酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We strive to provide a comfortable and relaxing environment for all our guests, and it is disappointing to learn that we fell short in your case. We are taking your comments seriously and will address the issues regarding soundproofing, rooftop noise, and other disturbances. Additionally, we will work on improving guest etiquette in the common areas to ensure a better experience for everyone. We regret that your stay with us did not meet your expectations and hope you will give us another opportunity in the future to provide you with the quality experience we aim to deliver."
4.0分
家庭亲子
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Hotel City Heart Premium offers a decent experience with its well-located premises and friendly staff. The authentic food stands out as a highlight, and the spacious rooms can comfortably accommodate three adults. However, some rooms may need renovation to improve the overall experience. The rooftop restaurant garden is a lovely feature for relaxation. While the stay is pleasant, there are areas that could benefit from enhancement. Overall, I would rate it a 3 out of 5.
3.0分
家庭亲子
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This hotel is asleep! It seems like the glorious days are behind it. BUT the location itself in sector 17 near the Capital City Coplex and Rock Garden is perfect. Everything is worn out at the hotel and it is not clean. The bathroom barely worked, and the minibar was gross. But we slept well and most of the staff is friendly. The Indian food from their restaurant is good.
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酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated our prime location in Sector 17 near the Capital City Complex and Rock Garden, as well as the quality of sleep, friendly staff, and Indian food from our restaurant. However, we sincerely apologize for the issues you faced with cleanliness, the bathroom, and the minibar. Your comments about the hotel’s upkeep are duly noted, and we understand how important these factors are for a pleasant stay. Rest assured, we are actively working on renovations and improvements to bring back the charm and comfort our guests expect. Your feedback is invaluable, and we hope you’ll consider visiting us again in the future to experience the positive changes we’re making. Warm regards, Hotel City Heart Premium
3.0分
其他
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Property not upto the mark. Looked good in pictures but actual not that good. Breakfast not good. Rooms smelling washroom not neat. Towels and other toileterries not available have to ask for them. Overall not a good experience at all
4.0分
情侣出游
decent hotel, in safe location.. yes it needs a little bit renovation.. bt had a comfortable stay.
3.0分
其他
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Room was on 4rth floor. Height is very low (7 feet approx only). For a tall guy like me, there were high chances of hitting the fan. TV size was very small. Rest things were ok.
4.0分
家庭亲子
Was a one day stay. Good and neat room. Family had a good stay. Near to the market. They have a good resto-bar for chilling out.
3.0分
朋友出游
1 Location was good.
2 Food was also good.
3 Regarding Amenities was not upto the mark of charges paid for the stay
Services were average
4.0分
独自旅行
location is center of city walking distance from 17 sector market .. food joints / wine shops easy accessable with Parking space
5.0分
其他
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Excellent location, friendly staff, Excellent room size and ventilation. It is a value for money. In room food price is over priced.
房间很好。 然而，我们整个晚上都听到了持续不断的鸟叫声，还有来自隔热很差的屋顶的噪音。 添加混合机的原材料可能会制成鸡尾酒。 最糟糕的是，凌晨 2 点，人们在走廊里大喊大叫，就像我们在夏令营一样。 我在印度住了1个月，这是我住过的最差的酒店
Hotel City Heart Premium offers a decent experience with its well-located premises and friendly staff. The authentic food stands out as a highlight, and the spacious rooms can comfortably accommodate three adults. However, some rooms may need renovation to improve the overall experience. The rooftop restaurant garden is a lovely feature for relaxation. While the stay is pleasant, there are areas that could benefit from enhancement. Overall, I would rate it a 3 out of 5.
This hotel is asleep! It seems like the glorious days are behind it. BUT the location itself in sector 17 near the Capital City Coplex and Rock Garden is perfect. Everything is worn out at the hotel and it is not clean. The bathroom barely worked, and the minibar was gross. But we slept well and most of the staff is friendly. The Indian food from their restaurant is good.
Property not upto the mark. Looked good in pictures but actual not that good. Breakfast not good. Rooms smelling washroom not neat. Towels and other toileterries not available have to ask for them. Overall not a good experience at all
decent hotel, in safe location.. yes it needs a little bit renovation.. bt had a comfortable stay.
Room was on 4rth floor. Height is very low (7 feet approx only). For a tall guy like me, there were high chances of hitting the fan. TV size was very small. Rest things were ok.
Was a one day stay. Good and neat room. Family had a good stay. Near to the market. They have a good resto-bar for chilling out.
1 Location was good.
2 Food was also good.
3 Regarding Amenities was not upto the mark of charges paid for the stay
Services were average
location is center of city walking distance from 17 sector market .. food joints / wine shops easy accessable with Parking space
Excellent location, friendly staff, Excellent room size and ventilation. It is a value for money. In room food price is over priced.
Good big size and comfortable bed