welcome you back for another enjoyable stay in the future!Warm regards,
从入住时门童Silvester的服务，到细心的客房服务员和前台办理入住，尽管时间很短，我们的住宿体验非常棒。我一定会回来参加我们的家庭聚会。
入住时被要求支付400多美元，这让我很意外。牛排馆的服务很差，食物也不好吃。不过，日料还不错。服务太糟糕了，我不会再住这里了。
这家酒店完全满足我的要求，甚至超出了我的预期。我预订钻石俱乐部小型套房时，竟然没想到居然还配有管家。整个假期简直太棒了。服务、员工、氛围，简直太棒了。
景色很棒，房间非常漂亮，尤其是在夜晚。食物选择有限，娱乐活动也不太好。
我跟丈夫说，我们当时正在庆祝结婚纪念日，但我们被安排在一间有两张床的房间（家庭房），房间对我们来说没什么特别之处。我对此很失望。
飓风期间我的车停在院子里受损了，但似乎没有人感到愧疚，没有人关心，没有人联系我。我恨这个地方，我再也不会回去了。
度假村的优点是离机场很近，大概 35-40 分钟。缺点是，我选择这个地方是因为这里有适合我儿子玩的水滑梯。工作人员没有按时开放，因为标志上写着 9a。他们最终在 945-10a 的时候才开放，由于没有救生员，只开放了四个滑梯中的两个。我通常不会写评论，但花了不少钱却得到了低于标准的服务。当被问及他们是否计划开放其他滑梯时，他们说滑梯坏了。然而，在他们关门的前一天，它运转良好。食物不错，天气也很好。仍然是一个不错的度假胜地，只是吸取了教训！！
Royalton 酒店非常出色。客户服务非常出色。他们让您感觉像朋友一样。他们竭尽全力让您满意，确保您住得愉快。前台的 Yolanda 非常棒。经理 Christie 先生非常出色。海鲜餐厅的员工也非常出色。我们强烈推荐这家酒店。
除非您支付钻石俱乐部的费用，否则酒水很便宜。对于我入住该酒店所花的费用，我从未想过不包括名牌酒水。另外，我不知道如果您预订了 Blue Waters 一侧，您就不能去 Hideaway 一侧。活动非常有限。绝对不会再来了。更喜欢 RIU Palace
酒店还行。我从未经历过没有保证可以选择房间的情况。我带着孩子一起旅行，要求一间双人床房和一间特大床房。他们给了我两间特大床房，直到我付了房费后才通知我。然后他们告诉我，如果我取消预订，需要支付 1 晚的取消费，即 600 美元。第二天，他们告诉我，我预订的接下来 4 天将换成双人房。这次前台服务员真的骗了我。我告诉服务员，如果我仍然无法得到双人房，我将搬到附近的度假村。他们向我保证，只要我支付了另外 4 晚的费用，我就可以得到。他们告诉我，行李员会来换房间，但他从未出现过。我回到前台，被告知白天任何时候都没有双人房可用。我和艾米以及所有可用的人交谈，但毫无结果。我女儿被迫睡在地板上，因为这里也没有双人沙发床，只有一张单人椅，靠垫可以翻转，让椅子更长。谁不会为一个孩子每晚支付 200 美元而感到不高兴，然后她不得不睡在地板上的垫子上。请注意，这个度假村还没有满员，但似乎钻石俱乐部会员和万豪车队客户才是他们所迎合的对象。我建议大家去其他地方预订，那里的简单大床房或双人房不是特殊要求，双人沙发床是双人沙发。
一切都很好，房间很漂亮，我们得到了游泳池套房。而且场地也很好。我唯一要说的不是太好的地方是食物，自助餐很棒，但餐厅一般。考虑到我们订的是钻石套餐，饮料也可以更好/有更好的酒可供选择。除此之外，一切都很棒，我们住得很愉快