The Sure Stay Plus was a great overnight hotel for staying in the area to pick up my college student the next day. It was clean, quick check-in and out. Coffee and tea available in lobby. The free breakfast was nice. Room was very clean. Located right over the Mid Hudson bridge. I only gave 4 stars bc the location there’s nothing to walk to it’s on a busy highway.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
其他
Everything was good. The only problem was the upstairs person was very heavy. Footed kept me awake the first night other than that always fine.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team. Glad to see a loud neighbor did not completely ruin your stay. Next Ime, please contact the our desk to help quiet the commotion. We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
其他
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Satisfactory, nothing great
Good breakfast, nothing special but fine. No coffee pot in room and lobby coffee was empty in the afternoon. Perfectly fine for one night stay.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
其他
Huge, clean room at an excellent price. No elevator, though…had to carry a huge/heavy suitcase up a flight of stairs.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.Not having an elevator is an issue. Unfortunately there is nothing we can do about We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
其他
Everything is great, but I would expect the breakfast with more variety and healthier choices for the price we paid per night.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team. We have been working on improving our breakfast offerings. We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
家庭亲子
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The staff was very accommodating, nice and professional. The hotel was CLEAN. The breakfast was fresh, hot and plentiful along with the area being very clean!! This is my second time to stay there and I would do it again!
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
2.0分
情侣出游
The room smells like smoke, one of the pillow have like blood stains. The garbage I the breakfast area was overflowing
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酒店回复: Dear Valued Guest I am the new General Manager at [the property. I want to sincerely apologize for the unacceptable conditions you encountered during your recent stay.A guest room should never smell of smoke or have stained bedding, and I regret that you had to experience that. Additionally, the overflowing garbage in the breakfast area is simply not acceptable. These lapses fall well below the standards we are committed to providing.I am personally addressing these issues with our housekeeping and breakfast staff to ensure that cleanliness and presentation are consistently maintained throughout the property. Your feedback is invaluable in helping me prioritize these immediate improvements.I truly regret that your stay was impacted by these shortcomings. I hope you will consider giving us another chance to show you a much higher standard of service and comfort on a future visit.Sincerely,The GM
5.0分
其他
Staff was incredible!!!!!! Thank you so much, I drove up from VA and had an issue with payment but the crew was so helpful!!!! The best ever!!!!!
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
其他
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Housekeeping. Should be a trusted asset to the company. During our stay they were down the hall cleaning. And talking about there finds and what they kept. Glad they didnt come to clean while we were there for our 3 night stay.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
2.0分
其他
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You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. I sincerely apologize for the noise disturbances you encountered during your stay. We understand how important a restful night’s sleep is, and I’m sorry this impacted your visit.Please know that we are addressing this matter by reminding guests and staff to keep hallways quiet during evening hours. We’re also reviewing ways to improve soundproofing on our second floor to ensure a more comfortable environment for all our guests.We truly appreciate your feedback, as it helps us continue improving our property and guest experience. I hope you will consider staying with us again so we may provide the comfortable and relaxing visit you deserve.Warm regards,SureStay General Manager
The Sure Stay Plus was a great overnight hotel for staying in the area to pick up my college student the next day. It was clean, quick check-in and out. Coffee and tea available in lobby. The free breakfast was nice. Room was very clean. Located right over the Mid Hudson bridge. I only gave 4 stars bc the location there’s nothing to walk to it’s on a busy highway.
Everything was good. The only problem was the upstairs person was very heavy. Footed kept me awake the first night other than that always fine.
Satisfactory, nothing great
Good breakfast, nothing special but fine. No coffee pot in room and lobby coffee was empty in the afternoon. Perfectly fine for one night stay.
Huge, clean room at an excellent price. No elevator, though…had to carry a huge/heavy suitcase up a flight of stairs.
Everything is great, but I would expect the breakfast with more variety and healthier choices for the price we paid per night.
The staff was very accommodating, nice and professional. The hotel was CLEAN. The breakfast was fresh, hot and plentiful along with the area being very clean!! This is my second time to stay there and I would do it again!
The room smells like smoke, one of the pillow have like blood stains. The garbage I the breakfast area was overflowing
Staff was incredible!!!!!! Thank you so much, I drove up from VA and had an issue with payment but the crew was so helpful!!!! The best ever!!!!!
Housekeeping. Should be a trusted asset to the company. During our stay they were down the hall cleaning. And talking about there finds and what they kept. Glad they didnt come to clean while we were there for our 3 night stay.
You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In