酒店回复: Estimado huésped,¡Muchísimas gracias por su excelente reseña! Nos llena de alegría saber que encontró que todo fue muy bien durante su estancia con nosotros.Es un gran placer leer sus amables palabras sobre las buenas atenciones de todo nuestro personal, desde la recepción hasta el equipo de los restaurantes, y nos complace también que haya disfrutado de los súper chulos juegos en la piscina.Su amable feedback es una gran motivación para todo nuestro equipo. ¡Esperamos tener el gusto de recibirle nuevamente!Reinaldo SánchezGuest Experience Specialist
4.0分
其他
原文
翻译提供方：Google
水疗很差，淋浴的水流毫无用处，按摩也不是特别好。
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酒店回复: Estimado huésped,Gracias por tomarse el tiempo de compartir sus observaciones con nosotros.Hemos tomado nota de su feedback sobre su experiencia en el spa, indicando que lo encontró deficiente. Sus comentarios sobre el mantenimiento de las duchas y la calidad de los masajes han sido registrados y compartidos con el equipo correspondiente para su revisión interna.Carlos CarterGuest Experience Specialist
1.0分
情侣出游
原文
翻译提供方：Google
一场灾难让一切都湿透，泄漏
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酒店回复: Estimado huésped,Hemos recibido su urgente mensaje y estamos muy preocupados por la situación que describe en su habitación.Le informamos que nuestro equipo de Mantenimiento ya ha sido enviado de forma inmediata para evaluar y solucionar el inconveniente. Un gerente también se pondrá en contacto con usted en persona en breves momentos para darle seguimiento.Estamos a su entera disposición.Carlos CarterGuest Experience Specialist
5.0分
情侣出游
原文
翻译提供方：Google
很好的服务
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酒店回复: Estimado huésped,¡Muchas gracias por su excelente comentario! Nos complace enormemente saber que recibió un "excelente servicio" durante su estancia.Sus amables palabras son una gran motivación para todo nuestro equipo. ¡Esperamos tener el placer de darle la bienvenida de nuevo pronto!Carlos CarterGuest Experience Specialist
5.0分
朋友出游
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Kevin Paulino, he was our go to guy and when we needed something, he got it done rapidly. He made our experience in the Dominican Republic amazing! He made us feel important, comfortable and safe! Kevin made our stay stress free by booking all of our dinners for the 6 days we stayed in Ocean El Faro. The resort is beautiful! The amenities were excellent, we really enjoyed all the pools, lazy river and gym. All of the restaurants had great food and service. I highly recommend checking out their evening shows! If you’re ever visiting this resort you won’t regret it, especially if you have Kevin looking after you!
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酒店回复: Dear Guest,Thank you for providing your detailed feedback.We are particularly pleased to receive your high praise for Kevin Paulino. Your comments regarding his rapid service and his assistance with your dining reservations have been noted.It is also good to know you enjoyed the resort's amenities, culinary offerings, and evening entertainment.This recognition will be formally shared with Kevin and his management team. We appreciate your high recommendation and look forward to welcoming you back.Carlos CarterGuest Experience Specialist
1.0分
情侣出游
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I must say my experience this time was very underwhelming. From the check in experience with little help, to the flooding room, and then having to wait for 3 hours after traveling all day was not ok. Sitting in a room that was literally leaking everywhere with no where to go. We lost an entire evening. The menus never matched the dining experience. So we couldn't order what we wanted. The only positive thing that i can say about trip this time is that our "butler" Kevin was very friendly.
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酒店回复: Dear Guest,Thank you for taking the time to provide your feedback.We do appreciate you highlighting the friendly service provided by your butler, Kevin, and we will certainly share your kind words with him.However, the series of significant service and facility failures you have described—from your check-in, to the major maintenance issue with your room and the subsequent response, as well as the dining menu inconsistencies—are being treated with the utmost gravity. Please be assured that your detailed account has been escalated to our executive management for a formal investigation with the corresponding department heads.Feedback of this nature is critical for us to identify and rectify operational failures. We thank you for bringing these serious matters to our attention.Carlos CarterGuest Experience Specialist
3.0分
其他
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Thursday 18 when we arrived fisrt night at the hotel the el beso beach bar bartender disrespect us because we are Puertorican. And we went to the sport bar to leave that bar and stay calm and appeared there too when he finished his shift and disrespect my wife and I. Thank God when my neighbor saw that he took him outside. Other than that Kevin was good our concierge and the people at the Pez Dama too.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments regarding the service provided by your concierge, Kevin, and the team at the Pez Dama restaurant.We have also taken very serious note of the critical incident you have described involving a bartender's conduct at both the El Beso beach bar and the sports bar. Your detailed account of this interaction has been documented and shared with our senior management team for an immediate and thorough internal investigation.Carlos CarterGuest Experience Specialist
很好
度假村位置不错，员工也很棒，但是组织安排很糟糕，尤其是在新年庆祝活动期间，我们付了VIP座位费，却因为天气预报不准而没能安排上……非常失望！！
El Beso ******* 的客服代表非常出色。他非常注重客户体验，而且回复迅速。他每天早上都会来查看我们的入住情况，并满足我们的一切需求。
我们预订的两间房的淋浴墙后面都有漏水，但我们的*******客服代表确保在几个小时内就修好了。
一切都很棒，接待员对食品工作人员和餐厅工作人员的关注都非常好，泳池里的游戏也非常酷。
水疗很差，淋浴的水流毫无用处，按摩也不是特别好。
一场灾难让一切都湿透，泄漏
很好的服务
Kevin Paulino, he was our go to guy and when we needed something, he got it done rapidly. He made our experience in the Dominican Republic amazing! He made us feel important, comfortable and safe! Kevin made our stay stress free by booking all of our dinners for the 6 days we stayed in Ocean El Faro. The resort is beautiful! The amenities were excellent, we really enjoyed all the pools, lazy river and gym. All of the restaurants had great food and service. I highly recommend checking out their evening shows! If you’re ever visiting this resort you won’t regret it, especially if you have Kevin looking after you!
I must say my experience this time was very underwhelming. From the check in experience with little help, to the flooding room, and then having to wait for 3 hours after traveling all day was not ok. Sitting in a room that was literally leaking everywhere with no where to go. We lost an entire evening. The menus never matched the dining experience. So we couldn't order what we wanted. The only positive thing that i can say about trip this time is that our "butler" Kevin was very friendly.
Thursday 18 when we arrived fisrt night at the hotel the el beso beach bar bartender disrespect us because we are Puertorican. And we went to the sport bar to leave that bar and stay calm and appeared there too when he finished his shift and disrespect my wife and I. Thank God when my neighbor saw that he took him outside. Other than that Kevin was good our concierge and the people at the Pez Dama too.