酒店回复: Dear Laurent,Thank you for the fantastic review! We're delighted that you had a great stay and found us to be an excellent solution for your time in Asheville. We hope to welcome you back again soon!Thank You,TownePlace Suites Asheville Downtown Management
5.0分
其他
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翻译提供方：Google
非常好
房间很棒，一切都是新的，而且非常宽敞。
5.0分
情侣出游
原文
翻译提供方：Google
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1.0分
其他
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Thieves! I left a bag of personal care (hair care, skin care, etc) in the drawer of the bathroom and no call to confirm it was found! I will never stay here again! Yes I did leave it but to me it’s the same as finding a lost wallet, if it isn’t yours then you contact the owner! Integrity is not apart of their business!
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酒店回复: Dear Guest,We are truly sorry to hear about your recent experience and the concern it has caused. Please know that as a hotel, we take integrity and guest trust extremely seriously. Our team follows a strict lost and found policy—any item left behind by a guest is logged, securely stored, and every effort is made to contact the owner.We would never intentionally withhold or fail to return a guest’s belongings. We sincerely regret that you feel otherwise and would appreciate the opportunity to investigate this matter further.Your feedback is very important to us, and we hope to have the chance to restore your confidence in our hotel.Sincerely,TownePlace Suites Asheville Downtown Management
3.0分
商务出差
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The road noise was awful if you were staying facing the road. Not sure about the other side of the hotel, but this alone was enough to make me not want to stay there again.
The parking was very limited for on the property. To get to the adjacent parking lot it’s just a dirt lot that you have to leave the main hotel parking. When you want to leave the lot you have to go all the way around if you need to bring the car around to get your bags into the car. It is too far to bring your bags to the dirt lot and down a slight hill with a curb in the way.
I would not stay at this property again without the lot being fixed to having it paved and some kind of stairs or ramp accessible means to get to it. Especially at night.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that road noise and parking access impacted your stay. We understand how important convenience and comfort are to our guests, and your comments regarding the parking lot and accessibility will be shared with management as we continue to make improvements to the property.Sincerely,TownePlace Suites Asheville Downtown Management
5.0分
商务出差
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Love this location. Only 3 years old but looks brand new, great parking that is reasonably priced. Safe parking garage with elevator right there for ease of use. Rooms are big, very clean and very well equipped. Staff is incredibly friendly and knowledgeable about the area.
Have stayed here a few times now and will come back again.
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酒店回复: Thank you so much for your kind words and for being a repeat guest with us! We're thrilled to hear that you love our location and that you’ve consistently had a great experience. It's wonderful to know that our clean, well-equipped rooms, convenient parking, and welcoming staff have made a positive impression. Your continued support means a lot to us, and we can’t wait to welcome you back on your next visit!
4.0分
家庭亲子
There is no pool, and you get charged for parking. Other than that the rooms are great and the breakfast is a lot!
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酒店回复: Dear Root,Thank you for your feedback! We're so glad you had a great stay and found the rooms to be great, with a breakfast that offers a lot. We apologize that the lack of a pool and the parking charge were a downside to your visit. We hope to welcome you back again soon.Thank You,TownePlace Suites Asheville Downtown Management
臭虫……太失望了。也许在我们入住之前床单根本没换过。因为这个，我们取消了后续的预订。
装修精美，设施很新。虽然小巧但很温馨的单间公寓！
一切都很完美。酒店的位置和服务与网站上的描述完全一致。
在阿什维尔住几天的绝佳选择。靠近市中心，所有必要的便利设施一应俱全。
非常好
房间很棒，一切都是新的，而且非常宽敞。
回头见
Thieves! I left a bag of personal care (hair care, skin care, etc) in the drawer of the bathroom and no call to confirm it was found! I will never stay here again! Yes I did leave it but to me it’s the same as finding a lost wallet, if it isn’t yours then you contact the owner! Integrity is not apart of their business!
The road noise was awful if you were staying facing the road. Not sure about the other side of the hotel, but this alone was enough to make me not want to stay there again.
The parking was very limited for on the property. To get to the adjacent parking lot it’s just a dirt lot that you have to leave the main hotel parking. When you want to leave the lot you have to go all the way around if you need to bring the car around to get your bags into the car. It is too far to bring your bags to the dirt lot and down a slight hill with a curb in the way.
I would not stay at this property again without the lot being fixed to having it paved and some kind of stairs or ramp accessible means to get to it. Especially at night.
Love this location. Only 3 years old but looks brand new, great parking that is reasonably priced. Safe parking garage with elevator right there for ease of use. Rooms are big, very clean and very well equipped. Staff is incredibly friendly and knowledgeable about the area.
Have stayed here a few times now and will come back again.
There is no pool, and you get charged for parking. Other than that the rooms are great and the breakfast is a lot!