酒店回复: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you were pleased with the room and appreciated our service attitude. Your positive feedback is truly motivating for our entire team and reassures us that we are on the right track.It was a pleasure to host you, and we sincerely hope to welcome you back again for another enjoyable stay.Kind regards,Guest Relations Team
酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the condition of the room and facilities did not meet your expectations and that you experienced an issue with the door upon arrival.Please accept our sincere apologies for the inconvenience caused. A door that does not function properly is certainly not acceptable, and we regret that your concern was not handled more effectively at the time. Your comments have been shared with our technical and management teams for immediate inspection and corrective action.We are also sorry that you felt our hotel did not offer the same value compared to others in a similar price range. Your feedback is very important to us as we continuously work to improve our standards.On the other hand, we are pleased to hear that you were satisfied with the service provided by our front desk colleague. Your kind words about his warmth and attentiveness will be shared with him.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Guest Relations Team
酒店回复: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you were pleased with the room and appreciated our service attitude. Your positive feedback is truly motivating for our entire team and reassures us that we are on the right track.It was a pleasure to host you, and we sincerely hope to welcome you back again for another enjoyable stay.Kind regards,Guest Relations Team
酒店回复: Dear Guest,We are truly sorry to read how disappointed you were with your stay. Your comments regarding the condition of the facilities, housekeeping service, and overall standards are very concerning to us and certainly do not reflect the level of service we aim to deliver.Regarding the brand name, our hotel operates under the official standards of Wanda Hotels & Resorts, and the title Wanda Vista is used in full compliance with brand authorization. There is absolutely no intention to misrepresent the brand or mislead our guests. However, we understand that when the experience does not meet expectations, brand affiliation becomes secondary to the actual stay experience.We sincerely apologize if your room was not serviced during your four-night stay. This is not in line with our housekeeping procedures, and leaving trays outside the room without timely collection is also unacceptable. Your feedback has been shared with the relevant department heads for immediate review and corrective action.We regret that we were unable to provide a stay that reflected the standards associated with our name. Guest satisfaction is extremely important to us, and we take your comments seriously as an opportunity to improve.Kind regards,Guest Relations Team
1.0分
豪华特大床房
商务出差
一塌糊涂。
住过最恶心的酒店。
没有之一
服务员进门敲两下就刷卡。我靠……..
水槽化学试剂还残留
床太软
淋浴房这样修补的
房间内磕碰很多
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to hear about the very disappointing experience you had during your stay. Please accept our sincere apologies for the concerns you raised regarding room condition, cleanliness, privacy, and service procedures.Entering a guest room without proper permission and ensuring the highest standards of hygiene and maintenance are matters we take extremely seriously. Your comments have been shared with our management and relevant departments for immediate investigation and corrective action. This is certainly not the level of comfort, safety, or service we aim to provide.We regret that your stay did not meet expectations and appreciate you bringing these issues to our attention, as they help us improve. Should you be willing to give us another opportunity in the future, we would welcome the chance to restore your confidence in our service.Kind regards,Guest Relations Team
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear about the serious cleanliness issues you encountered, including the condition of the bed linens upon arrival and the delays in housekeeping service. This is completely unacceptable and does not reflect the standards expected from a Wanda Vista hotel.We sincerely apologize for the inconvenience caused by the repeated follow-ups required and for the lack of timely response. Your comments have been escalated to our housekeeping and management teams for immediate investigation and corrective action to prevent such situations from recurring.We fully understand your disappointment, especially considering the room rate and brand expectations, and we deeply regret that your stay did not meet those standards. We hope you will allow us another opportunity in the future to restore your confidence and provide the quality experience you rightfully expect.Kind regards,Guest Relations TeamWanda Vista Istanbul
酒店回复: Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you found everything perfect during your stay. Your kind words are greatly appreciated and motivate our entire team.We look forward to welcoming you back to Wanda Vista Istanbul soon.Kind regards,Guest Relations TeamWanda Vista Istanbul
酒店回复: Dear Adola, Thank you very much for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience you encountered during your stay.We are especially concerned to learn about your dissatisfaction with the breakfast selection. The lack of variety, especially the absence of meat options, is certainly not the standard we aim to provide. Your comments regarding the buffet setup, food presentation, and table height are also very valuable, and we will immediately share them with our culinary and management teams for improvement.We also apologize for the limited gym hours. We understand that many guests travel for business and require more flexible access. Your feedback will help us reassess and improve our opening hours.Additionally, we are sorry for the discomfort you felt in the B Block corridor and for the challenges you faced during breakfast service, including seating issues and the service attitude you described. This is not the level of hospitality we strive to deliver.Thank you again for bringing all these points to our attention. We truly appreciate your feedback, as it helps us improve. We hope we may have another chance to welcome you back in the future and provide you with a much better experience.Guest Relations TeamWanda Vista Istanbul
酒店回复: Dear Guest,Thank you for taking the time to share such detailed feedback regarding your recent stay. We are sincerely sorry to hear that your experience did not meet your expectations, and we truly appreciate your honesty, as it helps us identify areas that require immediate improvement.We apologize for the inconvenience you faced during your stay, including the distance from the city center, room cleanliness, delays in service response, and the issues you encountered with amenities. Please be assured that this does not reflect the standards we aim to provide. All departments mentioned — including housekeeping, front office, and guest services — have been informed, and we are taking your comments very seriously.We would also like to clarify that we never tolerate discrimination of any kind toward any guest. Your feedback regarding the attitude of some staff members has been forwarded for internal review and additional training. Ensuring respectful and attentive service to every guest is our priority.Regarding the housekeeping concerns and missing amenities, we deeply regret the oversight and will reinforce stricter room checks to prevent similar situations in the future. We also acknowledge your comments about first-aid availability and will evaluate how we can improve guest support for urgent minor needs.On a positive note, we are glad to know you enjoyed the restaurant and that the dishes suited your taste. Still, we are aware that the overall stay should have been much better.Thank you again for bringing these issues to our attention. We hope you will allow us another opportunity in the future to offer you a more comfortable and pleasant experience that reflects our true standards of hospitality.Kind regards,Guest Relations TeamWanda Vista Istanbul
酒店回复: Dear Guest, Thank you very much for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet your expectations, and we truly apologize for the inconveniences you experienced.We are disappointed to hear about your comments regarding cleanliness, breakfast quality, and the service provided at the front desk. Please rest assured that we take such feedback very seriously. Your observations have already been shared with our housekeeping and guest service teams to ensure immediate improvements.Regarding room allocation, we do our best to accommodate all guest requests based on availability, and we are sorry if the assigned room did not meet your preferences.We truly appreciate your constructive comments about our facilities and location. Your feedback helps us to identify areas where we can enhance the guest experience.We hope you might give us another opportunity in the future to welcome you back and demonstrate the high standard of hospitality that we aim to provide.Warm regards,Guest Relations TeamWanda Vista İstanbul
房间干净
设施:完善
服务:周到
卫生:干净。
望早餐多增加品种
房间设施很差,到处都是破破烂烂脏兮兮的。刚入住我就跟他们的服务员说门有问题,只能开一半就卡主了,要侧着身子进去,他们表示这没有问题的!同等价位其他的酒店比这好多了。唯一满意的就是前台那位男士,热情贴心
位置离老城区和蓝色清真寺、加拉塔塔、塔克西姆广场、独立大街等知名景点有点远,伊斯坦布尔堵车严重,自驾的话需要40-50分钟。公寓式酒店,设施有点陈旧,因为远离市中心,周围环境还比较安静,楼下有家叫万豪的中餐店,略贵,但味道还是很不错的。
有史以来住过最坑的酒店,地点偏就不提了,基础设施破旧不堪,服务水平垫底,国内3星以下的设施标准,居然敢称文华万达!打着这张招牌实质吸引的是亚非拉团客。住了四晚没有任何房间打扫。餐盆放门口两天没人收。房间就不放图了等大家入坑感受。上传几张电梯内部图大家开开眼。
一塌糊涂。
住过最恶心的酒店。
没有之一
服务员进门敲两下就刷卡。我靠……..
水槽化学试剂还残留
床太软
淋浴房这样修补的
房间内磕碰很多
简直糟透了,入住当晚,枕头床单到处是脏的! 看图吧,叫了很多次半夜才来换。 第二天回来发现竟然没有打扫卫生,催了三次找平台投诉才来! 万达文华800多一晚的房费,竟然是这样的!
设施:酒店比较新,房间大
卫生:比较干净
环境:楼下有中餐厅,送餐到房间
服务:非常好,本来定错了时间,帮免费取消了,服务员Supeviro Mr.Mahmut 非常热情,给5星好评
健身房开放时间不够
早餐没有的吃
好像是素食餐厅
根本没得吃的
土耳其万达文华酒店住的非常的不爽,原因不是房间不够大,房间挺大的的,原因是他的早餐太差劲了
做一个五星级的酒店,收费五星级的酒店稍微贵一点,但是早餐东西吃好像就进去了一个素食餐厅,早餐没有一片肉,没有一片培根,没有一个三文鱼,上有什么牛肉牛排或者是鸡腿的都没有如果是一个中餐厅也没有中餐拥有的荤菜,除了素食全是素食,有几个白水煮蛋之外,那剩下的就是这个炒鸡蛋,然后就是西红柿炒蛋,还有一个红色的火腿这个红色的火腿这个红色的火仔在这个早餐里面冲到了整个门面功夫在凉菜里面出现红彤彤的,然后熟蒸熟了红色的还有切片用西红柿橘的,一共有三种,一共出现了五份一个食品的红色火腿肠可以吃吐怀疑人生
其实是健身房,他不是24小时开房的,早上9:00到晚上9:00出差来土耳其的人早上9:00已经到客户来开会去了,等到你晚上回来应酬回来累了休息一下
他在房屋建筑整体来就硬件不错,但是B栋上电梯的那个走廊实在是太窄了,从电梯口出来到玻璃窗前总共还不到1米宽,显得特别的局促和狭义非常的不舒服
放食物的桌子做得老高了,垫脚尖都看不到盘子是什么菜?出差的时候人家那些巨人国也没看到餐厅里面的桌子那么高的还一层一层的架子来放菜和面包面包夹的夹不到拿个夹子的手里面的夹不到面包,我就不知道是什么样的人设计,这样的桌子这么高服务的也看到土耳其的人比我们中国人要更高到哪里去啊?非常的不忍心,非常的不贴近现实的使用。
可能酒店的人比较多,早上7:00多钟下楼去吃饭,就没有地方做,根本没地方做,也没人安排座位走进去自己去占座位,偶尔有闲置的一个空位置,没人整理,然后我就站在中台吃东西,服务员很不耐烦的叫我去插针的去做别人的桌子那里要我去做又没有收拾,他叫你去做你去做呀,我想你没收拾我咋坐呀
食品真的没有啥可以选择的。只有一种红色火腿肠,冷盘,熟食,都是一种。然后就是圣女果,我是无法吃饱,更不用谈吃得好。如果不改善,我不想再来了。太让我失望了。
不得不说酒店离市中心真的非常非常远(两小时起步)如果自由行来旅游真的不推荐住这里。
工作人员是没什么热情的包括主管在内(女生稍微好点)关于讲中文被歧视这个事需要澄清一下讲英文他们也一样歧视,非常平等的创死每个人!另外送东西这个事情可绝了,只要接线员是男的东西就不可能会送。催完只会回复OK I’ll follow up!
房间卫生大致看还不错仔细一看还不如大致看一下,就不说房间那些磕碰损坏无法处理的问题了,水瓶、纸屑总能在沙发底下、桌子底下找到。上一个住客还蛮贴心的怕我两瓶水不够喝还给我留了半壶水(真是好心人)吹风机也不知道从哪个犄角旮旯翻出来的。
记得备好基础药物等,被划伤后问前台要一个创可贴他们表示酒店没有储备任何相关的物品或药品还去前台后面的房间找过,另外行李保管员可能有兼职,你问任何地方地方他都说不知道然后加一句需要帮你叫出租车吗。
酒店餐厅还行比较符合中国人胃口,价格和外面餐厅差不多
老王家的产业卖给当地人经营了?硬件还是很不错的,但服务和早餐都很一般。酒店位于新欧洲区,距离亚洲区和景点遍地的老欧洲区很远。卫生做的太差了,哪都脏。和前台提要求,前台根本不理,当晚入住的中国游客都被安排在视野不好的一楼。口碑都要被败完了。