This was by far our worst experience at a LaQuinta. Upon arrival both elevators were out of order. We booked two rooms, opened the door to one of our rooms and was greeted by construction equipment in the room and the room was clearly under maintenance. We were moved to two new rooms. Our king room had a tub shower. The water did not drain properly so when we took showers we would end up standing in 4 inches of water because it would take about 30 minutes for the water to drain. In our double room we returned one afternoon to find ants all over one of our suitcases. This was a very disappointing experience. The only bright spot was the front desk staff. The front desk staff were very pleasant, accommodating and professional. I give the front desk staff 5 stars, but sadly despite the property being fairly new it needs a lot of maintenance help.
1.0分
商务出差
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Worst Hotel in the Midland-Odessa area.
There was not enough water coming out of the shower for me to use. Also it was only cold water. The towels were paper thin. It would be more useful it they just gave me a paper towel roll.
My room was next to ice machine, which was VERY LOUD every time someone would get ice.
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酒店回复: Thank you for your review. We will make sure we check on the status of this room! We apologize for any inconveniences this has caused
1.0分
其他
The cleaning condition was very poor. In particular, the floor and bathroom were very dirty. I would not go there again and would not recommend it.
酒店回复: Thank you for review
2.0分
其他
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Warning!!! If you’re in a wheelchair, or handicapped, please stay away!! Our room was on the very end of the hall; the absolute opposite side of the hotel of the elevators. So to have a child with cerebral palsy walk that length was out of the question. The room was in a terrible state, from the ac wall gauge not working, the fibers of the carpet coming up a few inches and getting stuck in wheels, to the rusty screw sticking out of the bathroom floor in between the toilet and bath, the shower curtain having holes and stains all over it, to the beds dipping and the pillows being paper thin. Now to the cleanliness of the property…the outside is covered in bird nests and poop, the elevator sounds like it’s about to break and is covered with sticky stuff on the walls and floors, the sheets and towels had hair all over them. It’s like the people that work here just don’t care and don’t understand that they’re in the hospitality industry.
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酒店回复: We will make sure we share this information with the team to correct it.
5.0分
商务出差
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Great customer service
The overall stay was great. The customer service at the front desk was awesome. They were polite, and made sure that my reservations were correct! Amanda, Rebecca, Karla were phenomenal. They took care of my staff and my team!
酒店回复: Thank you for the rating hope to see you again soon.
2.0分
家庭亲子
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The desk staf was very good. The rooms were dirty, the shower had not been cleaned and there was used soap in it. The pillow cases had blood on them and the bed had hair in it. It was made but dirty.
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酒店回复: Im sorry about the experience you had, i will share the feedback with my team.
4.0分
情侣出游
It was great except the room was freezing cold when we checked in. The toilet paper holder is too far from the toilet
1.0分
商务出差
CUSTOMER SERVICE IS BAD.
2.0分
商务出差
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The room in which we stated was atrocious. It had not been cleaned. There wa black spots on the pillow case..pink bacteria in the shower, the mattress cover was ripped, I wiped down the door and had a ton of dust. Still waiting to hear back from the manager. I definitely would not stay here.
不
This was by far our worst experience at a LaQuinta. Upon arrival both elevators were out of order. We booked two rooms, opened the door to one of our rooms and was greeted by construction equipment in the room and the room was clearly under maintenance. We were moved to two new rooms. Our king room had a tub shower. The water did not drain properly so when we took showers we would end up standing in 4 inches of water because it would take about 30 minutes for the water to drain. In our double room we returned one afternoon to find ants all over one of our suitcases. This was a very disappointing experience. The only bright spot was the front desk staff. The front desk staff were very pleasant, accommodating and professional. I give the front desk staff 5 stars, but sadly despite the property being fairly new it needs a lot of maintenance help.
Worst Hotel in the Midland-Odessa area.
There was not enough water coming out of the shower for me to use. Also it was only cold water. The towels were paper thin. It would be more useful it they just gave me a paper towel roll.
My room was next to ice machine, which was VERY LOUD every time someone would get ice.
The cleaning condition was very poor. In particular, the floor and bathroom were very dirty. I would not go there again and would not recommend it.
Warning!!! If you’re in a wheelchair, or handicapped, please stay away!! Our room was on the very end of the hall; the absolute opposite side of the hotel of the elevators. So to have a child with cerebral palsy walk that length was out of the question. The room was in a terrible state, from the ac wall gauge not working, the fibers of the carpet coming up a few inches and getting stuck in wheels, to the rusty screw sticking out of the bathroom floor in between the toilet and bath, the shower curtain having holes and stains all over it, to the beds dipping and the pillows being paper thin. Now to the cleanliness of the property…the outside is covered in bird nests and poop, the elevator sounds like it’s about to break and is covered with sticky stuff on the walls and floors, the sheets and towels had hair all over them. It’s like the people that work here just don’t care and don’t understand that they’re in the hospitality industry.
Great customer service
The overall stay was great. The customer service at the front desk was awesome. They were polite, and made sure that my reservations were correct! Amanda, Rebecca, Karla were phenomenal. They took care of my staff and my team!
The desk staf was very good. The rooms were dirty, the shower had not been cleaned and there was used soap in it. The pillow cases had blood on them and the bed had hair in it. It was made but dirty.
It was great except the room was freezing cold when we checked in. The toilet paper holder is too far from the toilet
CUSTOMER SERVICE IS BAD.
The room in which we stated was atrocious. It had not been cleaned. There wa black spots on the pillow case..pink bacteria in the shower, the mattress cover was ripped, I wiped down the door and had a ton of dust. Still waiting to hear back from the manager. I definitely would not stay here.