酒店回复: Dear Guest, Om Swastyastu! Thank you so much for taking the time to share your experience. It’s wonderful to hear that you appreciated our location deep in the rainforest. Being surrounded by such untouched nature is truly special, and the stunning view of Bali’s seven sacred mountains makes it even more memorable. The environment, the unique elevator, and the distinctive balés truly allow guests to connect deeply with nature and find tranquility. We also offer a shuttle service to Ubud for your convenience, making it easier to explore the vibrant city and surrounding areas if you wish — helping to balance serenity with adventure. Our inclusive breakfast and dinner are part of our effort to offer excellent value in this peaceful setting, and your kind words about the quality and experience really motivate us. We sincerely look forward to welcoming you back soon for more tranquil, enriching moments in this truly extraordinary place. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest, Om Swastyastu, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us understand where we can improve. It was a pleasure to meet you upon your departure, and I am truly sorry to learn that we missed the opportunity to address your concerns during your stay. If I had known about these issues earlier, I would have loved the chance to rectify them and ensure a more enjoyable experience for you. We are genuinely sorry to hear that your experience did not meet your expectations. We recognize that you were looking for a higher level of service and comfort during your stay. Cleanliness is a top priority for us, and being located in the jungle with our open concept does come with a unique and distinctive method of cleaning. We are always working to enhance hygiene standards and appreciate your feedback as we strive for continuous improvement. Regarding the dining options, we are proud to share that our food and beverages are sourced 80% from local farmers, supporting community development. We offer a variety of plant-based and protein options to cater to diverse preferences, and we continually aim to introduce these choices in our menu. Thank you for bringing to our attention the areas where we can enhance your culinary experience. We also appreciate your comments about the tissue issue and your feedback regarding the wine service. Your concerns regarding the wine will certainly be used as an opportunity for improvement moving forward. It is heartening to know that you appreciated the beauty of our natural surroundings. However, we understand that the elements can be intense and that comfort is key to a relaxing stay. Your comments about the soaked blankets and spa clothes are duly noted, as we aim to provide a more comfortable experience in all aspects of our service. Thank you for sharing your feelings, and we hope you might consider giving us another opportunity in the future to provide you with an experience that meets your expectations. Your insights are invaluable as we continue to improve. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest, Om Swastyastu, Thank you for sharing your candid feedback about your recent stay with us. We genuinely appreciate your insights, as they help us improve the experience for our guests. We're glad you enjoyed the spacious and open design of the room nestled in our beautiful forest. However, I’m truly sorry to hear about the challenges you faced with mosquitoes and the noise during the rainy season. While our no walls, no doors concept is designed to immerse guests in nature, we understand that it can come with some inconveniences, especially for those who prefer a tranquil sleeping environment. We are committed to enhancing our guests’ comfort, and your comments will certainly inform our ongoing efforts to improve experiences in such natural settings. Thank you again for your valuable feedback. We hope you might consider staying with us again in the future, giving us the opportunity to provide you with a more enjoyable experience. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest, Om Swastyastu, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty, as it helps us improve our services. We regret to hear that you felt your experience did not meet expectations. We strive to provide exceptional service, and your comments regarding our commitment to quality and value are taken seriously. We would like to clarify that our team prioritizes guest satisfaction and aims to create a unique and welcoming atmosphere. While we understand that guests appreciate complimentary offerings, it’s important to note that our services are designed to enhance your experience rather than be perceived as a mere transaction. Your feedback is valuable, and we will use it to continue improving. We hope you might consider giving us another chance to provide you with the exceptional experience we aim for. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest,Om Swastyastu! I sincerely appreciate you taking the time to share your experience.It was a genuine pleasure to meet you during your stay, and I feel grateful to have had the opportunity to be part of your journey here, along with Ketut and the entire team. Connecting with our guests on a personal level is one of the highlights of my role, and I’m glad that you felt the warmth and care we strive to provide.Your kind words about embracing the environment, feeling safe, and experiencing the tranquility of the natural surroundings truly mean a lot to us. We work diligently to ensure all areas are well-maintained, clean, and secure, especially in such a lush rainforest setting.It’s wonderful to hear that the peaceful sounds of nature helped you enjoy an authentic and restful sleep—exactly the experience we hope to offer. Your description of the spa experience, along with the feedback on our team’s attentiveness and thoughtful gestures, encourages us to continue delivering personalized service with genuine care.Thank you once again for your kind recognition. It really motivates us, and we would be delighted to welcome you back for another memorable stay. Until then, safe travels and best wishes.Warm regards, Raka SudianaOperations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest, Om Swastyastu! Thank you so much for sharing your honest and thoughtful feedback. We’re really glad to hear that you found our standards of hygiene good and that our service met your expectations. At Buahan, we live by the I Am With You (IMWY) philosophy — caring for each guest with empathy, mindfulness, and genuine connection. Knowing that our approach resonated with you motivates us to keep creating a space where you feel truly seen and cared for. It’s wonderful that our environment gave you that sense of paradise — a place to reconnect with the beauty of nature and to find peace away from city life. For us, immersing guests in Bali’s natural landscape and culture is at the heart of what we do, allowing you to experience nature’s wonders in a truly authentic way. As for our facilities, we are excited to share that a gym is on our project list for this year. We’re working to design it in a way that blends seamlessly with the natural environment and traditional Balinese elements, so it can serve both your wellness needs and the serene atmosphere of this sanctuary. Thank you again for your kind words and valuable feedback. We truly look forward to welcoming you back to this tranquil space whenever you need a moment to reconnect and find inspiration. Warmest regards, Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Guest, Om Swastyastu! Thank you very much for your detailed feedback. We understand that the journey from the airport takes about 2.5 hours, which some may find a bit long. However, we’re glad to hear that, despite the traffic in coastal areas, you found Ubud to be quite accessible and that the travel time isn’t much longer than to other destinations like Canggu.It’s wonderful to know that the experience itself, especially the unique open-air design without doors or walls, left such a strong impression on you. Our resort is built in harmony with the surrounding nature, following the core philosophy of Banyan Tree Escape, which aims to reconnect our guests with the natural world. The resort’s design, set on a hill with an elevator, allows you to truly immerse yourself in the landscape, where watching cattle grazing on the terraced fields across the valley is a reminder of life’s simple joys. Even in rain and fog, the scenery remains breathtaking, and the tranquil, cool weather provides a refreshing escape from the heat. Regarding our dining experience, we offer a full-board package with a variety of daily-changing menus made from locally sourced ingredients. Our goal is to delight your palate while supporting local farmers and communities. We truly appreciate your feedback and will take it into consideration as we continue to refine and improve our offerings. Thank you again for sharing your thoughts. We look forward to welcoming you back soon—to experience even more of the magic, in every season. Warmest wishes, Raka SudianaOperations ManagerBuahan, a Banyan Tree Escape

酒店回复: Dear Guests,Om Swastyastu! Thank you for your lovely review!We’re so glad to hear that your stay with us provided you with a new and great experience. It’s always our goal to create memorable moments that leave a lasting impression on our guests.Your positive feedback inspires us to keep delivering exceptional experiences that connect our guests to the beauty of nature and the essence of Bali. We hope to welcome you back soon for more wonderful adventures at Buahan!Warm wishes,Raka Sudiana Operations Manager Buahan, a Banyan Tree Escape

酒店回复: Dear Valued Guest,Om swastyastu!Warmest greetings from Buahan, a Banyan Tree Escape-BaliThank you for your fantastic review! We're so glad to hear that you found our environment beautiful and unique. Being secluded and in sync with nature is something we strive to offer our guests, and it's wonderful to know that you appreciated that aspect of your stay.We understand your concerns about the sounds of nature, and we're delighted that you were comfortable overall. The gentle chirping of birds can be a lovely way to wake up, though we completely understand that it might not suit everyone, especially those who are light sleepers.We're also thrilled that you enjoyed the food at our restaurant! Our focus on zero waste, organic, and healthy options is a big part of our commitment to providing a memorable experience while being kind to the environment. Thank you for sharing your thoughts, and we hope to welcome you back for another experience in the future!Best regards,Buahan, a Banyan Tree Escape

酒店回复: Dear Jianhebangu,Om swastyastu, Warmest greetings from Buahan, a Banyan Tree Escape!Thank you for taking the time to share your experience with us! We’re thrilled to hear that you appreciated the unique, nature-focused design of our rooms. Embracing the natural environment is a core part of what we offer, and it's wonderful to know you enjoyed the sounds of nature and the vibrant wildlife surrounding you.We truly understand that being close to nature can be a unique experience, and we appreciate your honest feedback regarding the presence of insects and creatures. We always encourage our guests to embrace the natural setting, but we understand that it may not be for everyone.It’s fantastic to hear that you found our service to be top-notch and that you enjoyed the spa experience and healthy dining options. Our team works to ensure each guest has a remarkable stay, and your kind words will surely motivate them.Thank you again for your review, and we hope to welcome you back in the future for another unique experience!Best regards,Buahan, a Banyan Tree Escape