酒店回复: Dear xiaotaoqi1026,Thank you for your wonderful review.We are delighted to be your first choice for family hotels. It is great to hear that our team was helpful and that our location right opposite Warner Bros. World made your visit convenient. We are also glad you enjoyed the free bus service through Yas Express to other parks, as well as our rich breakfast selection, pleasant dining environment and uniquely designed facilities. We truly appreciate your recommendation and look forward to welcoming you and your family again soon.Yours sincerely, Feryal HaddonCluster Hotel Manager
酒店回复: Dear Trip.com Member,Thank you so much for sharing your experience with us.We are delighted to hear that you enjoyed the hotel’s atmosphere, appreciated the dining experience, and found our team to be attentive and friendly. It is also wonderful to know that the Yas Island theme park access added extra value to your stay.At the same time, we have noted your comment about your room experience and please be assured that your feedback has been shared with the relevant department for further review.We hope to have the pleasure of welcoming you back soon for an even more comfortable stay.Yours sincerely,Feryal HaddonCluster Hotel Manager
4.5分
艺术家房(2张双人床)
家庭亲子
游乐园很近,开园玩到闭馆!
干净整洁服务好
就是早餐选择能多些更好啦……
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酒店回复: Dear Trip.com Member,Thank you for sharing your experience.We are thrilled to hear you enjoyed our convenient location, clean facility, and excellent service during your stay. We appreciate your feedback about breakfast options and will definitely take it into consideration as we look to improve.We hope to see you again soon for another memorable stay.Yours sincerely,Feryal HaddonCluster Hotel Manager
酒店回复: Dear Leslie933,Thank you for your kind feedback. We are pleased to hear that you enjoyed the park tickets inclusion and found our 24-hour gym facilities convenient. It is always our goal to provide attentive and friendly service, and we appreciate your recognition of our team’s efforts. We look forward to the opportunity to welcome you again in the future.Yours sincerely,Feryal HaddonCluster Hotel Manager
酒店回复: Dear Trip.com Member,Thank you so much for sharing your feedback.We are glad to hear you enjoyed our excellent location, especially being close to the major theme parks and Yas Mall. We are also happy our team could accommodate your early check-in and provide great service during your stay.We appreciate your honest comments about the room size and breakfast- your insights help us improve. We hope to welcome you back soon for an even better experience.Yours sincerely, Feryal HaddonCluster Hotel Manager
酒店回复: 尊敬的 Trip.com 会员,
感谢您分享您的反馈。
我们对您在入住期间遇到的问题深表遗憾。虽然我们已经实施了全面的预防性维护和深度清洁流程,但我们一定会审查您的意见,以确保我们达到我们追求的高标准服务和舒适度。
我们已仔细记录了您对我们团队成员的评论。请放心,我们的团队已尽一切努力满足您的要求。由于房间有限,我们很遗憾无法提供带双层床的 King Artist 客房以外的免费升级。
我们很高兴听到早餐团队的服务给人留下了积极的印象。
再次感谢您的反馈,我们希望有机会在未来再次欢迎您。
此致,
Feryal Haddon
Cluster 酒店经理
点评来源 Trip.com
5.0分
The Wb家庭连接房
朋友出游
设施:很新。
卫生:收拾很到位
环境:离乐园很近,步行就能到
服务:酒店大堂还能偶遇汤姆杰瑞
免费进入亚斯岛主题公园(华纳兄弟世界):套餐里含着两张成人票,步行就能到乐园。
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酒店回复: Dear Xuehuaweibingqilin,Thank you for posting your review on this platform. It so pleasing to read that your stay with us was beyond expectations and thank you for your flattering comments on our uniquely designed facilities and excellent location.We can’t wait to welcome you again in the hotel soon, assuring you of our personalized service and warm hospitality at all times.Yours sincerely,Feryal HaddonCluster Hotel Manager
亲子酒店首选,前台有中文服务,华纳兄弟乐园就在酒店对面,几步路可达。其他乐园都有免费巴士可达,早饭环境很棒,品类丰富。酒店内处处都是电影主题,猫和老鼠、英雄联盟等,值得推荐
体验很棒,推荐
我强烈推荐住这家酒店。
它勾起了我们童年的回忆。
房间装饰精美,我们住的是蝙蝠侠主题房。
房间超棒,床很舒服,空间也很大。
浴室虽然有点小,但也很棒。
早餐美味可口。
员工服务态度极佳,非常棒。
顶楼泳池一定要去看看。
酒店和房间内的氛围很好,但是隔音非常差! 二楼的自助餐厅非常不错,员工都非常的体贴热情。入住酒店还在亚斯岛相关的门票。
游乐园很近,开园玩到闭馆!
干净整洁服务好
就是早餐选择能多些更好啦……
首先,YAS巴士不可靠,没有按照指示的时间表运行。酒店员工让我们在一个已经停用的巴士站等YAS巴士,等了30分钟后我们放弃了,改乘了Careem。
走进酒店,感觉就像一个价格过高的机场酒店。提供的设施只有一套梳洗用品和一个浴帽,没有其他设施。相比我在迪拜住过的其他酒店,它们都提供漱口水、沐浴球、剃须刀套装等。房间本身很小,卫生间没有花洒,而且卫生间灯泡一直闪烁。
酒店早餐选择有限,唯一值得称赞的是班尼迪克蛋。酒店健身房也很小,我们是在晚餐时间去的,当时没人,在那里锻炼得很开心,但无法想象如果健身房里有超过5个人会是怎样。晚上7点的时候蒸汽房就坏了。
酒店包含了两天两个公园的门票,但这仍然无法证明其价格和房间设施的合理性。唯一让我无可抱怨的是员工无懈可击的服务。礼宾部的WhatsApp服务也很好,他们几乎立即回复并帮助我处理事情。
以这个价格点,我期望更多,但这家酒店没有提供。我住过设施更好的汽车旅馆,它真的不值每晚700新元的价位。
送了四天的乐园门票!诚意十足
24小时的健身房也很不错,酒店人员的服务都很好!
房间略小,早餐一言难尽,胜在地理位置优越,靠近4大乐园和yas mall;服务很棒,到了酒店较早,也给安排入住了,
我们通过Trip网站预订,得到了一个很划算的套餐。
尽管这家酒店是亚斯岛上最贵的酒店之一,隶属于希尔顿旗下,并且位于阿联酋首都阿布扎比,但它并没有达到我的预期。虽然房间设计很漂亮,酒店于2018年开业,但我们遇到了几个问题。
首先,浴室有许多问题,如附图所示。床和枕头不舒服,架子和桌子上有灰尘。此外,前台接待员(一位埃及员工,我记不清他的确切名字了,好像叫Kirillos)不像其他员工那样热情友好。
卡罗洛斯给我们免费升级了一间带儿童双层床的房间,而不是像人们期望的那样,升级到面积更大或视野更好的房间。房间状况不佳,我们甚至在上铺发现了吃剩的薯片。他还试图说服我们额外付费升级到套房,这在长途飞行后是我们不想讨论的事情。而且,我们和孩子都没有得到任何欢迎礼遇。
好的一面是,早餐服务人员非常细心,提供了非常出色且友善的服务。
然而,我不会再有第二次体验,因为所支付的价格与所提供的服务和舒适度不符。
设施:很新。
卫生:收拾很到位
环境:离乐园很近,步行就能到
服务:酒店大堂还能偶遇汤姆杰瑞
免费进入亚斯岛主题公园(华纳兄弟世界):套餐里含着两张成人票,步行就能到乐园。
我抵达时在前台办理入住等了很久。