酒店回复: Dear Dwight,Thank you for taking the time to provide your feedback. We are very sorry to hear about the issues you experienced during your stay, and we completely understand your frustration.We apologize for the discomfort caused by the air conditioning unit and that it did not respond properly to the thermostat settings. We will be asking our maintenance team to inspect the unit in your room to ensure it’s functioning correctly for future guests.Regarding the coffee maker, we are sorry it didn’t meet your expectations. We understand how important that first cup of coffee can be in the morning, and we’ll review the model in your room to determine if it needs to be replaced.We also regret that you had trouble accessing the internet on your phone and that our team wasn’t able to resolve the issue. Reliable connectivity is something we aim to provide to all our guests, and we will review what went wrong in this case to improve our support.As for the incidental deposit, we understand your concern. Like many hotels in Canada and internationally, we authorize a temporary hold on a guest’s credit card to cover potential incidental charges (such as in-room purchases, room damage, or extended services). This is standard industry practice and not a charge—just a hold that is automatically released after checkout. Unfortunately, how quickly that amount is returned depends on the policies of the guest’s bank or credit card provider, which can sometimes take several business days.We are truly sorry to hear that your overall experience left you feeling disappointed. That’s never the impression we want to leave, and while we regret that we won’t have the opportunity to welcome you back, your feedback has been shared with the appropriate teams for review and follow-up.Wishing you better experiences in your future travels.
酒店回复: Dear Guest Thank you for sharing your feedback with us, and please accept our sincerest apologies for the inconvenience you experienced during your stay.We’re truly sorry that the jacuzzi in your suite was not properly cleaned upon arrival. That’s not the standard of cleanliness we strive to maintain, especially at the premium rate you paid. While our team did respond to your request and recleaned the tub, we regret that we did not take further steps to make things right, such as offering a gesture of goodwill.Regarding the fluctuating nightly rates, we understand how that can be confusing and frustrating. Our pricing is dynamic and can vary based on demand and availability, but we recognize that clearer communication around this would have helped set better expectations.We value your feedback deeply—it helps us improve and ensure future guests have a seamless experience. If you choose to stay with us again, we’d love the opportunity to provide the level of comfort and service you deserve.Warm Regards Front Desk Representative Best Western Premier Kamloops
酒店回复: Hello Jeanette,Thank you for sharing your feedback following your recent stay with us. We truly appreciate you taking the time to provide both positive and constructive comments, and I would like to offer my sincere apologies that your experience did not meet your expectations.While we are pleased to hear that you found the full kitchen a valuable feature, we regret that essential appliances such as the toaster and kettle were not readily available upon your arrival. Your observation will help us improve the readiness of our in-room amenities moving forward.We are especially sorry to hear that your rest was disturbed due to noise from the pool area, as well as other disruptions within the room such as the air conditioning unit and plumbing sounds. Please know that providing a peaceful and comfortable environment is of utmost importance to us, and we regret that we fell short in ensuring that for your stay.Your concerns have been shared with our maintenance and operations teams for immediate review and resolution. We are committed to identifying the root causes and taking the appropriate steps to ensure a better guest experience in the future.We sincerely hope you will consider giving us another opportunity to welcome you back, so we may provide the restful and enjoyable stay that you deserved from the start.Best Regards Best Western Premier Kamloops!
酒店回复: Dear Jhon,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the elevator outage and the interaction at departure. Your experience does not reflect the high standards we strive to maintain, and we understand how frustrating this must have been.We’re currently reviewing the situation with our team to ensure clearer communication in the future and to better assist our guests during unexpected disruptions. Your comments regarding the door incident have also been noted and will be addressed as part of our ongoing staff training efforts.We truly value your feedback, as it helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a much better experience.Warm regards,Best Western Premier Hotel Management
酒店回复: Thank you for choosing Best Western Premier! We're thrilled to hear that your last-minute stay turned into such a pleasant surprise. It's great to know that you enjoyed the spacious, well-equipped room and had the pool, slide, and fitness center all to yourselves—sounds like a relaxing experience! We're especially glad that our friendly and accommodating check-in made you feel welcome, and that dinner at Heaven restaurant was a highlight of your stay. Your recommendation and kind words about the value of money mean a lot to us. We hope to welcome you back again soon!
酒店回复: Hello Jungfu,Greetings from Best Western Premier!Thank you for bringing your recent experience to our attention. We truly appreciate your feedback, as it helps us identify areas where we can improve and ensure a better experience for all our guests.Please accept our sincere apologies for the confusion at check-in regarding your breakfast inclusion. We understand how frustrating it must have been to initially be informed that breakfast was not part of your reservation, despite having paid for it. We're glad to hear that another team member was able to promptly recognize and correct the mistake, but we regret the inconvenience and uncertainty this may have caused.We also apologize for the miscommunication regarding the location of your room. While our team strives to provide accurate and helpful information during check-in, it’s clear that we fell short in this instance. Your comments regarding the accuracy and consistency of information provided by our front desk staff have been noted and will be shared with our management team for further review and training purposes.Please know that we are committed to delivering a seamless and welcoming experience to every guest. Your feedback is invaluable, and we will take the necessary steps to ensure situations like this are avoided in the future.We hope to have the opportunity to welcome you back and restore your confidence in our service.
中规中矩的国外酒店,没有出彩的地方,也没什么很差的地方,跟其他酒店一样。
非常棒的地方。物超所值。干净整洁。
房间普通,价格最贵。管理混乱,电车忘记给我开闸,结果一晚都没充上。Wi-Fi每天换一个密码,电话从来没人接,要跑去前台去问密码。自己有餐厅却不包含早餐。自己付费吃了个早餐,服务员目无表情。一家印度人及亲戚之类的管理,总之就是什么都小气,就是收费大器。
是次我们一家四口选择了山景套房,因房间较大
但全间套房只有一道窗向山景
更可惜的是庄丽的山景竟被酒店泳池上盖阻碍
反而其他standard room没有此问题
向酒店职员反映无效
因为酒店职员说我们不是从酒店网站直接购买
要求我们同trip.com取消,才可以转房类型
说到这样,我们还是算吧啦
另外,酒店洗手间用品都不太完备
例如没有漱口杯、梳、牙刷、拖鞋、洗发护发露都未refill好,pump唔出😅
唔知道系咪大多数加拿大大酒店都系这样?
或者我们不可以用香港酒店standard相比呢?
空调不按恒温器设定,吹到床上直接吹。咖啡机简直是笑话,最多只能做出咖啡味的矿泉水。我住的第二天手机就无法上网,他们也没能解决这个问题。即使他们有我的信用卡,他们仍然坚持要我支付一大笔“杂费”押金,却没有说明具体是什么。这笔押金在退房时不会退还,大约需要一周时间才能退还,这简直就是个骗局。我真不敢相信加拿大竟然会允许这种事情发生。这里的价格至少是正常价格的两倍。我再也不会住这家酒店了。
我住了三天的按摩浴缸套房。我不得不请工作人员重新清洁按摩浴缸,因为我第一次进去的时候,浴缸顶部有一圈污垢。他们确实清洁了按摩浴缸,但没有给我的住宿打任何折扣。当时我每晚支付了280美元。这么高的价格,我理应享受基本的清洁服务。
我也不明白为什么每晚的价格都会波动。我预计整个住宿期间的价格都是标准的。
设施齐全的厨房是个加分项,虽然我们不得不要求提供烤面包机和水壶。缺点是房间在泳池上方,隔音不好。即使过了几个小时,我们也能听到孩子们的叫喊声。晚上10点以后,我们不得不打电话投诉噪音。房间里有很多奇怪的声音,包括一个非常响的空调,要么开着最大,要么关着,楼上的管道发出咕噜咕噜的声音和吱吱声。
早上电梯坏了,不得不从顶楼拖着行李下楼——工作人员知道,但大堂或任何楼层都没有张贴任何标识。我离开时,行李箱撞到了滑动门,门像设计的那样弹开了。她追着我穿过停车场,说我撞到了门。我告诉她我知道,她可以把门推回去。但她却说你撞到了门——于是我走回停车场,把门推回到锁上——完好如新!知道你在说什么,做好你的工作!!!品牌形象太差了。
我们临时预订了这家酒店一晚。我们感到非常惊喜。房间很宽敞,设施齐全。我们拥有自己的游泳池、滑梯和健身中心。办理入住手续非常友好且热情。最精彩的部分是在酒店内的天堂餐厅享用晚餐。强烈推荐。酒店和餐厅的性价比=非常好!
入住时,我被告知不含早餐。但我确实支付了包含的早餐服务费。后来另一位工作人员纠正了我,说是的,你们确实有早餐。我被告知稍后去取我的代金券。嗯?
我被告知我的房间在拐角处,但实际上它在楼层中间。显然,前台的工作人员训练有素。