酒店回复: Dear Mr. Patrick, Thank you for your time in posting a review of your recent stay at Oakwood Residence Pune. We do our best to make sure all our guests leave the hotel happy with their stay and we are very delighted to note that we were able to meet your expectations while in-house as this is what we strive to achieve at all times. We will continue our effort to offer the best value to our guests. We appreciate your positive feedback, especially towards our overall service, products, and facilities. Rest assured that your compliments will be conveyed to Ejaz & the entire team. It was a pleasure to have you as our guest and we look forward to welcoming you again. Regards Milind Kadu Hotel Manager
酒店回复: Dear Mr. Florentine, It is indeed heartening to know that your stay with us at Oakwood has been very comfortable and convenient. Our staff always try to deliver their best on all aspects of providing an exceptional guest experience, and I shall certainly share your appreciation with Honey. If there is any assistance we could provide for any of your friends traveling to Pune in the days ahead, we shall be happy to extend our help in any matter. Thank you for your kind appreciation Sir. Warm regards, Milind Kadu Hotel Manager
3.0分
商务出差
原文
翻译提供方：Google
我对房间的维护很满意。 我觉得早餐吃点蒸蔬菜就好了。 WiFi 适合在线会议和观看视频。
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酒店回复: Dear Sir, Thank you for your kind review shared with us. I am happy to learn that you are having a wonderful stay with us, and are very comfortable. I have made a note of your preference for the breakfast selection additionally, and I will have our Chef consider the same. We wish you a continued pleasant stay with us, and our team shall strive to make your experiences as pleasant as always. Thank you. Warm regards, Milind Kadu Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
工作人员的态度和行为都非常好。
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酒店回复: Dear Mr. Jun,Thank you for sharing your kind feedback with us regarding your recent experience at Oakwood Residence. We shall look forward to welcome you back soon again.Warm regards,Milind KaduHotel Manager
酒店回复: Dear Mrs. Patricia, Thank you for your time in posting a review of your recent stay at Oakwood Residence Pune!! Commitment to service and guest satisfaction is our primary concern and the team is committed to making each guest's stay memorable. I am delighted to hear that our team created a great experience for you and made your stay memorable as this is what we strive to achieve on a daily basis. Rest assured that your kind compliments will be shared with the team, especially with the names mentioned. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
5.0分
家庭亲子
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I traveled to Pune for a 5-week academic project and needed more than just a hotel room—I needed a comfortable "home away from home" with a kitchen and living space. After extensive research, the Oakwood Residence was the only place that matched my requirements, and it delivered on every promise. The Apartment: The layout is incredibly well thought out. The living area is spacious with a comfy sofa, ottoman, and a proper workspace. The TV is huge and, unlike many hotels, allows guest access to Netflix and Amazon Prime. The bedroom features a massive King bed with high-quality linens and a second TV. * Traveler Tip: The outlets are universally adaptable. You can plug US devices directly into the wall without needing a specific Indian adapter—a huge convenience! Kitchen & Laundry: For an extended stay, this place is unbeatable. The kitchen is fully stocked (dishes, flatware, microwave, coffee maker, kettle) and features a dishwasher (detergent provided). They supply at least 4 bottles of fresh water daily. A massive perk is the laundry room on every floor—new dryers, free detergent, and very convenient. There is also a nice deck for drying wet clothes or having morning coffee. Service & Staff: The staff truly go above and beyond. When my luggage was lost by the airline, they helped me coordinate and receive the bags. They even surprised me with a cake and a song for my birthday! During December, they hosted a lovely Christmas reception with a sustainable tree (made of egg cartons!) and a gingerbread house, which made being away from home during the holidays much easier. Food: Breakfast is excellent and varies daily. You get delicious standard Indian fare plus made-to-order eggs, waffles, and pancakes. Room service is tasty and very reasonably priced. Location: While the immediate area isn't very walkable due to a lack of sidewalks (common in the city), it is quiet and offers quick access to nice areas like the cafes etc in Karagaon Park. Minor note: The shower takes a minute to warm up, but works great otherwise. I cannot recommend this place enough for anyone needing a comfortable, hassle-free stay in Pune.
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酒店回复: Dear Mr. Martinez, Thank you so much for taking the time to share such a detailed and heartfelt review of your five-week stay with us at Oakwood Residence Pune. Reading your feedback truly made our day, and we are delighted to know that we could be your “home away from home” during your academic project. We’re thrilled that the apartment layout, spacious living area, and in-room entertainment options added to your comfort. It’s wonderful to hear that the kitchen amenities, daily water supply, and convenient laundry facilities made your extended stay seamless. Your special mention of the universal outlets will surely help future travelers—thank you for highlighting that! Our team is especially grateful for your kind words. It was our pleasure to assist you while your luggage was delayed and to celebrate your birthday with you. Moments like these are exactly what we strive to make memorable for our guests. We’re also glad you enjoyed the Christmas reception; our team had a lot of fun putting together the eco-friendly decorations. We’re happy to know you enjoyed the breakfast variety and room service offerings, and that our location worked well for your needs despite Pune’s sometimes-tricky walkability. Thank you as well for noting the shower warm-up time—we will certainly look into this to further improve our guest experience. Your strong recommendation means a great deal to us. It was a pleasure having you with us, and we sincerely hope to welcome you back whenever your travels bring you to Pune again. Warm regards, Saurabh Kumar General Manager
房间里全是蚊子，地板和床上都有死蚊子。
最糟糕的是，客房服务员之间似乎有同伙，他们会打开笔记本电脑包偷钱。
确实令人失望。
所有员工都只想着小费。
服务都是明码标价的。
不要被他们的笑容所蒙蔽。
请务必小心，不要把钱留在房间里。
真是可耻。
我的钱被偷了。
我问了其他客人，他们也说钱被偷了。
即使是免费入住，也建议不要住在这里。
很棒的酒店和地理位置。员工非常友好。房间又大又干净。
早餐不错，食物很好，地理位置也很好。但有一位前台员工一点都不乐于助人。
我问了三个问题：
a) 能给我一张额外的房卡吗？回答是“我帮不了你”。
b) 能帮我叫辆出租车吗？回答是“我帮不了你”。
c) 能帮我预订餐厅吗？回答是“我帮不了你”。
基本上，前台就是完全不想帮忙。
那位年轻前台的态度就是不关心如何解决顾客的需求。
他们实际上并不关心家庭，他们有很久以前就住过的人，所以如果你和家人一起来，并希望度过几天没有压力的日子，他们会确保你不会有压力，特别是值班经理斯蒂芬和前台小伙子舒布汉卡尔，他们不知道如何与顾客交谈，可能是因为他们在客人中被“忽视”了，他们不在乎你的抱怨他们把我们安排在一个洗碗机坏了的房间里，洗碗机被堵塞了接下来房间的喷气机不工作门锁也坏了。晚上他们把我们转移到一个不干净的房间，里面满是灰尘，生锈的电饭煲生锈的刀，他们根本不在乎只有地板女孩高里和看门人关心，其余的所有管理人员让我们的旅行真的忘记了我知道这个评论不会有任何作用，但这是他们的真相他们不关心印度客人，只迎合外国人
地理位置优越，酒店员工热情友好。特别感谢Ejaj先生在所有与客人福祉相关的事务上提供的支持。***很乐意再次入住，***也立即感受到安全感和周到的照顾。
我因为工作在这家酒店住了 4 个月。这是我第一次来印度，受到酒店工作人员的热烈欢迎。带露台的房间很完美，床很舒服，露台很大。食物也很好。服务非常好，特别值得一提的是服务员Honey，她非常微笑，效率很高。 我推荐！
我对房间的维护很满意。 我觉得早餐吃点蒸蔬菜就好了。 WiFi 适合在线会议和观看视频。
工作人员的态度和行为都非常好。
我在这家酒店住了三个月，体验非常好。工作人员很棒，总是很细心，面带微笑，他们解决了我的任何疑问，最重要的是，我在一个印度小家庭中感到宾至如归。负责客户关系的 Pirayeh Najibi 一直很关心我的感受，如果我需要什么，酒店非常舒适，位于浦那的一个非常好的地区，食物也很棒，印度和国际。完全推荐。
I traveled to Pune for a 5-week academic project and needed more than just a hotel room—I needed a comfortable "home away from home" with a kitchen and living space. After extensive research, the Oakwood Residence was the only place that matched my requirements, and it delivered on every promise. The Apartment: The layout is incredibly well thought out. The living area is spacious with a comfy sofa, ottoman, and a proper workspace. The TV is huge and, unlike many hotels, allows guest access to Netflix and Amazon Prime. The bedroom features a massive King bed with high-quality linens and a second TV. * Traveler Tip: The outlets are universally adaptable. You can plug US devices directly into the wall without needing a specific Indian adapter—a huge convenience! Kitchen & Laundry: For an extended stay, this place is unbeatable. The kitchen is fully stocked (dishes, flatware, microwave, coffee maker, kettle) and features a dishwasher (detergent provided). They supply at least 4 bottles of fresh water daily. A massive perk is the laundry room on every floor—new dryers, free detergent, and very convenient. There is also a nice deck for drying wet clothes or having morning coffee. Service & Staff: The staff truly go above and beyond. When my luggage was lost by the airline, they helped me coordinate and receive the bags. They even surprised me with a cake and a song for my birthday! During December, they hosted a lovely Christmas reception with a sustainable tree (made of egg cartons!) and a gingerbread house, which made being away from home during the holidays much easier. Food: Breakfast is excellent and varies daily. You get delicious standard Indian fare plus made-to-order eggs, waffles, and pancakes. Room service is tasty and very reasonably priced. Location: While the immediate area isn't very walkable due to a lack of sidewalks (common in the city), it is quiet and offers quick access to nice areas like the cafes etc in Karagaon Park. Minor note: The shower takes a minute to warm up, but works great otherwise. I cannot recommend this place enough for anyone needing a comfortable, hassle-free stay in Pune.