酒店回复: Hello Ida,Thank you for sharing your feedback regarding your recent stay. We strive to provide our guests with a comfortable experience, and it's clear that we fell short in certain areas during your visit. Your comments about the maintenance issues and service inconsistencies have been noted and will be reviewed by the management team to enhance our offerings and ensure a better experience for future guests. We value your insights and appreciate you taking the time to share this information with us.
酒店回复: Hello Shawn,We apologize for the inconvenience you experienced during your stay. Please note that we will address your concerns with the appropriate departments to ensure a smoother experience for future guests. If you have any additional feedback, feel free to reach out to our management team directly.
酒店回复: Hello Dale,Thank you for sharing your feedback. We strive to provide accurate information regarding our amenities, and it's disappointing to hear that some features did not meet your expectations. We appreciate your comments about the staff's knowledge and will use this as an opportunity to improve our training. Your input is valuable as we work toward enhancing our guests' experiences in the future.
1.0分
家庭亲子
原文
翻译提供方：Google
不太好
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酒店回复: Hello Alex,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will ensure they are shared with the appropriate teams to enhance our services in the future. Thank you for taking the time to share your thoughts. Your insights help us strive for better experiences for all our guests.
2.0分
其他
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First Room #152: couldn't find TV remote control, turn tv on with button at bottom of FlatScreen but do nothing else; looked in all drawers & behind furniture. Call desk, no answer; walk all way across facility Register Person said 'will find another remote'. Remote1 not very user-friendly, then "Baymont SignIn screen' asks for password that was not provided. Back To Desk 2nd time-he comes can't seem to figure out, gets Remote2 more issues. RegisterPerson says "move you to Room162" after he tested TV. Room162: had to find Fridge Cord behind furniture to plug in - Trash & dirty on all cables/cords behind Cabinet!! Carpeting & hard-surface flooring very dirty-feet were black next morning & light colored socks were discolored & felt sticky. Facility entry doors were not locked-never had to use our Key Card coming inside, only use Card to enter both Rooms!! Notice posted at Reception Desk about work on Pool & Conference Room; many obvious spots thru out Facility that much updating needs to be done, but that is not a reason to neglect daily housekeeping -- kind of explains why the online Room Rate was lower than other area Lodgings. The bed was comfortable. This Facility definitely was not up to the standards we usually find at a Baymont location.
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酒店回复: Hello Marcia,Thank you for sharing your experience regarding your stay with us. We appreciate your feedback on the room issues and cleanliness, as it helps us understand areas for improvement. We're glad to hear you found the bed comfortable during your visit. Your comments regarding the maintenance and housekeeping will be forwarded to management for review. We strive to provide a better experience for all our guests in the future, and we hope you will consider us again on your next trip.
2.0分
其他
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Just an Inconvenience
Upon arrival, door keys that were given did not work. The front desk clerk was extremely nice and had maintenance assist immediately. The door had to be reprogrammed.
The phone in the room did not work, and maintenance did not fix it.
All of the lamps in the room were unplugged when we arrived.
The toilet was absolutely disgusting and had not been cleaned.
The remote to the tv was missing a battery
The staff was very nice tho
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酒店回复: Hello Treves,Thank you for your feedback. We're glad to hear that our staff provided you with friendly service, but we regret to learn about the inconveniences you faced during your stay. Your comments regarding the maintenance issues and room cleanliness have been shared with the appropriate team to ensure these areas are addressed. We appreciate your insights and hope you’ll consider staying with us again in the future.
这地方有股难闻的气味。
不推荐
这是你在******附近能找到的最便宜的酒店，而且一点也不差
我一共住了6天，住过两个不同的房间。以下是一些问题。
水槽漏水严重（漏到地板上）
熨衣板没有熨斗
电视没有遥控器
很脏
第一个房间没有电源插头（微波炉、电视等）。
没有广告宣传的早餐。咖啡不加糖。
第一次也是最后一次住在这里
物有所值，唯一好的地方就是房间比较安静，直到有人让他们的小孩在走廊里乱跑。而且我房间那边的制冰机坏了，所以我不得不走几分钟到另一边，来回走一趟才能拿到冰块。
早上6点没有早餐/咖啡，因为我必须在7点前到岗。
当你进入卧室区域时，会有一股非常难闻的气味，晚上有点吵。它实际上并不像一家酒店，我认为它更适合呆几个小时，仅此而已。不作为住宿
广告宣传的大多数功能都没用。工作人员根本不知道连通房或相邻房是什么。
不太好
First Room #152: couldn't find TV remote control, turn tv on with button at bottom of FlatScreen but do nothing else; looked in all drawers & behind furniture. Call desk, no answer; walk all way across facility Register Person said 'will find another remote'. Remote1 not very user-friendly, then "Baymont SignIn screen' asks for password that was not provided. Back To Desk 2nd time-he comes can't seem to figure out, gets Remote2 more issues. RegisterPerson says "move you to Room162" after he tested TV. Room162: had to find Fridge Cord behind furniture to plug in - Trash & dirty on all cables/cords behind Cabinet!! Carpeting & hard-surface flooring very dirty-feet were black next morning & light colored socks were discolored & felt sticky. Facility entry doors were not locked-never had to use our Key Card coming inside, only use Card to enter both Rooms!! Notice posted at Reception Desk about work on Pool & Conference Room; many obvious spots thru out Facility that much updating needs to be done, but that is not a reason to neglect daily housekeeping -- kind of explains why the online Room Rate was lower than other area Lodgings. The bed was comfortable. This Facility definitely was not up to the standards we usually find at a Baymont location.
Just an Inconvenience
Upon arrival, door keys that were given did not work. The front desk clerk was extremely nice and had maintenance assist immediately. The door had to be reprogrammed.
The phone in the room did not work, and maintenance did not fix it.
All of the lamps in the room were unplugged when we arrived.
The toilet was absolutely disgusting and had not been cleaned.
The remote to the tv was missing a battery
The staff was very nice tho