酒店回复: Dear, Micael.We're sorry that we couldn't extend your late checkout beyond the initial 30-minutes. It is an arduous task for housekeeping to complete their rounds, one room at a time, to ensure incoming guests can arrive by our published check-in time.We do our best to accommodate guests wishing to check-in early and check out late; but, as in your case, we could not fully meet your request.With regard to shortcomings with housekeeping, this is the first we're hearing about these issues. We staff our hotel 24-hours a day to handle any impedance to guest comfort and rest. A quick call to our front desk will allow us to demonstrate our commitment to your satisfaction.We are saddened to learn we won't be adding your name to our ever-growing cache of satisfied and returning guests. We do wish you safe and satisfying travels wherever you may go in the future.
酒店回复: Greetings, Alma. We’re truly sorry to hear about your experience and regret not meeting your expectations.When a guest books and pays with an online entity, we are financially removed from the transaction. As such, we cannot change or cancel that reservation. In short, you paid them, and then they pay us after you've completed your reservation.We value your patronage and would love the opportunity to have you back on a future visit.
1.0分
商务出差
原文
翻译提供方：Google
电视坏了。我们得自己安装，而且他们解释得不太清楚。
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酒店回复: Hi, Karen.We staff our hotel 24- hours a day so we can respond to any issues that would impede the comfort of our guests.We're sorry to learn about your issue now and hope you'd give us a call next time so we can demonstrate our commitment to your satisfaction.
酒店回复: Hi, Connie.We sorry we're just now hearing about this issue. We staff our hotel 24-hours a day to handle anything that may be an impediment to your comfort. A quick call to our front desk will allow us to demonstrate our commitment to your satisfaction.We've notified housekeeping about the issues you raised to ensure they will not be an issue in the future.We wish you safe travels wherever you may go, both now and int the future.
1.0分
其他
原文
翻译提供方：Google
浴缸、水槽、马桶至少三周未清洁
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酒店回复: Greetings, Abhishek.You may have written a review for the wrong hotel. Many of our travelers keep notes on the hotels they stay during their trip and send back reviews when they return home.The room you stayed was rented two days before your arrival, and we can assure you, this room had been serviced beforehand.We keep a log whenever guests call for assistance or complaint. Inasmuch as we are just now hearing about the issues your raised from your visit on August 11, perhaps you've conflated this review for a hotel different than ours?We hope you'll revise your rating to reflect the standard of comfort and care we provided, and thank you in advance.
5.0分
家庭亲子
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Rooms were great and the staff was super friendly. I had a few key card issues but the walk was super minimal and they were always willing to help and make it right. Good food options nearby and the town felt like a safe and quiet place to stay. I would come back again.
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酒店回复: Thanks for your feedback, Payton. We’re always glad to learn that our team made the difference for you. We’re so glad you enjoyed your stay and would love to welcome you back next time you’re passing through our part of Northern California. Peace be yours till then.
5.0分
其他
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It’s very rare that I don’t find something wrong with the place I’m staying. This was one of those times. Even so, I will say that it would’ve been nice if the front desk would’ve told me that breakfast ends at 9 AM. I liked my room so much that I decided to sleep in. When I showed up for breakfast a few minutes after nine, I was out of luck.
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酒店回复: Thanks for your feedback, Kenneth. We’re sorry you missed our breakfast service, but glad to learn you still enjoyed your stay. We’d love to welcome you back next time you’re passing through our part of Northern California!
5.0分
商务出差
Room was clean. Only issue was refrigerator had not been cleaned and had stuff left in it from previous guest.
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酒店回复: Thanks for taking a moment to send back a review, Sandy. We're sorry for the housekeeping misstep. Egg on our face, but we're fixing that now. We’re glad you stayed with us and hope the road brings you back this way again sometime soon.
1.0分
其他
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Did not stay at Comfort Suits they do not allow pets. Had to go to the Best western down the street. Told me needed to contact ******* about my cancellation. Did not have reception last night.
5.0分
其他
Location could not have been better. Brewery, pizza, and pinball arcade very close.
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酒店回复: Thanks for your feedback, James. We’re glad to learn that a you enjoyed your stay. We’d love to welcome you back next time you’re passing through our part of Northern California, so peace be yours until next time.
我以前住过这里，没遇到任何问题。帮我办理入住的那位女士人很好，也很热情，帮我安排了一间顶楼的房间。早上值班的小伙子不应该接待客人。他态度恶劣，粗鲁无礼。我要求延迟退房，因为那天早上我要参加跑步比赛，想先洗个澡再开车回家。他们给了我整整30分钟的延迟退房时间，因为他们“已经给过一次延迟退房了”。这真是说不通，为什么再延迟一次退房会让客房服务这么落后。所有房间能一次性打扫干净吗？不可能！在苏珊维尔，周日真的有那么多房间住人吗？真的吗？也许客房服务应该多花点时间打扫房间。浴室门很脏。我用了几张自己带的高乐氏（Clorox）湿巾，擦了擦门和灯开关，脏得令人作呕。而且，浴室门背后还挂着一条脏毛巾和一条浴巾。我再也不会住这家酒店了！！
由于紧急情况，我没能入住，但此事由管理层处理，他们无法退款或取消，因为这会取消我的保护计划，除了提供良好的客户服务外，没有其他选择
电视坏了。我们得自己安装，而且他们解释得不太清楚。
房间和走廊里弥漫着霉味。地毯很旧，马桶里积满了黑色霉菌产生的灰水。可惜附近没有更好的酒店供自驾游的旅客选择。
浴缸、水槽、马桶至少三周未清洁
Rooms were great and the staff was super friendly. I had a few key card issues but the walk was super minimal and they were always willing to help and make it right. Good food options nearby and the town felt like a safe and quiet place to stay. I would come back again.
It’s very rare that I don’t find something wrong with the place I’m staying. This was one of those times. Even so, I will say that it would’ve been nice if the front desk would’ve told me that breakfast ends at 9 AM. I liked my room so much that I decided to sleep in. When I showed up for breakfast a few minutes after nine, I was out of luck.
Room was clean. Only issue was refrigerator had not been cleaned and had stuff left in it from previous guest.
Did not stay at Comfort Suits they do not allow pets. Had to go to the Best western down the street. Told me needed to contact ******* about my cancellation. Did not have reception last night.
Location could not have been better. Brewery, pizza, and pinball arcade very close.