酒店回复: Thank you for sharing your feedback. We are truly sorry to hear that your experience didn’t meet your expectations. Please know that we take all guest comments seriously and will review your concerns to ensure we can improve in the future. We’d love the opportunity to discuss your experience further and make things right. If you'd like to connect directly, please feel free to reach out to us. We hope to have another chance to provide you with a better stay.
4.0分
商务出差
原文
翻译提供方：Google
地理位置优越，干净且实用
5.0分
商务出差
Nice newer hotel with easy access to the local area and great restaurant and shopping close by.
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酒店回复: Hi there,Thank you so much for your 10/10 rating! We're glad you enjoyed our newer hotel and found the location convenient with plenty of nearby restaurants and shopping. We appreciate your stay and hope to welcome you again soon!Warm regards,
5.0分
家庭亲子
Reliable pet-friendly lodging in all aspects at a fair room rate, especially during the Holiday Season.
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酒店回复: Hi there,Thank you so much for your 10/10 rating! We’re happy to hear you found us to be reliable and pet-friendly, especially during the busy holiday season. We appreciate you choosing to stay with us and hope to welcome you back again soon!Warm regards,
5.0分
其他
Clean and spacious!! Staff were very friendly. The hotel was in a great location with lots of food options near by.
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酒店回复: Thank you so much for your kind review! We're happy to hear you enjoyed our clean, spacious rooms and that our friendly staff made a great impression. We're also glad the location and nearby food options worked well for you. We hope to welcome you back again soon!
5.0分
其他
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Just WOW! We loved our stay! Sean was such a wonderful presence at the front desk and the hotel. He was so welcoming and friendly and made us feel right at home. Our room was very spacious, super clean and the bed was very comfy, we slept great! Gluten free muffins would have been a wonderful addition to the breakfast buffet (I didn’t see any though).
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酒店回复: Wow — thank you for such an amazing review! We’re so happy to hear you loved your stay and that Sean made you feel so welcome from the moment you arrived. It’s great to know your room was clean, spacious, and comfortable.We also appreciate your thoughtful suggestion about adding gluten-free muffins to our breakfast selection — feedback like yours helps us continue improving our guest experience.We can’t wait to welcome you back for another wonderful stay!
5.0分
朋友出游
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We had been to a Hampton in Rockwall last month. We loved it. So we wanted to stay here for the same wonderful experience and we were not disappointed. Staff who seem to care that they work there. Smiles on faces. Great place. We will go to a Hampton again!
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酒店回复: Dear Valued Guest,Thank you for your wonderful review! We’re so happy to hear that your stay met your expectations and that our team helped make your visit enjoyable. It’s great to know you’ll continue choosing Hampton—your loyalty means a lot to us!We look forward to welcoming you back again soon.Kind regards,
5.0分
其他
Great hotel and location. Attending an event at the nearby HEB Center and it was very close and easy to get to.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback! We’re so glad to hear you enjoyed your stay and that our location worked out perfectly for your visit to the H-E-B Center.We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Kind regards,
5.0分
家庭亲子
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The room was very clean and comfortable and the breakfast was hot and had a good variety and very good coffee. The only complaint is that the A/C unit rattles and I had to put a pillow by the side so it would stop. I let the front desk know of the problem and I'm sure they will fix it
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酒店回复: Thank you for sharing your feedback! I’m glad to hear you enjoyed your clean and comfortable room, as well as our hot breakfast and coffee. I apologize for the rattling A/C unit and appreciate you letting our team know so we can get it repaired. We look forward to welcoming you back for an even more comfortable stay.
非常棒，非常感谢你们提供舒适的住宿体验，以及周到尊重的客户服务。
不允许携带宠物，需支付75美元费用！
宠物不可携带 - 不允许。
只允许服务犬入住……好像是细则规定，或者他们会修改规则。非服务犬需支付75美元费用。
我们的烟雾报警器被塑料包裹着，挂在天花板上。
我们不会再住那里了。
地理位置优越，干净且实用
Nice newer hotel with easy access to the local area and great restaurant and shopping close by.
Reliable pet-friendly lodging in all aspects at a fair room rate, especially during the Holiday Season.
Clean and spacious!! Staff were very friendly. The hotel was in a great location with lots of food options near by.
Just WOW! We loved our stay! Sean was such a wonderful presence at the front desk and the hotel. He was so welcoming and friendly and made us feel right at home. Our room was very spacious, super clean and the bed was very comfy, we slept great! Gluten free muffins would have been a wonderful addition to the breakfast buffet (I didn’t see any though).
We had been to a Hampton in Rockwall last month. We loved it. So we wanted to stay here for the same wonderful experience and we were not disappointed. Staff who seem to care that they work there. Smiles on faces. Great place. We will go to a Hampton again!
Great hotel and location. Attending an event at the nearby HEB Center and it was very close and easy to get to.
The room was very clean and comfortable and the breakfast was hot and had a good variety and very good coffee. The only complaint is that the A/C unit rattles and I had to put a pillow by the side so it would stop. I let the front desk know of the problem and I'm sure they will fix it