Staff were slightly rude, but the hotel stay was awesome. Very clean and neat environment. Easy check in.
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酒店回复: Hello Taylor,Thank you for your feedback about your recent stay. We're glad to hear you enjoyed the cleanliness and ease of check-in. Your comments regarding staff interactions have been noted and will be shared with management to ensure we maintain our commitment to exceptional service. We appreciate your insights and hope to welcome you back in the future for an even better experience.
1.0分
其他
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The furnishing in the room was old and dirty, the bed clothes were wrinkled, the toilet tank cover didn't match the toilet tank. There were people hanging out in the parking area that made me feel unsafe.
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酒店回复: Hello Bobbie,Thank you for sharing your feedback about your recent stay. We take all comments seriously as they help us improve our services and guest experience. Your concerns regarding the room condition and safety are noted and will be communicated with the appropriate departments for their review. We appreciate your input, as it helps us in our ongoing efforts to provide a better environment for all our guests. Thank you once again for your observations; they are invaluable to us.
2.0分
其他
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Terrible hotel! We opened the refrigerator in the first room we were assigned and there was a live cockroach in it. That same room had multiple burn hole so in the comforter. We got a new room that was closer to the front desk. In addition rj the first room being a dump, it was isolated in the back of the building. I was with my husband and still felt uncomfortable. The new room was barely better. The smoke detector was ripped from the wall. There were three lamps in the room and only one worked. I could not get my charger plug to stay in the wall outlet by the bed. Had to plug it in across the room. No coffee. No tea. The towels were terrible. It would have been a one star except the bed was ok and sheets were clean. The place was so beat up and neglected. I do not recommend it. See photos from the “good” room.
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酒店回复: Hello Susan,Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. Our goal is to provide a comfortable stay for all of our guests, and your comments about the room conditions are important for us to understand. We will ensure this feedback is shared with the appropriate team members for review. Thank you for acknowledging the cleanliness of the sheets and the comfort of the bed; we strive to maintain certain standards in every aspect. Your input is invaluable in our efforts to improve.
1.0分
商务出差
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It's a lie,most of the photos of the hotel is fake
Everything they offer is not what it was supposed to be. The pool was closed and the whole area was dirty and messy. The room had stains on the walls and doors, everything was untidy. The cleaning was done, but the structural damage overshadowed everything.
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酒店回复: Hello Carlos Alberto,Thank you for your feedback regarding your recent stay. We take all guest comments seriously as they help us improve our services. While we are glad you noticed the cleaning efforts, we understand that the condition of the facilities impacted your overall experience. Your observations about the pool and room cleanliness will be shared with the appropriate team to ensure we continue to enhance our offerings in the future. We appreciate you taking the time to provide your insights.
我对这家酒店非常失望，房间只打扫了一半，电视只能收看两个频道，昨晚和今天早上都没人来修。地板看起来很脏，水槽堵住了，对我来说简直糟糕透顶。
作为过夜的临时落脚点还不错。
设施老旧，房间也很脏。我肯定不会再去了。
住在这里还行吧。
淋浴间堵住了。
房间很糟糕，有股********的难闻气味，浴室没有灯，床很糟糕，我真的不推荐它，体验很糟糕。
Staff were slightly rude, but the hotel stay was awesome. Very clean and neat environment. Easy check in.
The furnishing in the room was old and dirty, the bed clothes were wrinkled, the toilet tank cover didn't match the toilet tank. There were people hanging out in the parking area that made me feel unsafe.
Terrible hotel! We opened the refrigerator in the first room we were assigned and there was a live cockroach in it. That same room had multiple burn hole so in the comforter. We got a new room that was closer to the front desk. In addition rj the first room being a dump, it was isolated in the back of the building. I was with my husband and still felt uncomfortable. The new room was barely better. The smoke detector was ripped from the wall. There were three lamps in the room and only one worked. I could not get my charger plug to stay in the wall outlet by the bed. Had to plug it in across the room. No coffee. No tea. The towels were terrible. It would have been a one star except the bed was ok and sheets were clean. The place was so beat up and neglected. I do not recommend it. See photos from the “good” room.
It's a lie,most of the photos of the hotel is fake
Everything they offer is not what it was supposed to be. The pool was closed and the whole area was dirty and messy. The room had stains on the walls and doors, everything was untidy. The cleaning was done, but the structural damage overshadowed everything.