酒店回复: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you were pleased with the room and appreciated our service attitude. Your positive feedback is truly motivating for our entire team and reassures us that we are on the right track.It was a pleasure to host you, and we sincerely hope to welcome you back again for another enjoyable stay.Kind regards,Guest Relations Team

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the condition of the room and facilities did not meet your expectations and that you experienced an issue with the door upon arrival.Please accept our sincere apologies for the inconvenience caused. A door that does not function properly is certainly not acceptable, and we regret that your concern was not handled more effectively at the time. Your comments have been shared with our technical and management teams for immediate inspection and corrective action.We are also sorry that you felt our hotel did not offer the same value compared to others in a similar price range. Your feedback is very important to us as we continuously work to improve our standards.On the other hand, we are pleased to hear that you were satisfied with the service provided by our front desk colleague. Your kind words about his warmth and attentiveness will be shared with him.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Guest Relations Team

酒店回复: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you were pleased with the room and appreciated our service attitude. Your positive feedback is truly motivating for our entire team and reassures us that we are on the right track.It was a pleasure to host you, and we sincerely hope to welcome you back again for another enjoyable stay.Kind regards,Guest Relations Team

酒店回复: Dear Guest,We are truly sorry to read how disappointed you were with your stay. Your comments regarding the condition of the facilities, housekeeping service, and overall standards are very concerning to us and certainly do not reflect the level of service we aim to deliver.Regarding the brand name, our hotel operates under the official standards of Wanda Hotels & Resorts, and the title Wanda Vista is used in full compliance with brand authorization. There is absolutely no intention to misrepresent the brand or mislead our guests. However, we understand that when the experience does not meet expectations, brand affiliation becomes secondary to the actual stay experience.We sincerely apologize if your room was not serviced during your four-night stay. This is not in line with our housekeeping procedures, and leaving trays outside the room without timely collection is also unacceptable. Your feedback has been shared with the relevant department heads for immediate review and corrective action.We regret that we were unable to provide a stay that reflected the standards associated with our name. Guest satisfaction is extremely important to us, and we take your comments seriously as an opportunity to improve.Kind regards,Guest Relations Team

酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to hear about the very disappointing experience you had during your stay. Please accept our sincere apologies for the concerns you raised regarding room condition, cleanliness, privacy, and service procedures.Entering a guest room without proper permission and ensuring the highest standards of hygiene and maintenance are matters we take extremely seriously. Your comments have been shared with our management and relevant departments for immediate investigation and corrective action. This is certainly not the level of comfort, safety, or service we aim to provide.We regret that your stay did not meet expectations and appreciate you bringing these issues to our attention, as they help us improve. Should you be willing to give us another opportunity in the future, we would welcome the chance to restore your confidence in our service.Kind regards,Guest Relations Team

酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear about the serious cleanliness issues you encountered, including the condition of the bed linens upon arrival and the delays in housekeeping service. This is completely unacceptable and does not reflect the standards expected from a Wanda Vista hotel.We sincerely apologize for the inconvenience caused by the repeated follow-ups required and for the lack of timely response. Your comments have been escalated to our housekeeping and management teams for immediate investigation and corrective action to prevent such situations from recurring.We fully understand your disappointment, especially considering the room rate and brand expectations, and we deeply regret that your stay did not meet those standards. We hope you will allow us another opportunity in the future to restore your confidence and provide the quality experience you rightfully expect.Kind regards,Guest Relations TeamWanda Vista Istanbul

酒店回复: Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you found everything perfect during your stay. Your kind words are greatly appreciated and motivate our entire team.We look forward to welcoming you back to Wanda Vista Istanbul soon.Kind regards,Guest Relations TeamWanda Vista Istanbul

酒店回复: Dear Adola, Thank you very much for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience you encountered during your stay.We are especially concerned to learn about your dissatisfaction with the breakfast selection. The lack of variety, especially the absence of meat options, is certainly not the standard we aim to provide. Your comments regarding the buffet setup, food presentation, and table height are also very valuable, and we will immediately share them with our culinary and management teams for improvement.We also apologize for the limited gym hours. We understand that many guests travel for business and require more flexible access. Your feedback will help us reassess and improve our opening hours.Additionally, we are sorry for the discomfort you felt in the B Block corridor and for the challenges you faced during breakfast service, including seating issues and the service attitude you described. This is not the level of hospitality we strive to deliver.Thank you again for bringing all these points to our attention. We truly appreciate your feedback, as it helps us improve. We hope we may have another chance to welcome you back in the future and provide you with a much better experience.Guest Relations TeamWanda Vista Istanbul

酒店回复: Dear Guest,Thank you for taking the time to share such detailed feedback regarding your recent stay. We are sincerely sorry to hear that your experience did not meet your expectations, and we truly appreciate your honesty, as it helps us identify areas that require immediate improvement.We apologize for the inconvenience you faced during your stay, including the distance from the city center, room cleanliness, delays in service response, and the issues you encountered with amenities. Please be assured that this does not reflect the standards we aim to provide. All departments mentioned — including housekeeping, front office, and guest services — have been informed, and we are taking your comments very seriously.We would also like to clarify that we never tolerate discrimination of any kind toward any guest. Your feedback regarding the attitude of some staff members has been forwarded for internal review and additional training. Ensuring respectful and attentive service to every guest is our priority.Regarding the housekeeping concerns and missing amenities, we deeply regret the oversight and will reinforce stricter room checks to prevent similar situations in the future. We also acknowledge your comments about first-aid availability and will evaluate how we can improve guest support for urgent minor needs.On a positive note, we are glad to know you enjoyed the restaurant and that the dishes suited your taste. Still, we are aware that the overall stay should have been much better.Thank you again for bringing these issues to our attention. We hope you will allow us another opportunity in the future to offer you a more comfortable and pleasant experience that reflects our true standards of hospitality.Kind regards,Guest Relations TeamWanda Vista Istanbul

酒店回复: Dear Guest, Thank you very much for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet your expectations, and we truly apologize for the inconveniences you experienced.We are disappointed to hear about your comments regarding cleanliness, breakfast quality, and the service provided at the front desk. Please rest assured that we take such feedback very seriously. Your observations have already been shared with our housekeeping and guest service teams to ensure immediate improvements.Regarding room allocation, we do our best to accommodate all guest requests based on availability, and we are sorry if the assigned room did not meet your preferences.We truly appreciate your constructive comments about our facilities and location. Your feedback helps us to identify areas where we can enhance the guest experience.We hope you might give us another opportunity in the future to welcome you back and demonstrate the high standard of hospitality that we aim to provide.Warm regards,Guest Relations TeamWanda Vista İstanbul