酒店回复: Thank you for your feedback and rating. We are glad that you had a wonderful time with us and we surely look forward to seeing you again soon.
2.0分
其他
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Breakfast menu was cold. Room service was not done properly. Staff were slow nearly to no staff at breakfast area. Basic things were missing like water nor the staff didn’t even checked if we need anything. I had to ask them. When checking out the person at reception asked me about the stay told him few things like water. He took it lightly and asked me if I need water to while leaving it sounded like he’s making fun of me. It could be my feelings but I don’t appreciate these kinda statements when you asked me what was the issue.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry that multiple aspects of your experience, including breakfast service, room service, and interactions at checkout, fell short of expectations. We understand how frustrating this must have been, and we regret that your concerns were not handled with the care and seriousness they deserved.Your comments are important and will be reviewed internally to ensure better service consistency and more attentive communication. We appreciate you taking the time to share your experience.
5.0分
情侣出游
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The breakfast is mind blowingly good: variety, quality and dining room. Abjit in the breakfast shift is outstandingly good at his job. He was attentive, sincere and accommodating. He's very customer centric.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear you enjoyed the breakfast, from the variety and quality to the dining experience. It’s wonderful to know the service during breakfast made such a positive impression.We truly appreciate you taking the time to share your kind words and are glad your experience was so enjoyable.
1.0分
其他
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The AC in the lobby & dining rooms was so cold we couldn't use them. And ghastly loud music everywhere. I expected better from Hyatt and will never stay there again.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry that the temperature and noise levels in the lobby and dining areas made your experience uncomfortable. We understand how disappointing this must have been, especially given your expectations.Your concerns have been noted and will be reviewed internally as we continue working to provide a more comfortable and balanced environment for our guests.
2.0分
其他
Lack of power sockets in room
Stained couch
Advised there was a view, it was a wall
Asked for strawberry jam at breakfast was given a half used portion
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酒店回复: Thank you for sharing your feedback. We’re sorry that several aspects of your stay, including the room condition, amenities, view expectations, and breakfast service, did not meet standards. We understand how these details can impact the overall experience and regret the disappointment caused.Your comments have been noted and will be reviewed internally to help us improve consistency and attention to detail. We appreciate you taking the time to share your experience and invite you to reach out directly if you would like to discuss this further.
4.0分
商务出差
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Arjun at reception was very helful. House keeping by Seraj and Sony outrstanding. Harsh and Simon in the restaurant very cooperative. Roof leaking in the glasshouse near restaurant is risky.
非常热情周到的酒店，干净整洁，井井有条。
位于市中心，早餐很赞，一定要尝尝玫瑰煎蛋！
在这里度过了一个愉快的夜晚。员工非常友好，食物也很棒。强烈推荐住在这里。
漂亮的房间
一家非常别致且管理良好的酒店！
Breakfast menu was cold. Room service was not done properly. Staff were slow nearly to no staff at breakfast area. Basic things were missing like water nor the staff didn’t even checked if we need anything. I had to ask them. When checking out the person at reception asked me about the stay told him few things like water. He took it lightly and asked me if I need water to while leaving it sounded like he’s making fun of me. It could be my feelings but I don’t appreciate these kinda statements when you asked me what was the issue.
The breakfast is mind blowingly good: variety, quality and dining room. Abjit in the breakfast shift is outstandingly good at his job. He was attentive, sincere and accommodating. He's very customer centric.
The AC in the lobby & dining rooms was so cold we couldn't use them. And ghastly loud music everywhere. I expected better from Hyatt and will never stay there again.
Lack of power sockets in room
Stained couch
Advised there was a view, it was a wall
Asked for strawberry jam at breakfast was given a half used portion
Arjun at reception was very helful. House keeping by Seraj and Sony outrstanding. Harsh and Simon in the restaurant very cooperative. Roof leaking in the glasshouse near restaurant is risky.