酒店回复: Gracias por su reconocimiento y por valorar mis comentarios sobre mi reciente estadía en Comfort Suites West Monroe. Agradezco los esfuerzos realizados para mejorar las experiencias de los huéspedes y espero volver a visitarlos pronto.
4.0分
家庭亲子
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Very helpful employees. Room was clean. Walls are thin and very loud guests nearby were heard talking , laughing, whooping ALL night long - made for very poor sleep. The hotel really can’t control this but very annoying
5.0分
其他
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Everything was great. However, breakfast pastries were tough and probably been there at least a week. Pastries were not fresh at all. It was recommended at the front desk to be sure to microwave the biscuits for at least 30 seconds, but even then, they were tough and rubbery. Sausage links were freezer burned. Breakfast was horrid, but everything else was a great experience. Staff and room were great. Breakfast was horrible.
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酒店回复: Thank you for sharing your detailed feedback about your recent stay at Comfort Suites West Monroe; we're glad to hear that you enjoyed the staff and room, but we sincerely apologize for the breakfast experience, especially the quality of the pastries and sausage links. Your comments are invaluable in helping us improve, and we will address these issues with our culinary team to ensure fresher, more satisfying options for our guests. We look forward to welcoming you back soon and providing an even better experience.
1.0分
家庭亲子
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Switched rooms 2 times. First room had AC issues, 2nd room had blood stains on the comforter, the 3rd room had minor stains on the comforter, the hotel staff brought a new comforter as a replacement. The walls and ceiling seemed paper thin. You could hear every footstep in the hallway and the room above, doors opening and closing were super loud and the entire place was noisy all night long making it very difficult to sleep. The pool was indoors but not heated so it was cold and not conducive for swimming, Finally the beds were super firm and uncomfortable.
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酒店回复: Thank you for sharing your detailed feedback regarding your recent stay at Comfort Suites West Monroe. We sincerely apologize for the inconveniences you experienced, from the AC issues and bedding concerns to the noise levels and pool conditions. Your comments are valuable and help us identify areas for improvement, such as room cleanliness, soundproofing, and amenities. We appreciate your loyalty as a Choice Privileges member and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future
5.0分
其他
everything was great except the heater was noisy and difficult to regulate
3.0分
家庭亲子
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First impression was marred by an old car covered in a tarp in the parking lot. It was there all 3 days we were there and staff confirmed it did not belong to an employee. Just not a good look.
Also we thought we just needed to really pull our door hard to close although we should not have to. Turns out the plate on the door jamb was missing. I reported to the front desk.
Room was very nice but hotel obviously was not booked up and we were put in a room at the end of the hall by the semi truck parking at the travel plaza next door.
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酒店回复: Thank you for sharing your detailed feedback about your recent stay at Comfort Suites West Monroe. We sincerely apologize for the parking lot car and the door issue, which do not meet our standards of quality and cleanliness. Your comments about the room location and overall experience are very valuable, and we will address these concerns with our team to improve our guest experience. We appreciate your loyalty as a Choice Privileges member and hope to have the opportunity to provide you with a more enjoyable stay in the future.
5.0分
其他
Excellent stay. Reasonably priced, friendly staff, quiet and confortable room. Will stay here again!
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酒店回复: Thank you for sharing your positive feedback about your recent stay at Comfort Suites West Monroe. We're delighted to hear that you enjoyed our reasonably priced rates, friendly staff, quiet and comfortable rooms, and that you plan to stay with us again. Your comments motivate us to maintain and improve our services to ensure every guest has an excellent experience. We look forward to welcoming you back soon!
4.0分
其他
Great stay!
Everything was on point. We've stayed here 3 different times and have enjoyed it every single time.
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酒店回复: Thank you for sharing your positive feedback and for being a loyal Choice Privileges member. We're delighted to hear that you’ve consistently enjoyed your stays at Comfort Suites West Monroe near Ike Hamilton Expo Center and appreciate your kind words about our service. Your comments motivate us to maintain and enhance our quality, ensuring every visit is as enjoyable as your previous ones. We look forward to welcoming you back soon for another great experience!
5.0分
家庭亲子
The hotel was great. Friendly staff, clean room and hotel property. Nice pool and gym. Would stay here again.
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酒店回复: Thank you for your kind feedback and for being a valued Choice Privileges member. We're thrilled to hear that you enjoyed your stay at Comfort Suites West Monroe, including our friendly staff, clean rooms, and amenities like the pool and gym. Your comments motivate us to keep improving and providing the best experience possible. We look forward to welcoming you back soon!
5.0分
家庭亲子
Staff was very friendly. Room was very spacious and really clean! We enjoyed our stay!
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酒店回复: Thank you for sharing your positive experience at Comfort Suites West Monroe. We're delighted that you found our staff friendly, your room spacious and clean, and that you enjoyed your stay. As a valued Choice Privileges member, your feedback is crucial in helping us maintain and improve our services. We look forward to welcoming you back soon for another enjoyable visit!
网速非常好。
Very helpful employees. Room was clean. Walls are thin and very loud guests nearby were heard talking , laughing, whooping ALL night long - made for very poor sleep. The hotel really can’t control this but very annoying
Everything was great. However, breakfast pastries were tough and probably been there at least a week. Pastries were not fresh at all. It was recommended at the front desk to be sure to microwave the biscuits for at least 30 seconds, but even then, they were tough and rubbery. Sausage links were freezer burned. Breakfast was horrid, but everything else was a great experience. Staff and room were great. Breakfast was horrible.
Switched rooms 2 times. First room had AC issues, 2nd room had blood stains on the comforter, the 3rd room had minor stains on the comforter, the hotel staff brought a new comforter as a replacement. The walls and ceiling seemed paper thin. You could hear every footstep in the hallway and the room above, doors opening and closing were super loud and the entire place was noisy all night long making it very difficult to sleep. The pool was indoors but not heated so it was cold and not conducive for swimming, Finally the beds were super firm and uncomfortable.
everything was great except the heater was noisy and difficult to regulate
First impression was marred by an old car covered in a tarp in the parking lot. It was there all 3 days we were there and staff confirmed it did not belong to an employee. Just not a good look.
Also we thought we just needed to really pull our door hard to close although we should not have to. Turns out the plate on the door jamb was missing. I reported to the front desk.
Room was very nice but hotel obviously was not booked up and we were put in a room at the end of the hall by the semi truck parking at the travel plaza next door.
Excellent stay. Reasonably priced, friendly staff, quiet and confortable room. Will stay here again!
Great stay!
Everything was on point. We've stayed here 3 different times and have enjoyed it every single time.
The hotel was great. Friendly staff, clean room and hotel property. Nice pool and gym. Would stay here again.
Staff was very friendly. Room was very spacious and really clean! We enjoyed our stay!