酒店回复: Thank you for sharing your experience with us. I am very sorry to hear about the issues you encountered with the A/C and coffee pods. Your comfort means a great deal to us, and we will review both items with our engineering and housekeeping teams to ensure they are improved. I am glad to hear your room was clean and that our team and coffee shop made a positive impression. We appreciate your honest feedback and hope you will give us another opportunity to provide a more restful stay.Warm regardsBeckGeneral Manager, Gravity Haus Winter Park
酒店回复: Thank you for staying with us, Cole, and thank you for taking the time to review your stay. Your feedback helps us improve the guest experience. We are extremely disappointed with the state of your room and the service you received. This is not the standard we hold ourselves to. We have since swapped laundry services and are working to refurnish the rooms. We hope for the chance to host your during your next trip to Winter Park.
5.0分
其他
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翻译提供方：Google
格伦
5.0分
家庭亲子
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Loved the modern styling of the hotel, the outdoor hot tubs were very clean and nice. Gym is huge and basically a fully functioning crossfit gym.
For a weekend stay to snowboard at Winter Park, Gravity Haus is an awesome spot. We'll definitely be staying again.
4.0分
其他
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Overall it was a great experience. The people who work there are very friendly and helpful. They also have the best coffee. The downside was our room had a stained towel so we requested a new one and that one was stained too so we had to ask for third one. Also our room was on the first floor so we heard every time someone would flush the toilet or use the water above us as it flowed down the pipes. Still a great place overall with great amenitiies.
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酒店回复: Thank you for sharing your experience. I am so glad to hear that our team made you feel welcome and that you enjoyed our coffee and amenities. I truly appreciate your patience regarding the towels and the noise from the plumbing above. We will address both issues immediately to ensure future stays are more comfortable. Your kind words mean a lot, and we look forward to welcoming you back for an even better visit next time.Warm regardsBeckGeneral Manager, Gravity Haus Winter Park
5.0分
其他
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It's just a charming place in a stunning area. Being a bit of a flatlander myself, having the majestic mountains just outside was awe-inspiring. The staff was uniformly helpful and fun. Especially enjoyed having a couple of tacos and a good cerveza at the bar and talking with both the staff and the guests. It's so nice there that I think everyone lightens up and forgets their troubles for a while.
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酒店回复: Thank you so much for your wonderful review, Scott! We’re thrilled you enjoyed the stunning mountain views, our team, and those relaxing moments. It was a pleasure having you with us, and we hope to welcome you back again soon!-The Gravity Haus Team
5.0分
其他
This is our second time staying here, will not hesitate to book again. Hopefully sooner rather than later!
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酒店回复: Thank you for your wonderful feedback. We are so happy to hear this was your second stay with us and that you plan to return again soon. It means a lot to know Gravity Haus Winter Park feels like your mountain home.Warm regardsBeckGeneral Manager, Gravity Haus Winter Park
1.0分
其他
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Very dirty. Cheese on the floor. Dirt on the floor. Shower was moldy and dirty. Foul odor was covered with perfume scent. Restaurant closed. No breakfast as advertised.
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酒店回复: Thank you for sharing your feedback. I am truly sorry for the condition of your room and the disappointment you experienced. This does not reflect the standards we hold ourselves to at Gravity Haus Winter Park. Your comments have been shared with our housekeeping and maintenance teams for immediate review and correction. I also apologize for the confusion regarding our restaurant and breakfast service. Warm regardsBeckGeneral Manager, Gravity Haus Winter Park
5.0分
其他
Loved the intentional room design and comforter. Really good coffee bar and welcoming staff. You want to stay here!
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酒店回复: Thank you for the wonderful review. We are so happy you loved the thoughtful room design, cozy comforter, and our coffee bar. It means a lot to hear that our team made you feel welcome and that you would recommend staying with us. We look forward to your next visit to Gravity Haus Winter Park.Warm regardsBeckGeneral Manager, Gravity Haus Winter Park
一开始有点难找，但打电话后我们很顺利地找到了位置。房间非常适合我们一家人入住，甚至还配备了加湿器和浴袍这些贴心的小物件。我们住得很开心，下次还会选择这里。
空调噪音大，而且反应迟钝。总是“开着”又“关着”，很难入睡。
咖啡包效果不好——要么太淡，要么如果按照建议的时间冲泡，喝起来太凉。
房间很干净，员工热情好客，乐于助人。
不过，我们很喜欢这家小咖啡馆。
我住的酒店里到处都是脏兮兮的物品和床单，还有好几条脏兮兮的地巾和浴巾。我不得不多次去找服务员换新的。
格伦
Loved the modern styling of the hotel, the outdoor hot tubs were very clean and nice. Gym is huge and basically a fully functioning crossfit gym.
For a weekend stay to snowboard at Winter Park, Gravity Haus is an awesome spot. We'll definitely be staying again.
Overall it was a great experience. The people who work there are very friendly and helpful. They also have the best coffee. The downside was our room had a stained towel so we requested a new one and that one was stained too so we had to ask for third one. Also our room was on the first floor so we heard every time someone would flush the toilet or use the water above us as it flowed down the pipes. Still a great place overall with great amenitiies.
It's just a charming place in a stunning area. Being a bit of a flatlander myself, having the majestic mountains just outside was awe-inspiring. The staff was uniformly helpful and fun. Especially enjoyed having a couple of tacos and a good cerveza at the bar and talking with both the staff and the guests. It's so nice there that I think everyone lightens up and forgets their troubles for a while.
This is our second time staying here, will not hesitate to book again. Hopefully sooner rather than later!
Very dirty. Cheese on the floor. Dirt on the floor. Shower was moldy and dirty. Foul odor was covered with perfume scent. Restaurant closed. No breakfast as advertised.
Loved the intentional room design and comforter. Really good coffee bar and welcoming staff. You want to stay here!