酒店回复: Dear Guest, Om Swastyastu! Thank you so much for taking the time to share your experience. It’s wonderful to hear that you appreciated our location deep in the rainforest. Being surrounded by such untouched nature is truly special, and the stunning view of Bali’s seven sacred mountains makes it even more memorable. The environment, the unique elevator, and the distinctive balés truly allow guests to connect deeply with nature and find tranquility. We also offer a shuttle service to Ubud for your convenience, making it easier to explore the vibrant city and surrounding areas if you wish — helping to balance serenity with adventure. Our inclusive breakfast and dinner are part of our effort to offer excellent value in this peaceful setting, and your kind words about the quality and experience really motivate us. We sincerely look forward to welcoming you back soon for more tranquil, enriching moments in this truly extraordinary place. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
酒店回复: Dear Guest, Om Swastyastu, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us understand where we can improve. It was a pleasure to meet you upon your departure, and I am truly sorry to learn that we missed the opportunity to address your concerns during your stay. If I had known about these issues earlier, I would have loved the chance to rectify them and ensure a more enjoyable experience for you. We are genuinely sorry to hear that your experience did not meet your expectations. We recognize that you were looking for a higher level of service and comfort during your stay. Cleanliness is a top priority for us, and being located in the jungle with our open concept does come with a unique and distinctive method of cleaning. We are always working to enhance hygiene standards and appreciate your feedback as we strive for continuous improvement. Regarding the dining options, we are proud to share that our food and beverages are sourced 80% from local farmers, supporting community development. We offer a variety of plant-based and protein options to cater to diverse preferences, and we continually aim to introduce these choices in our menu. Thank you for bringing to our attention the areas where we can enhance your culinary experience. We also appreciate your comments about the tissue issue and your feedback regarding the wine service. Your concerns regarding the wine will certainly be used as an opportunity for improvement moving forward. It is heartening to know that you appreciated the beauty of our natural surroundings. However, we understand that the elements can be intense and that comfort is key to a relaxing stay. Your comments about the soaked blankets and spa clothes are duly noted, as we aim to provide a more comfortable experience in all aspects of our service. Thank you for sharing your feelings, and we hope you might consider giving us another opportunity in the future to provide you with an experience that meets your expectations. Your insights are invaluable as we continue to improve. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
4.2分
Bale雨林泳池房
情侣出游
房间很大很开阔,在森林里。 但是蚊虫非常多,经常被蚊虫叮咬。
因为来的时间是雨季且没有门窗晚上会听到很大声的雨声还有昆虫的声音。
不适合喜欢睡懒觉的人因为纱帘透光且天一亮就会有很多鸟的声音。
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酒店回复: Dear Guest, Om Swastyastu, Thank you for sharing your candid feedback about your recent stay with us. We genuinely appreciate your insights, as they help us improve the experience for our guests. We're glad you enjoyed the spacious and open design of the room nestled in our beautiful forest. However, I’m truly sorry to hear about the challenges you faced with mosquitoes and the noise during the rainy season. While our no walls, no doors concept is designed to immerse guests in nature, we understand that it can come with some inconveniences, especially for those who prefer a tranquil sleeping environment. We are committed to enhancing our guests’ comfort, and your comments will certainly inform our ongoing efforts to improve experiences in such natural settings. Thank you again for your valuable feedback. We hope you might consider staying with us again in the future, giving us the opportunity to provide you with a more enjoyable experience. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
酒店回复: Dear Guest, Om Swastyastu, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty, as it helps us improve our services. We regret to hear that you felt your experience did not meet expectations. We strive to provide exceptional service, and your comments regarding our commitment to quality and value are taken seriously. We would like to clarify that our team prioritizes guest satisfaction and aims to create a unique and welcoming atmosphere. While we understand that guests appreciate complimentary offerings, it’s important to note that our services are designed to enhance your experience rather than be perceived as a mere transaction. Your feedback is valuable, and we will use it to continue improving. We hope you might consider giving us another chance to provide you with the exceptional experience we aim for. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
酒店回复: Dear Guest,Om Swastyastu! I sincerely appreciate you taking the time to share your experience.It was a genuine pleasure to meet you during your stay, and I feel grateful to have had the opportunity to be part of your journey here, along with Ketut and the entire team. Connecting with our guests on a personal level is one of the highlights of my role, and I’m glad that you felt the warmth and care we strive to provide.Your kind words about embracing the environment, feeling safe, and experiencing the tranquility of the natural surroundings truly mean a lot to us. We work diligently to ensure all areas are well-maintained, clean, and secure, especially in such a lush rainforest setting.It’s wonderful to hear that the peaceful sounds of nature helped you enjoy an authentic and restful sleep—exactly the experience we hope to offer. Your description of the spa experience, along with the feedback on our team’s attentiveness and thoughtful gestures, encourages us to continue delivering personalized service with genuine care.Thank you once again for your kind recognition. It really motivates us, and we would be delighted to welcome you back for another memorable stay. Until then, safe travels and best wishes.Warm regards, Raka SudianaOperations Manager Buahan, a Banyan Tree Escape
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8人觉得有用
4.8分
Bale雨林泳池房
其他
卫生:很不错 但是如果不喜欢虫子或者树叶的人别定
服务:服务基本上无可挑剔
设施:除了没有健身房 剩下的很不错
环境:如果你是在大城市工作的人 来到这里你会感觉来到了世外桃源
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酒店回复: Dear Guest, Om Swastyastu! Thank you so much for sharing your honest and thoughtful feedback. We’re really glad to hear that you found our standards of hygiene good and that our service met your expectations. At Buahan, we live by the I Am With You (IMWY) philosophy — caring for each guest with empathy, mindfulness, and genuine connection. Knowing that our approach resonated with you motivates us to keep creating a space where you feel truly seen and cared for. It’s wonderful that our environment gave you that sense of paradise — a place to reconnect with the beauty of nature and to find peace away from city life. For us, immersing guests in Bali’s natural landscape and culture is at the heart of what we do, allowing you to experience nature’s wonders in a truly authentic way. As for our facilities, we are excited to share that a gym is on our project list for this year. We’re working to design it in a way that blends seamlessly with the natural environment and traditional Balinese elements, so it can serve both your wellness needs and the serene atmosphere of this sanctuary. Thank you again for your kind words and valuable feedback. We truly look forward to welcoming you back to this tranquil space whenever you need a moment to reconnect and find inspiration. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
酒店回复: Dear Guest, Om Swastyastu! Thank you very much for your detailed feedback. We understand that the journey from the airport takes about 2.5 hours, which some may find a bit long. However, we’re glad to hear that, despite the traffic in coastal areas, you found Ubud to be quite accessible and that the travel time isn’t much longer than to other destinations like Canggu.It’s wonderful to know that the experience itself, especially the unique open-air design without doors or walls, left such a strong impression on you. Our resort is built in harmony with the surrounding nature, following the core philosophy of Banyan Tree Escape, which aims to reconnect our guests with the natural world. The resort’s design, set on a hill with an elevator, allows you to truly immerse yourself in the landscape, where watching cattle grazing on the terraced fields across the valley is a reminder of life’s simple joys. Even in rain and fog, the scenery remains breathtaking, and the tranquil, cool weather provides a refreshing escape from the heat. Regarding our dining experience, we offer a full-board package with a variety of daily-changing menus made from locally sourced ingredients. Our goal is to delight your palate while supporting local farmers and communities. We truly appreciate your feedback and will take it into consideration as we continue to refine and improve our offerings. Thank you again for sharing your thoughts. We look forward to welcoming you back soon—to experience even more of the magic, in every season. Warmest wishes, Raka SudianaOperations ManagerBuahan, a Banyan Tree Escape
1人觉得有用
5.0分
Bale雨林泳池房
情侣出游
For me , it’s new experience,太棒了,很好的体验
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酒店回复: Dear Guests,Om Swastyastu! Thank you for your lovely review!We’re so glad to hear that your stay with us provided you with a new and great experience. It’s always our goal to create memorable moments that leave a lasting impression on our guests.Your positive feedback inspires us to keep delivering exceptional experiences that connect our guests to the beauty of nature and the essence of Bali. We hope to welcome you back soon for more wonderful adventures at Buahan!Warm wishes,Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape
酒店回复: Dear Valued Guest,Om swastyastu!Warmest greetings from Buahan, a Banyan Tree Escape-BaliThank you for your fantastic review! We're so glad to hear that you found our environment beautiful and unique. Being secluded and in sync with nature is something we strive to offer our guests, and it's wonderful to know that you appreciated that aspect of your stay.We understand your concerns about the sounds of nature, and we're delighted that you were comfortable overall. The gentle chirping of birds can be a lovely way to wake up, though we completely understand that it might not suit everyone, especially those who are light sleepers.We're also thrilled that you enjoyed the food at our restaurant! Our focus on zero waste, organic, and healthy options is a big part of our commitment to providing a memorable experience while being kind to the environment. Thank you for sharing your thoughts, and we hope to welcome you back for another experience in the future!Best regards,Buahan, a Banyan Tree Escape
酒店回复: Dear Jianhebangu,Om swastyastu, Warmest greetings from Buahan, a Banyan Tree Escape!Thank you for taking the time to share your experience with us! We’re thrilled to hear that you appreciated the unique, nature-focused design of our rooms. Embracing the natural environment is a core part of what we offer, and it's wonderful to know you enjoyed the sounds of nature and the vibrant wildlife surrounding you.We truly understand that being close to nature can be a unique experience, and we appreciate your honest feedback regarding the presence of insects and creatures. We always encourage our guests to embrace the natural setting, but we understand that it may not be for everyone.It’s fantastic to hear that you found our service to be top-notch and that you enjoyed the spa experience and healthy dining options. Our team works to ensure each guest has a remarkable stay, and your kind words will surely motivate them.Thank you again for your review, and we hope to welcome you back in the future for another unique experience!Best regards,Buahan, a Banyan Tree Escape
酒店在雨林的最深处,周边没有任何的设施,但是酒店本身非常的漂亮,电梯是特色,而且包晚餐包早餐,房间特别的有特色,特别的亲近大自然,性价比很高。
不吹不黑。一句话总结:房间很好,不值得这个价格。从小城里长大可以来,但凡像我一样农村长大,千万别来,回老家了。
作为1.25w rmb一晚(我不是基础房型)先说我觉得最明显不应该的服务点
1. 图1是我点的一杯葡萄酒,这个量放上海任何一个小酒馆大餐厅都是会被投诉工商局的程度。倒完就扭头走了。然后杯子是塑料,我真的喝的很难受。图1 120元人民币一杯。这不是杀手什么是杀手。机场公务舱休息室都比这好。
2. 图2 是第一天晚上11点上床掀开被子的一个画面、非常清晰的脏印子。我都还没上床还没睡觉,印子就在床单上没有做任何处理。大半夜,我懒得换了,虫子我都接受了还怕这个? 但虫子是大自然的恩赐,我花2.5w两晚你给我这个??
3. 简单了。晚上10点我要tissue paper, 大哥丢给我一个toilette paper。反正我也农村出来的,toilette paper我一样可以用,但我能用是我的事,你给这就是你的不对了。
再说环境,大自然真的很美,风景秀丽。但纯生态啊,晚上风吹雨打整个晚上人都要被刮走了。
呼吸3小时我可以,48小时真的是我最大的失误。
另外,食物是plant based,也就是90% 都是素食,vegetarian和vagan,剩下10%是鸡蛋和牛肉。
下过雨后被子褥子纯湿的
哦不是人家不给你烤干,是我去做spa,spa衣服也是湿透的用我身体烤干的
不说了,我去怀念mandapa了。
房间很大很开阔,在森林里。 但是蚊虫非常多,经常被蚊虫叮咬。
因为来的时间是雨季且没有门窗晚上会听到很大声的雨声还有昆虫的声音。
不适合喜欢睡懒觉的人因为纱帘透光且天一亮就会有很多鸟的声音。
除了出片一无是处,从mandapa丽思隐世过去简直天壤之别,mandapa服务有多好,这边服务就有多敷衍。各种想让你额外消费,只有💰才能促使这边服务好一些。
我想说这家酒店绝对是我的人生酒店之一,一定要来,它值得更多的热度和肯定。首先先说酒店的最大特点:大自然的环境无门无窗。我是一个很怕虫子尤其蜘蛛的人在鼓足勇气下尝试一晚,现在后悔没有多定几晚。看到别的评论说有毒蝎子一直很担心我还很怕蜘蛛,但一个危险动物都没有见到很安全应该是那件事之后严格清理了。在雨林里不能对卫生有太苛刻的要求,风一吹树叶就会掉下来,但所有的路和房间入住时都一尘不染干干净净感到不可思议!第二点说说:睡觉,原本担心蚊子和各种吵闹的声音我睡觉很浅,但我可以说我有了人生中最不真实的完美午觉。你很难想象在山谷里听着真实的鸟叫虫鸣吹着自然风入睡,像小时候一样,在大自然怀抱里入眠。这些入眠视频里听到的白噪音真实的出现在你耳边环绕,真的很安逸。床品绝对顶级,超级超级舒服。工作的压力烟消云散真正做到了逃离世界回归自然。说说项目:Spa和餐饮,一定一定要去做Spa,巴厘岛Spa出了名不用说,可惜没拍照。想象一下由竹子造的双人的Spa屋,看着风景喝茶按摩听着雨滴落在屋顶加上钹声。美妙绝伦。(就是没沟通好,右小腿按完绷得很近随时要抽筋,一定多沟通!)餐饮都是本地食材,梅子还是从别墅旁的树摘的。
说到重点:服务!
我的管家:Ketut和经理Raka!!!如果四季瑰丽one only等酒店的服务很专业很贴心的话,这里的服务真正做到了家人般的陪伴。小到从入门的主动拿包,随时准备的驱蚊水,所有人记得你的名字并微笑温暖服务,离开时定制你的私人行李牌安排专车送(水果和毯子等应有尽有)大到将所有的意外都变成幸福的回忆。例如在晚餐的时候发现大部分都是素菜,跟主厨聊希望有肉菜想体验一下巴厘岛的特色菜,第二天直接给你私人订制了午餐,免费。在spa之后右小腿有点抽筋,经理了解到离开带药油并check out的时候给了折扣。第一天中午刚到的时候发现想点很多菜应该有的都没有,送了酒。忽然电梯坏了等了10分钟经理了解到我们等了10分钟直接把我们的中午餐饮消费免了。要知道这些都不是他们的错只是意外发生,真的太就这种景色,这种服务,这种工作精神和努力,我真的希望这种好酒店能够被人看到并认可!感谢所有的员工你们让我们有了个幸福的完美的回忆。一定会再回来!
卫生:很不错 但是如果不喜欢虫子或者树叶的人别定
服务:服务基本上无可挑剔
设施:除了没有健身房 剩下的很不错
环境:如果你是在大城市工作的人 来到这里你会感觉来到了世外桃源
离机场2.5个小时有点远,但说实话海边都很堵,乌布反而通畅,时间不见得比去苍古之类的久。
体验感满分:没有门窗真的太绝了,纯粹当体验性也值得,酒店建在坡上有电梯下去。看了对面梯田上的牛吃了一天的草,感叹牛生真幸福。遇到下雨烟雾弥漫也很漂亮,而且一点不热,最高温度就25度。
包晚饭所以性价比高,菜单每天不同,食材是附近种的,还挺合胃口。
For me , it’s new experience,太棒了,很好的体验
环境太美了,喜欢的人估计会爱爆了!绝对是独一无二的体验哈~真正的避世、与世隔绝,感受与大自然同步,本来担心会睡不好,但除了第一天早上被鸟儿叽叽喳喳吵醒不适应,后面两天已经住着很舒服咯~不过睡眠极轻的还是不推荐哈
餐厅的东西特别好吃,有机健康得很~
野是真的很野,无门无窗,房间四周藤蔓上爬着毛毛虫,会有蜥蜴蝴蝶蜻蜓从房间里面穿过,清晨叽叽喳喳的鸟叫,反正就是很融入自然,不过如果是害怕昆虫的还是慎选,毕竟受到惊吓的时候是真的会很生气,也很影响心情,服务是一流棒,SPA体验也很好,餐饮也是很自然健康