酒店回复: Hello Sheila, Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance seriously, and your observations about the pillowcases and the shower are invaluable for our ongoing improvement efforts. We appreciate your input and will ensure that it is communicated to the appropriate departments to enhance our guest experience moving forward. Your insights help us strive for excellence in all areas of our hotel.
4.0分
朋友出游
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The overall property was clean, the young man at the front desk was very polite and efficient. The common areas; cafe ( although limited), bar and pool area were tidy. The huge spa tub was amazing.
Unfortunately our room had a distinct mildew smell ( upon further examination we found it was the entire carpet), also the glass shower door kept sliding open while taking a shower. In general though the room was clean.
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酒店回复: Hello Sherry,Thank you for sharing your feedback about your recent stay. We're pleased to hear you enjoyed the cleanliness of the property and found our staff welcoming. Your comments regarding the mildew smell and the sliding shower door have been noted and will help us enhance our guest experience. We appreciate your insights and hope to provide you with an even better experience in the future.
5.0分
商务出差
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Aiden in Flagstaff
The front desk staff at check-in and at check-out were both friendly. The room was clean. All fixtures worked. The bed was comfortable. The TV had a good connection with local channels. The shower pressure in the morning wasn't as good as it was in the evening. The bathroom & shower were small. Great quality of soap & hair products. One soap container in the sink area would not release soap. I asked a housekeeper for help; however, she never came to the room to fix it. We would return. The lobby was clean, and the amenities that were offered were a nice added touch.
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酒店回复: Hello Debbie,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the friendly service at the front desk, the cleanliness of your room, and the quality of our amenities. We appreciate your comments regarding the shower pressure and the soap dispenser. We continuously strive to improve and will take your insights into consideration. We look forward to welcoming you back for another stay in the future.
5.0分
其他
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Modern. Great Location
My wife and I were in Flagstaff for Parents' weekend. The hotel was within walking distance to our son's dorm at NAU. The interior looked modern, inviting and had a good vibe. Didn't get to use the pool and hot tub but the outdoor area was nice. Free or discounted breakfast would be awesome as well as better discounted happy hour.
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酒店回复: Hello Virgilio,Thank you for sharing your feedback about your recent stay in Flagstaff. We're glad to hear that you enjoyed our convenient location and found the hotel to have a modern and inviting atmosphere. Your suggestions for breakfast options and happy hour discounts are valuable, and we will be sure to pass them along to our management team for consideration in the future. We hope to welcome you back for another visit when you have the chance to relax and enjoy all our amenities!
5.0分
其他
The place was just amazing. Quiet, clean and well organized. Staff were very kind and helpful. Breakfast amazing.
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酒店回复: Hello Matteo,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the quiet ambiance, cleanliness, and the helpfulness of our staff. It's great to know that you found the breakfast to be amazing as well. We hope to welcome you back for another fantastic stay in the future. Your support means a lot to us!
5.0分
其他
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The staff was great, especially Nathan. He was very kind and helpful. Nathan is definitely a great asset for this hotel to have! He made our stay very comfortable and enjoyable!
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酒店回复: Hello Heidi,Thank you for taking the time to share your positive experience! We're thrilled to hear that Nathan made such a positive impact on your stay with his kindness and helpfulness. We strive to provide excellent service, and your feedback will be shared with our team. We hope to welcome you back for another comfortable and enjoyable visit in the future!
从大峡谷出来第二天去vegas，在这里落脚一晚。房间比较宽敞，酒店附近吃喝加油都有，大冷天也有泳池和温泉，很不错
酒店的泳池和按摩浴缸太棒了！:) 服务也非常好，员工很友好。
附设游泳池 赞
比预期中小间，有重新装潢过。房间内为地板，这我喜欢。
Found a long black hair on pillow case.
Pillow cases didn’t cover the entire pillow
Shower leaked all over the floor
Newer hotel and showing sign of wear already
The overall property was clean, the young man at the front desk was very polite and efficient. The common areas; cafe ( although limited), bar and pool area were tidy. The huge spa tub was amazing.
Unfortunately our room had a distinct mildew smell ( upon further examination we found it was the entire carpet), also the glass shower door kept sliding open while taking a shower. In general though the room was clean.
Aiden in Flagstaff
The front desk staff at check-in and at check-out were both friendly. The room was clean. All fixtures worked. The bed was comfortable. The TV had a good connection with local channels. The shower pressure in the morning wasn't as good as it was in the evening. The bathroom & shower were small. Great quality of soap & hair products. One soap container in the sink area would not release soap. I asked a housekeeper for help; however, she never came to the room to fix it. We would return. The lobby was clean, and the amenities that were offered were a nice added touch.
Modern. Great Location
My wife and I were in Flagstaff for Parents' weekend. The hotel was within walking distance to our son's dorm at NAU. The interior looked modern, inviting and had a good vibe. Didn't get to use the pool and hot tub but the outdoor area was nice. Free or discounted breakfast would be awesome as well as better discounted happy hour.
The place was just amazing. Quiet, clean and well organized. Staff were very kind and helpful. Breakfast amazing.
The staff was great, especially Nathan. He was very kind and helpful. Nathan is definitely a great asset for this hotel to have! He made our stay very comfortable and enjoyable!