酒店回复: Dear Guest, We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused. Pest control is a top priority, and we’ve taken immediate steps to address any issues reported. We appreciate your input and hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
空调坏了，所以我打电话给接待员，但他甚至找不到一个风扇。
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酒店回复: Dear Gerson,Thank you for sharing your feedback. We appreciate your recognition of our team, though we sincerely apologize for the inconvenience caused by the air conditioning issue and the lack of a suitable alternative. Your experience highlights areas where we must improve to support our guests better. Please know that your concerns have been addressed to prevent similar situations in the future. We hope you will give us another opportunity to provide a more comfortable and enjoyable stay that reflects the standards we strive to uphold.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
房间很干净，酒店周围很脏，房间前有很多垃圾。
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酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to the hotel and the surrounding area, and we will discuss this with our housekeeping team to be addressed appropriately. On the positive side, it is nice to know you received a clean room, which positively influenced your entire stay. Please return on your next visit to the area so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
住宿条件很差，一点也不安全
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酒店回复: Dear Flor,Thank you for sharing your experience. We are genuinely sorry that your stay did not provide the level of safety and comfort you expected. Please accept our sincere apologies for any distress or inconvenience this caused. Your feedback has been shared with our team and security teams to help guide improvements and enhance the environment for future guests. We hope you might consider giving us another opportunity in the future, so we can provide a visit that reflects the care, attention, and secure atmosphere every guest deserves.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
可怕的是我取消了，他们没有退还我的钱。
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酒店回复: Dear Marlon,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
服务很好
1.0分
其他
原文
翻译提供方：Google
被昆虫袭击是最糟糕的。
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酒店回复: Dear shuji, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
1.0分
其他
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I checked into the hotel and went to the room. I was instantly hit with the smell of cigarettes. There were random spots of what appeared to be blood on the wall in the bedroom and bathroom. Either the toilet seat was stained or not cleaned, I didn't inspect close enough to tell the difference. The shelves on the bedroom and bathrooms walls were broken and half falling off. The lock latch on the door was busted off. The screen on the window was torn and that was all I noticed in the first 5 minutes. It looked like someone had a fight in the room, but I didn't feel safe to stay.
We promptly left the room and told the lobby attendant what we found and that we would not be staying there. They did not give us any trouble and promptly refunded our money.
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酒店回复: Dear Sherry,Thank you for bringing these issues to our attention. We are genuinely sorry for the condition of the room and the impression it left on you. The concerns you described, ranging from cleanliness to maintenance, are unacceptable and do not align with the experience we aim to provide. While we are glad the refund was handled promptly, your feedback is invaluable in helping us address these shortcomings. We are committed to making improvements and hope you’ll consider returning for a better stay.Sincerely,Hotel Management
2.0分
其他
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Customer service is okay. Room is veru dirty. Smells like cigarette upon checking in. Someone took off the smoke detector. Stove doesnt work..carpet os so dirty.
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酒店回复: Dear Abegail, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and for the discomfort caused by the condition of your room. Providing a clean and welcoming environment is very important to us, and your observations are valuable in guiding efforts to enhance the guest experience. We appreciate your perspective and hope you will consider returning for a future visit that offers a more comfortable and enjoyable stay, reflecting the quality and service we strive to provide.Sincerely,Hotel Management
2.0分
其他
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The Elvis song “ in the ghetto “ says it all
Condition of the building and premises are really in bad shape, I felt like I was in the middle of a ghetto.
Breakfast offered doesn’t deserve that name, just some instant oats, coffee and hot water for tea were the only options.
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酒店回复: Dear Guest, Thank you for sharing your candid feedback. We sincerely apologize that the condition of the property and the breakfast offerings did not meet your expectations, and we understand how this impacted your overall experience. While some factors may be challenging to address immediately, your comments have been shared with our management team to prioritize improvements in both the facilities and guest services. We are committed to creating a more welcoming and comfortable environment, and we hope you might consider giving us another opportunity in the future to provide a significantly enhanced and more satisfying stay.Sincerely,Hotel Management
不要住在这里，他们有蟑螂，当我们要求退款时，我们被告知要去*******，而且他们仍然保留着我们的小便费，非常恶心
空调坏了，所以我打电话给接待员，但他甚至找不到一个风扇。
房间很干净，酒店周围很脏，房间前有很多垃圾。
住宿条件很差，一点也不安全
可怕的是我取消了，他们没有退还我的钱。
服务很好
被昆虫袭击是最糟糕的。
I checked into the hotel and went to the room. I was instantly hit with the smell of cigarettes. There were random spots of what appeared to be blood on the wall in the bedroom and bathroom. Either the toilet seat was stained or not cleaned, I didn't inspect close enough to tell the difference. The shelves on the bedroom and bathrooms walls were broken and half falling off. The lock latch on the door was busted off. The screen on the window was torn and that was all I noticed in the first 5 minutes. It looked like someone had a fight in the room, but I didn't feel safe to stay.
We promptly left the room and told the lobby attendant what we found and that we would not be staying there. They did not give us any trouble and promptly refunded our money.
Customer service is okay. Room is veru dirty. Smells like cigarette upon checking in. Someone took off the smoke detector. Stove doesnt work..carpet os so dirty.
The Elvis song “ in the ghetto “ says it all
Condition of the building and premises are really in bad shape, I felt like I was in the middle of a ghetto.
Breakfast offered doesn’t deserve that name, just some instant oats, coffee and hot water for tea were the only options.