This place is really good for almost double the price. Good pressure, hot water shower, comfortable bed, very clean room and gronds, friendly people with solid Kentucky accents, cumberland gap water bottles available. I was surprised how nice it was.
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酒店回复: Dear Minette,We are very happy to hear that you enjoyed your stay with us. We hope you will continue to stay with us when you visit the area.I will share your feedback with the staff. They receive encouragement from reviews like yours.Warm regards,Cherae
5.0分
情侣出游
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This property is no-frills, but one of the CLEANEST places we have ever stayed. While it has a small kitchenette, there are no cooking utensils, mugs, silverware, etc. If someone wants to make use of these facilities, they must bring their own cooking equipment. The staff is very nice and helpful. All we required was a clean, safe place to sleep, and this fit what we wanted.
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酒店回复: Dear Hugh,First, I would like to apologize for the lack of information given you at check in. We have all the cooking equipment needed for the rooms available upon request. Secondly, I would like to thank you for the wonderful review. The staff work very hard to ensure a pleasant stay for each of our guests. They will be encouraged by your review.We hope you will choose to stay with us again in the future.Warm regards,Cherae
4.0分
情侣出游
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The newly renovated very clean room was comfortable and clean. All staff were very friendly and we had no issues with our stay. Would stay again when in this area!
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酒店回复: Dear Becky,Thank you for your review. We love to provide the best stay for our guests.We hope you will stay with us again each time you are in the area.Warm regards,Cherae
5.0分
其他
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I was pleasantly surprised by the price/quality of my room. The room was very clean. A+ to the housekeeping staff!! Check in was easy and I love the southern hospitality !! I forgot to ask for a hair dryer , I didn’t have one in my room. The pool was super clean, well maintained and I was so happy!!
5.0分
家庭亲子
Check in was smooth, staff was extremely kind and friendly. The rooms were impressively neat and clean. The pool was well maintained and super clean
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酒店回复: Dear Susan,Thank you for your encouraging words. I will share your review with the staff.We are very pleased that you enjoyed your stay and hope you will return to visit us again soon!Best regards,Cherae
4.0分
其他
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For the price, this was a nice place to stay for 1 night in southeastern Kentucky. My room was spacious, clean, and I liked the breakfast buffet. It isn't the Ritz, but for a 1 night stopover, it worked great! The staff at the front desk was helpful and friendly too.
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酒店回复: Dear William,We are so glad we were able to provide you with a place to stay for the night. We are happy to see that you enjoyed your room and were treated well by the staff. We hope to be able to accommodate you again in the future if you happen to be in Middlesboro.Warm regards,Cherae
4.0分
情侣出游
It was clean and nice but the TV was very small and not very modern -- the room was nice with a large refrigerator and a stove for cooking
4.0分
其他
Quick check in, clean room, decent breakfast, poor lighting outside.
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酒店回复: Dear David,Thank you for your review. We are happy to hear that you enjoyed your stay overall. We have tried to improve the lighting outside. Maintenance will be advised and check to ensure that all lights are working properly. We appreciate you for bringing this to our attention.We hope you will visit us again in the future.Best regards,Cherae
3.0分
情侣出游
Didn't stay as we found a better location in Cumberland Gap.
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酒店回复: Dear Alan,I hope you enjoyed your stay at another location. I am surprised that you gave a review. When a guest hasn't occupied a room at the location or had experience with our guest services team, it should not be allowed to review your experience.Best regards,Cherae
2.0分
其他
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Not impressed
We were there for a graduation ceremony. Plumbing in the tiny bathroom was horrible, toilet gurgled day and night, sometimes it would flush normally, other times not. When you needed the flush most, it would back up almost running over! The first morning there, the tub backed up 3/4 of the way back, with not only water, but black sludge, too! It finally went down before we left for graduation, but we had to wash down with cups of water and fortunately had Lysol wipes with us, no time to call for help! There was no hair dryer in the room, had to call for that, but they promptly brought one. I’ve never stayed in a room with a full kitchenette that had absolutely NO cutlery, pots/pans, dishes, etc!!! I sure as hell wasn’t going out to buy any for my stay, but would’ve been nice to have in room! The water in shower never got above lukewarm. As small as bathroom was(with sink outside door), it would’ve been nice for toilet to have had a lid to pull down and set some toiletries on and to pull down when it was constantly getting stopped up! The base of the floor
lamp was totally rusted as was the handle on the nightstand! Weatherstripping around door was missing. The staff there were very nice and the close proximity to the Lincoln Memorial University was convenient for our family member’s graduation, that’s probably the two good things I can say!,
This place is really good for almost double the price. Good pressure, hot water shower, comfortable bed, very clean room and gronds, friendly people with solid Kentucky accents, cumberland gap water bottles available. I was surprised how nice it was.
This property is no-frills, but one of the CLEANEST places we have ever stayed. While it has a small kitchenette, there are no cooking utensils, mugs, silverware, etc. If someone wants to make use of these facilities, they must bring their own cooking equipment. The staff is very nice and helpful. All we required was a clean, safe place to sleep, and this fit what we wanted.
The newly renovated very clean room was comfortable and clean. All staff were very friendly and we had no issues with our stay. Would stay again when in this area!
I was pleasantly surprised by the price/quality of my room. The room was very clean. A+ to the housekeeping staff!! Check in was easy and I love the southern hospitality !! I forgot to ask for a hair dryer , I didn’t have one in my room. The pool was super clean, well maintained and I was so happy!!
Check in was smooth, staff was extremely kind and friendly. The rooms were impressively neat and clean. The pool was well maintained and super clean
For the price, this was a nice place to stay for 1 night in southeastern Kentucky. My room was spacious, clean, and I liked the breakfast buffet. It isn't the Ritz, but for a 1 night stopover, it worked great! The staff at the front desk was helpful and friendly too.
It was clean and nice but the TV was very small and not very modern -- the room was nice with a large refrigerator and a stove for cooking
Quick check in, clean room, decent breakfast, poor lighting outside.
Didn't stay as we found a better location in Cumberland Gap.
Not impressed
We were there for a graduation ceremony. Plumbing in the tiny bathroom was horrible, toilet gurgled day and night, sometimes it would flush normally, other times not. When you needed the flush most, it would back up almost running over! The first morning there, the tub backed up 3/4 of the way back, with not only water, but black sludge, too! It finally went down before we left for graduation, but we had to wash down with cups of water and fortunately had Lysol wipes with us, no time to call for help! There was no hair dryer in the room, had to call for that, but they promptly brought one. I’ve never stayed in a room with a full kitchenette that had absolutely NO cutlery, pots/pans, dishes, etc!!! I sure as hell wasn’t going out to buy any for my stay, but would’ve been nice to have in room! The water in shower never got above lukewarm. As small as bathroom was(with sink outside door), it would’ve been nice for toilet to have had a lid to pull down and set some toiletries on and to pull down when it was constantly getting stopped up! The base of the floor
lamp was totally rusted as was the handle on the nightstand! Weatherstripping around door was missing. The staff there were very nice and the close proximity to the Lincoln Memorial University was convenient for our family member’s graduation, that’s probably the two good things I can say!,