Very old broken bathroom , carpets are old and not looking good overall. Some smell also comes from the room.
酒店回复: thank you for taking the time to share your stay
2.0分
家庭亲子
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This property is old, word down, dirty, falling apart, just awful. The staff were fine and as helpful as they could be, but we had no pillows, and there were none available. Obviously people live in the hotel, and with paperthin walls, all conversations and fights could be heard. No such thing as a non smoking room, all stank of smoke, no lock on the back door of the property and so anyone could get in, paint peeling everywhere, just terrible. The high point was the friendly receptionist who also drove the shuttle in the morning.
酒店回复: thank you for taking the time to share your stay
1.0分
其他
There was only one person working. The ac was broken. The wifi wouldn’t connect. The one person working was extremely unhelpful and disrespectful.
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酒店回复: dear guest, our team apologizes that we failed to exceed your expectations- we will not let this go ignored and pass this to the correct departments
1.0分
其他
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Terrible experience
This hotel is unlivable. There is black mold in the room and bathroom, there was not enough bedding, and the shower did not work at all. I tried to capture as much as I could in photos; the hotel is disgusting. I have also filed a complaint with the BBB and I will try to work with the city of Buffalo to get an inspection.
酒店回复: our team apologizes that we failed to exceed your expectations.
5.0分
其他
The people were very friendly and kind. I only have one complaint. There was no coffee in my room in morning.
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酒店回复: thank you for taking the time to share your stay with us. we are honored to be able to exceed your expectations. we do apologize for no coffee in your room- suburban is normally for our long term guests so we dont provide coffee packets unless requested.
2.0分
家庭亲子
I didn't like the bathroom plumbing was horrible
酒店回复: thank you for taking the time to share your stay
1.0分
情侣出游
Not worth
酒店回复: thank you for taking the time to share your stay
Very old broken bathroom , carpets are old and not looking good overall. Some smell also comes from the room.
This property is old, word down, dirty, falling apart, just awful. The staff were fine and as helpful as they could be, but we had no pillows, and there were none available. Obviously people live in the hotel, and with paperthin walls, all conversations and fights could be heard. No such thing as a non smoking room, all stank of smoke, no lock on the back door of the property and so anyone could get in, paint peeling everywhere, just terrible. The high point was the friendly receptionist who also drove the shuttle in the morning.
There was only one person working. The ac was broken. The wifi wouldn’t connect. The one person working was extremely unhelpful and disrespectful.
Terrible experience
This hotel is unlivable. There is black mold in the room and bathroom, there was not enough bedding, and the shower did not work at all. I tried to capture as much as I could in photos; the hotel is disgusting. I have also filed a complaint with the BBB and I will try to work with the city of Buffalo to get an inspection.
The people were very friendly and kind. I only have one complaint. There was no coffee in my room in morning.
I didn't like the bathroom plumbing was horrible
Not worth