酒店回复: Dear Luis,We are truly sorry to hear about your family’s experience and the condition of the room. This is not the standard of cleanliness or comfort we want for our guests, and we deeply regret the distress it caused during such a difficult trip. Your feedback will be taken seriously and reviewed with our team.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
2.0分
其他
原文
翻译提供方：Google
客户服务不佳
我们选择这家酒店是因为距离拉什（Rush）很近，方便我们去医院就诊。
优点：
位置优越（附近有很多餐厅和商店）
停车位
缺点：
客户服务差
客房服务人员离开后，除了毛巾外，床单或其他物品都取不到
展开
酒店回复: Dear Ricardo ,Thank you for sharing your experience. We are sorry to hear that our service did not meet your expectations. Your feedback regarding guest assistance and availability of amenities will be reviewed with our team to ensure better support in the future. We appreciate your comments and the opportunity to improve.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
酒店回复: Dear Eric,Thank you for sharing your experience. We are truly sorry to hear about the inconvenience you faced during your stay. Your concerns about cleanliness, maintenance, and staff attitude are very important to us. Please know that we are addressing these issues to ensure future guests have a much better and more pleasant experience.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
酒店回复: Dear Taylor,Thank you for sharing your experience. We are very sorry for the issue you encountered and the inconvenience of moving rooms. Your feedback about the bathroom ventilation and cleanliness is important and will be addressed with our maintenance and housekeeping teams. We truly appreciate your honesty and understanding.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
3.0分
其他
展开
Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.
展开
酒店回复: Dear Andrea,Thank you for sharing your feedback. We are sorry to hear about the cleanliness concerns during your stay. Your comments are important and will be shared with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to provide a much better experience next time.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
5.0分
其他
展开
Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.
展开
酒店回复: Dear Artit ,Thank you for your thoughtful review. We are glad to know the check-in process was smooth and that the wheelchair was helpful for your mom. It is wonderful to hear the room was clean, comfortable, and updated. We appreciate your note about the ice bucket and look forward to welcoming you again.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
4.0分
商务出差
展开
Plus and Minus'
The room was clean and comfortable. It looked liked it was newly renovated. Staff was great, breakfast was "real" not that cheap stuff at other hotels. The only reason it got a 4 was because the internet was horrible and i needed it for work so I had to tether to my cell phone and the lighting was aweful in the room. One small lamp on tje counter and one small arm like lamp on the night stand. It was pretty depressing. It wouldnt have been so bad for one night, but definitely not more.
展开
酒店回复: Dear Kimberly ,Thank you for your thoughtful feedback and rating. We are glad you enjoyed the clean and comfortable room, friendly staff, and quality breakfast. We appreciate your helpful notes about the internet and lighting, as these are important for guest comfort. Your comments will be shared with our team for improvement.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
4.0分
其他
展开
No TV
Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with "oh well" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.
展开
酒店回复: Dear Susan ,Thank you for your feedback and kind words about our front desk team. We are truly sorry for the inconvenience you experienced with the television, toilet seat, and door. Your comments are valuable and will be shared with our maintenance staff to ensure improvements. We appreciate your patience and understanding.Your Satisfaction Is Our Only Priority! Sincerely, General Manager
你需要主动要求客房服务。房间里有股很难闻的味道。
我真不敢相信我的孩子们竟然要睡在这里。
我丈夫和孩子们来城里参加葬礼。好评其实并不准确。这家酒店唯一的优点是前台那位亲切热情的女士，她试图帮我丈夫和孩子们找到一间还算不错的房间。可惜的是，她没能找到。房间又黑又脏，根本塞不下两张大床。浴室看起来好像没打扫过。淋浴间里满是污渍。淋浴门轨道上还有脏兮兮的头发。空调温度调节不舒适，老是断断续续地关着。电视也经常断线。床单好像也不干净。其中一张床上还有好多头发！！我丈夫和孩子们一整天都在路上，累得不想睡在这里。我女儿哭着要离开。他们把毛巾放在枕头上，因为他们不放心床单的干净程度，尤其是在看到头发之后。他们早上6点不到就起床了，迫不及待地想离开这里。我感到很无助，因为这是一间不退款的房间。它不值180美元。
客户服务不佳
我们选择这家酒店是因为距离拉什（Rush）很近，方便我们去医院就诊。
优点：
位置优越（附近有很多餐厅和商店）
停车位
缺点：
客户服务差
客房服务人员离开后，除了毛巾外，床单或其他物品都取不到
糟糕
体验非常糟糕，我知道价格低廉，但是说实话，我们的床单全都破了，浴室到处都是污渍，我们住了6天，他们一次也没换毛巾，我们不得不下楼去拿，因为即使我告诉经理，他也没做任何改进。最糟糕的是，他们前台的管理人员态度非常糟糕。游泳池无法使用，没有正门，而且免费早餐你得去他们的姐妹酒店吃。
房间干净，员工友好，早餐与同价位酒店相当，但还可以接受。这是游览芝加哥的好选择，距离威利斯大厦20分钟路程。但对于喜欢乘坐公共交通的人来说，这里不太好。
发霉了！
房间本身不错，但我的浴室里有霉菌。没有通风口，这可能是导致问题的原因。我们拆完行李后不得不把所有东西都搬走。
Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.
Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.
Plus and Minus'
The room was clean and comfortable. It looked liked it was newly renovated. Staff was great, breakfast was "real" not that cheap stuff at other hotels. The only reason it got a 4 was because the internet was horrible and i needed it for work so I had to tether to my cell phone and the lighting was aweful in the room. One small lamp on tje counter and one small arm like lamp on the night stand. It was pretty depressing. It wouldnt have been so bad for one night, but definitely not more.
No TV
Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with "oh well" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.