It says there is an EV charger onsite, there is not. It is next door and you can only charge for a few hours before it charges you over 20 dollars an hour, and there is no overnight parking. Also there is a 75 dollar pet fee they do not advertise and “get you with” when you check in. Cost is overpriced for what they offer.
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酒店回复: Dear Brandon,Thank you for being our guest and for taking the time to share your feedback. We’re sorry for the frustrations you experienced during your stay. Please know that our official site provides a wealth of information, including our pet fee, to help guests plan ahead. Your comments are appreciated as we are continually working to improve. We hope you enjoyed your visit overall and will give us another chance to welcome you back for a better experience.
4.0分
家庭亲子
There were some staff shortages, so bar area and some meal options were not available at times. Nice clean place.
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酒店回复: Dear John,Thank you for sharing your feedback with us. While we appreciate your compliments regarding our clean facilities, we're disappointed that you had a few concerns. We will review your comments with our leadership and work to identify how we can improve to ensure your next stay is even better. Again, thank you for your feedback, and we look forward to welcoming you back soon to The Scarlet Hotel.
1.0分
其他
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Room makes weird noises and has a lot of flashing lights. Very hard to sleep in. Charged my credit card multiple times and didn’t change it after complaining. Also they said they have EV charger but they don’t. They poont you to an old EV charger a few blocks away that doesn’t even support NACS.
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酒店回复: Dear Patrick,Thank you for taking the time to share these concerns. It’s disappointing to hear that your stay was disrupted by both the environment of your room and your billing experience, as comfort and clarity are priorities for every guest. Your feedback regarding the room’s lighting and sound, as well as the EV charging information, will be shared with our appropriate teams to ensure these issues are promptly reviewed and addressed. We hope to welcome you back for a significantly better stay in the future.
4.0分
其他
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This hotel is super clean and the staff were all friendly and attentive. The restaurants and coffee shop in the hotel are incredible. Our room was spotless, the bed was comfortable & the blackout curtains were nice so we could sleep in a bit for once. The room was also very cool which, as hot sleepers, is a major bonus! I will say, the wifi was pretty awful and unfortunately I had to pay for better wifi to be able to join Zoom meetings or even just browse the internet for things to do. So, if you are coming here for work or school be prepared to pay $$$. I also found it strange that housekeeping didn't come and take care of our room. One specific day we were out of the room before 9, came back in the evening, & the room was untouched. Overall, this is a really nice place to stay and a short drive from anything you could want to do in Lincoln.
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酒店回复: Dear Erin,It was a pleasure welcoming you to The Scarlet Hotel, and we are delighted you had such a fabulous stay. Thank you for highlighting so many of the wonderful features we offer, including the perfect setup for a great night's sleep: a comfortable bed, blackout curtains, and great air conditioning. While we're happy you also enjoyed our spotless accommodations, friendly service, and delicious food, we are sorry there was a concern with the internet and housekeeping. Your comments will be shared with the team as we are continually working to improve. We look forward to welcoming you back for another great experience.
5.0分
朋友出游
All the staff were extremely nice.The rooftop bar has a good view.The restaurant in the lobby is really good, and the rooms are fantastic.
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酒店回复: Dear Terry,Thank you for choosing to stay with us at The Scarlet Hotel! We're thrilled to hear that you enjoyed our cordial service, delightful amenities, and comfortable accommodations. Our team works hard to provide guests with nothing less than an exceptional experience, so it is pleasing to hear of your satisfaction. Thank you for your perfect rating. It was our pleasure to host you, and we hope to do so again!
5.0分
其他
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We enjoyed everything about the property however I booked the reservations because it was advertise as being downtown Lincoln. I was surprised to find out that downtown was still a couple miles away. I take responsibility for not looking more closely however I think it’s misleading to advertise. It is downtown Lincoln
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酒店回复: Dear Patrick,Thank you for allowing The Scarlet to host your recent stay. While we're happy you had an enjoyable experience, we're sorry to hear our location was not as close to downtown as you expected, but we do appreciate your feedback. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back the next time you're in the area.
4.0分
其他
Friendly staff....room was a little tired looking, but nice. Overall, a good one night stay for a business trip.
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酒店回复: Dear Marci,Thank you for choosing The Scarlet for your business trip and for leaving your valuable feedback. While we are sorry the room didn't quite meet all of your expectations, we are happy you enjoyed our fantastic staff and your overall stay. We look forward to welcoming you back on future trips to the area.
2.0分
其他
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The facilities are nice and the rooms are clean however the extra charges for parking (22 dollars), pet fee $150 and the internet charge 12.95 made the 1 day stay close to 500 dollars. Not worth it!😡
5.0分
其他
Best hotel in Lincoln and very quick drive to the Haymarket area. We always stay here and appreciate the clean rooms, wood floors, and newness of the hotel.
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酒店回复: Dear Amy,There's a review that's sure to bring a smile to every team member at The Scarlet Hotel. Thank you for being such a loyal guest and sharing your kind words. We understand the importance of spotless accommodations, so we are thrilled you continue to be impressed; we look forward to welcoming you back for many years to come.
预订酒店的时候选了带早餐，第二天拿出早餐券，服务员小姑娘一脸不愿意，等了25分钟才给上了早餐。这早餐现点也就是20美元不到，实际为了加上早餐，应该付了25美元，早知道这样就不提前订早餐了。
It says there is an EV charger onsite, there is not. It is next door and you can only charge for a few hours before it charges you over 20 dollars an hour, and there is no overnight parking. Also there is a 75 dollar pet fee they do not advertise and “get you with” when you check in. Cost is overpriced for what they offer.
There were some staff shortages, so bar area and some meal options were not available at times. Nice clean place.
Room makes weird noises and has a lot of flashing lights. Very hard to sleep in. Charged my credit card multiple times and didn’t change it after complaining. Also they said they have EV charger but they don’t. They poont you to an old EV charger a few blocks away that doesn’t even support NACS.
This hotel is super clean and the staff were all friendly and attentive. The restaurants and coffee shop in the hotel are incredible. Our room was spotless, the bed was comfortable & the blackout curtains were nice so we could sleep in a bit for once. The room was also very cool which, as hot sleepers, is a major bonus! I will say, the wifi was pretty awful and unfortunately I had to pay for better wifi to be able to join Zoom meetings or even just browse the internet for things to do. So, if you are coming here for work or school be prepared to pay $$$. I also found it strange that housekeeping didn't come and take care of our room. One specific day we were out of the room before 9, came back in the evening, & the room was untouched. Overall, this is a really nice place to stay and a short drive from anything you could want to do in Lincoln.
All the staff were extremely nice.The rooftop bar has a good view.The restaurant in the lobby is really good, and the rooms are fantastic.
We enjoyed everything about the property however I booked the reservations because it was advertise as being downtown Lincoln. I was surprised to find out that downtown was still a couple miles away. I take responsibility for not looking more closely however I think it’s misleading to advertise. It is downtown Lincoln
Friendly staff....room was a little tired looking, but nice. Overall, a good one night stay for a business trip.
The facilities are nice and the rooms are clean however the extra charges for parking (22 dollars), pet fee $150 and the internet charge 12.95 made the 1 day stay close to 500 dollars. Not worth it!😡
Best hotel in Lincoln and very quick drive to the Haymarket area. We always stay here and appreciate the clean rooms, wood floors, and newness of the hotel.