酒店回复: Hi Roberta,Thank you for taking the time to share your feedback. We sincerely apologize for the ants you encountered in your room, this is not the experience we want our guests to have. We have a regular pest control schedule in place, and we will be reviewing this situation with our team to ensure it does not happen again.We also appreciate your note about the vending and drink selection. Your insights are helpful as we continue to evaluate and improve the variety we offer for our guests’ convenience.Thank you again for sharing your experience. We hope you’ll consider giving us another opportunity to provide a much more comfortable and seamless stay in the future.

酒店回复: Hi Benjamin,Thank you for your candid feedback. We're truly sorry to hear that your stay did not meet expectations and that you left feeling disappointed. While many guests appreciate our central Midtown location for its walkability and access to local restaurants, entertainment, and venues like the Uptown Theater, we understand that urban settings can feel unfamiliar or uncomfortable depending on personal preferences.We also regret that your room did not feel fresh or adequately cooled. We’ve noted your comments and will have our team inspect the unit and address the concerns you mentioned. While our elevator is indeed older, it is inspected regularly and maintained to meet all safety standards, though we understand that cosmetic updates may also impact the overall impression.We strive to provide honest and representative imagery of our property, and we’re sorry if the experience didn’t match your expectations. Your feedback is valuable as we continue working on improvements throughout the hotel. Thank you again for staying with us. We wish you the best in your future travels.

酒店回复: Hi Lynn,Thank you for sharing your honest feedback about your recent stay with us. While we’re glad to hear you had a friendly check-in experience and found the bed comfortable and the air conditioner working well, we’re genuinely sorry that several other aspects of your visit did not meet expectations.We sincerely apologize for the inconvenience you experienced with the water in your room on the day of your departure. Although the issue was resolved shortly after, we understand how disruptive this must have been and wish we could have addressed it for you sooner. We're also sorry to hear that the hallway carpet and elevator condition affected your impression of the property, both items are on our current maintenance and improvement plan.Regarding breakfast, our team is typically careful to keep everything stocked through the posted service time, but we’ll revisit our procedures to ensure a better experience for all guests. We truly appreciate you pointing out where we can do better, and your comments will be shared with our team so we can continue to improve.We value your business and hope you’ll consider staying with us again to see the changes firsthand.

酒店回复: Dear Elizabeth,Thank you so much for your kind and thoughtful review. We’re truly honored that you chose to stay with us during such an important time, and we’re glad to know everything, from the smooth check-in to the accessibility of your room, helped make things a bit easier.It’s wonderful to hear that your sister was able to enjoy breakfast before taking you to the hospital, and we hope your surgery went well and that you’re now on the road to a smooth recovery.Should you ever need a place to stay again, we’d be more than happy to welcome you back and assist in any way we can.Wishing you good health and all the best,

酒店回复: Hi Carolyn,Thank you for sharing your feedback with us. We’re so glad to hear that you found your room clean, well lit, and comfortable, and that you enjoyed a refreshing shower with good water pressure. Your positive notes about the cleanliness and comfort mean a lot to our team.We also appreciate you pointing out the areas that could have made your stay even better. While our property’s design limits the number of entrances and exits, we do understand how this can feel restrictive at times. We’ll also take your comments about the AC into consideration as we continue working on improvements.We truly value your thoughtful feedback and hope to have the chance to welcome you back again for another comfortable stay.

酒店回复: Hi Stephen,Thank you so much for your kind review! We’re delighted to hear that you found good value in your visit and enjoyed a clean, comfortable room. It’s also great to know our location worked well for both business and sightseeing, being close to everything Kansas City has to offer is something many of our guests appreciate.We're especially glad that our front desk team made a positive impression and helped make your check-in experience smooth. We’ll be sure to pass along your compliments!We appreciate your note on breakfast as well. While we offer the classic Comfort Inn lineup, we’re always open to feedback and ideas that might make it even better for our guests.Thanks again for staying with us, your recommendation means a lot, and we look forward to welcoming you back on your next visit to the area.

酒店回复: Dear Jon,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We’ve followed up with our housekeeping team to ensure this is addressed properly moving forward.As for the shower on Sunday morning, we understand how frustrating that must have been. Unfortunately, we experienced a temporary drop in city water pressure that affected service throughout the building. The issue was resolved shortly after your checkout, but we’re very sorry for the inconvenience it caused.While we can’t control the view, we appreciate your understanding, and we truly hope you’ll consider giving us another opportunity in the future to provide a much better experience.