We absolutely loved our stay. We felt very welcomed from day one. It was a holiday week and we know everyone wants to be home with there families but even so everyone was so kind and helpful. Great staff!!! We also loved our room, it was clean and spacious. The parking was easy and we felt safe even late at night.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
情侣出游
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Lovely young woman who checked us in was so genuinely sweet, with the brightest smile every time we saw her.
Room was clean, spacious, brightly lit. Bed, tho, a bit squishy, and it would have been nice for housekeeping to freshen the room over our 3-night stay, instead of merely emptying the trash bins.
Breakfast was quite adequate, better than many, with scrambled "eggs," sausage and, one morning, a kind of ham, along with cereals, oatmeal, Eng. muffins & wheat bread for toast, yogurt. The waffle iron was out, too, on Sat. a.m. -- so popular prepare yourself for a wait.
One pleasant surprise: complimentary bottled water, available at the desk.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
其他
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Staff was very pleasant the place was clean and well kept. My one complaint was the bed. The mattress was horrible. I truly did not think they made mattresses that uncomfortable anymore.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
3.0分
家庭亲子
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The staff was friendly and the breakfast in the morning was decent. The lobby and hallways were clean and it was quiet but the room could use some work. There was peeling paint on the wall and some of the pillow cases were stained. Also there was a bag of half eaten chips on the window sill behind the curtain from previous guests and the tv stand was dusty and sticky like something had been spilled down the front of it at some point and never properly cleaned. Also the wifi was out from the time we got there until we left. Have definitely stayed in much nicer places for comparable pricing.
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酒店回复: Thank you for taking the time to share your feedback and for choosing to stay with us multiple times over the past month. Your continued business is truly appreciated.I am glad to hear that you found our staff friendly, enjoyed the breakfast, and noticed the cleanliness of the common areas and the quiet atmosphere. However, I am very sorry that the condition and cleanliness of your room did not meet expectations.The peeling paint, stained pillowcases, leftover chips on the window sill, and the dusty/sticky TV stand are not acceptable and do not reflect our standards. These issues have been addressed directly with our housekeeping and maintenance teams to ensure the room is corrected and to prevent similar oversights in the future.Regarding the Wi-Fi outage, I apologize for the inconvenience this caused during your stay. There was an interruption with our internet service provider during that time, and we understand how frustrating that can be.I would also like to note that I, as the Manager, was on property every day throughout your stay. If these issues had been reported while you were here, they would have received my immediate attention, especially given your history of staying with us.Thank you again for your feedback. We hope to continue earning your business and provide you with the consistently positive experience you’ve had during your previous visits.
5.0分
其他
Yes the room was great. Staff was friendly as well. The. Breakfast they served was good and was well kept.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
情侣出游
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Very clean and modern hotel for the price. Safe area, very comfortable beds, large rooms. Stayed here before and forgot, when we pulled up we were excited. We remembered how great it was! Definitely would stay again. Not far from New Paltz so a great choice if closer hotels are booked. Worth the extra 7 min drive.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
4.0分
其他
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First room we got smelled like cigarette, but we asked and they gave us another room right away.
Room was clean, staff friendly, breakfast is fine, we had eggs and bacon, toast, etc.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regards
5.0分
情侣出游
Clean room, attentive, staff, nice continental breakfast, including waffles, sausage and eggs, cereal, bread, etc. well done! Thank you!
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
家庭亲子
Property Clean, parking area well lit, room was clean, staffing pleasant- great place for family, will return.
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
5.0分
其他
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Rooms are spacious and very clean. Comfortable beds with lots of pillows! Quiet inside. Huge modern bathroom with nice amenities. Coffee available early in the morning for early birds like us. Enjoyed staying here very much!
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酒店回复: Dear Valued Guest, Thank you so much for sharing such a kind review of your stay with us. We’re thrilled to hear that you had a great experience, and your feedback means a lot to the team.We truly appreciate your support and look forward to welcoming you back soon.Warm regardsSureStay HighlandGeneral Manager
We absolutely loved our stay. We felt very welcomed from day one. It was a holiday week and we know everyone wants to be home with there families but even so everyone was so kind and helpful. Great staff!!! We also loved our room, it was clean and spacious. The parking was easy and we felt safe even late at night.
Lovely young woman who checked us in was so genuinely sweet, with the brightest smile every time we saw her.
Room was clean, spacious, brightly lit. Bed, tho, a bit squishy, and it would have been nice for housekeeping to freshen the room over our 3-night stay, instead of merely emptying the trash bins.
Breakfast was quite adequate, better than many, with scrambled "eggs," sausage and, one morning, a kind of ham, along with cereals, oatmeal, Eng. muffins & wheat bread for toast, yogurt. The waffle iron was out, too, on Sat. a.m. -- so popular prepare yourself for a wait.
One pleasant surprise: complimentary bottled water, available at the desk.
Staff was very pleasant the place was clean and well kept. My one complaint was the bed. The mattress was horrible. I truly did not think they made mattresses that uncomfortable anymore.
The staff was friendly and the breakfast in the morning was decent. The lobby and hallways were clean and it was quiet but the room could use some work. There was peeling paint on the wall and some of the pillow cases were stained. Also there was a bag of half eaten chips on the window sill behind the curtain from previous guests and the tv stand was dusty and sticky like something had been spilled down the front of it at some point and never properly cleaned. Also the wifi was out from the time we got there until we left. Have definitely stayed in much nicer places for comparable pricing.
Yes the room was great. Staff was friendly as well. The. Breakfast they served was good and was well kept.
Very clean and modern hotel for the price. Safe area, very comfortable beds, large rooms. Stayed here before and forgot, when we pulled up we were excited. We remembered how great it was! Definitely would stay again. Not far from New Paltz so a great choice if closer hotels are booked. Worth the extra 7 min drive.
First room we got smelled like cigarette, but we asked and they gave us another room right away.
Room was clean, staff friendly, breakfast is fine, we had eggs and bacon, toast, etc.
Clean room, attentive, staff, nice continental breakfast, including waffles, sausage and eggs, cereal, bread, etc. well done! Thank you!
Property Clean, parking area well lit, room was clean, staffing pleasant- great place for family, will return.
Rooms are spacious and very clean. Comfortable beds with lots of pillows! Quiet inside. Huge modern bathroom with nice amenities. Coffee available early in the morning for early birds like us. Enjoyed staying here very much!