酒店回复: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our hotel facilities and services. We understand that the pricing during high holidays can sometimes be a concern, but we're delighted that you would consider returning in the future.We would be honored to welcome you back for another stay, and we hope to offer you an equally memorable experience next time.Warm regards,Management Office
酒店回复: Dear Guest,Thank you for bringing this matter to our attention. We are deeply sorry and truly concerned to learn about your experience during your recent stay. Please allow us to extend our sincerest apologies for the way you were treated—it is unacceptable and does not reflect the values or standards we uphold at our property.We take allegations of discriminatory behavior with the utmost seriousness. Your feedback has been immediately escalated to senior management, and a full internal investigation is already underway. We are committed to ensuring that every guest, regardless of background or nationality, receives the same warm welcome and high level of hospitality.While we understand that your experience has left a lasting negative impression, we would be grateful for the opportunity to speak with you directly to address this matter further. Please feel free to contact our management team at [insert contact email or phone number], as we would like to offer a personal apology and discuss how we can make this right.Once again, we sincerely apologize for the distress and disappointment caused. Your feedback will serve as an important reminder to reinforce our team’s commitment to fairness, dignity, and respect for every guest.Warm regards,Management Office
酒店回复: Dear Guest,We would like to thank you for sharing your valuable feedback. We are so keen to see our service through the eyes of our guest and we value our guest feedback as we consider it as an opportunity for enhancement of our service level. We truly apologize for the inconvenience caused during your stay. We would like to assure to you that all your concerns have been passed to our operation team to make sure all rectifications have been taken to enhance our service.We would love to see you again in our hotel where we will take care of you.Thank you Address Beach Resort Fujairah Team
酒店设施和服务都非常出色，要不是因为假期价格太高还想多住一天的，以后一定再去
这家酒店让我们非常非常不满意的是进酒店后服务员给每一个住客(都是欧美住客为主）递上welcome drink (茶 / 西瓜汁），唯独屏蔽了我和我老公。 这让我们非常不解，一样进酒店大门，一样办入住，除了我和我老公，全部的住客都很有礼貌被对待并递上了饮料，我盯着那个员工，他忽视。我没忍住，我问他为什么？ 我们这么两个大人看不见吗？ 还是华人不配有？ 我们不是一样的房费吗？ 简直太可笑太离谱了。本来想多住几晚的，第二天我们就走了。走的时候跟前台投诉了，也只是客套的道歉而已。第一次碰到酒店这么区别对待。2000一晚买了个受气。
邮箱：********************我们10月9日下午大概4-5点进的酒店，一进去就到了前台，在前台办理了挺久，旁边陆陆续续进来了几波欧美人和阿拉伯人。我建议管理层打开监控看看，贵酒店的staff是如何区别对待站在一起办理同样业务的不同国籍的人的！！！最后还是我自己去找那个staff, 我问他为什么，他不道歉，就一直问我：“你也要是吗？你想要什么？” 最后拿了两杯西瓜汁，我老公非常生气，拒喝（天气热，我实在太渴了）。 我们真的是第一次碰到这样的酒店服务。我相信任何一个中国人碰到这样的遭遇都会非常非常生气。
我们在这里度过了美妙的一周，从7月21日到28日。这家酒店不是那种喧闹的派对酒店，也不是城市风格的，更适合寻求宁静、享受大自然的客人。海滩很大也很干净，我们有好几次都和海龟一起游泳！泳池都是恒温的，非常干净。躺椅和毛巾总是充足，还有免费的防晒霜和饮用水。
房间很舒适，一切都很新，用起来很方便。洗浴用品种类丰富。酒店内还有健身房、台球桌和乒乓球桌（都免费）。早餐和晚餐都很丰盛、优质、多样。晚餐的海鲜尤其让我们惊喜。工作人员都非常细心、周到、友好。
唯一比较麻烦的是交通。我们使用了酒店的接送服务（提前通过联系表格预订，入住时现场支付）。司机甚至帮我们追踪了晚点三小时的航班。退房时去迪拜的出租车也是通过前台预订的。
再次感谢整个团队，我们非常乐意再次光临！
富查伊拉的最佳下榻之所，拥有最干净的海域和超棒的泳池！！！非常感谢前台的 Thilini，她提供了热情周到的服务和24小时支持👍👍👍
地毯上有污渍，浴室里发现了头发，房间里灰尘很多。点了橙汁结果晚上才送到。早餐点了煎蛋卷但没有送给我，我丈夫的送到了。餐饮服务员没有来帮我们。等了很久都没有座位，最后我们只好自己找位子。早餐时段也没有座位，还得等。不值得。糟糕的住宿体验。
在这家酒店住得很愉快，非常棒。
一切都很好，唯一的缺点是躺椅总是被人占着。
房间干净整洁，环境不错，有三个泳池，独立沙滩，但是沙滩是黑泥沙滩，不是黄金沙滩。
坑爹的是，都已经办完入住了，还要进来打扫，说是second clean，那时候正在泡澡呢，咔咔就要开门进来打扫了，真是不懂
酒店地理位置绝佳，海滩风光无限。
工作人员非常热情周到。房间宽敞。
酒店很新，开业还不到一年。健身房24小时开放。
早餐自助餐选择丰富。
如果你不喜欢人潮拥挤，想在离迪拜不远的地方享受一个宁静的假期，这里是理想之选。
强烈推荐，我的住宿体验非常棒，一切都完美。
度假村很棒，员工也非常友好。