酒店回复: Dear KKhighness,Thank you so much for sharing your experience.We are thrilled you enjoyed the convenient location right across from the Warner Bros. World Abu Dhabi and had fun spotting your favorite characters like Tom and Jerry in the afternoons. It is great to hear you enjoyed our breakfast offerings and the unique swimming pool experience with our dive-in theater. We hope to welcome you back soon for even more fun and memorable moments.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear Trip.com Member,Thank you for sharing your experience.We are glad to hear that overall, you had an enjoyable stay.We truly appreciate your feedback and hope to welcome you and your family back again soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We are pleased to know that you found the hotel to be of excellent value and appreciated our excellent location, being close proximity to Yas Island key attractions.It is especially rewarding to hear your positive comments about the hotel’s uniquely designed facilities and excellent service. At the same time, we sincerely appreciate your constructive feedback regarding breakfast. Please rest assured that your observations have been noted and will be shared with our culinary team for review.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable visit in the near future.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear Trip.com Member,Thank you for your wonderful feedback.We are delighted you enjoyed the complimentary Warner Bros. World Abu Dhabi tickets each night and found our breakfast options enjoyable. We are especially glad to hear that the service made a positive impression. It is also fantastic that you got to meet some of your favorite Warner Bros. characters around the hotel. We look forward to welcoming you back for more memorable experiences.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: 尊敬的 rameshpall singh： 非常感谢您分享您的反馈。 我们很高兴听到您入住愉快，房间里精心布置的蝙蝠侠艺术品勾起了您的美好回忆。很高兴您觉得房间宽敞舒适，我们的早餐和团队也符合您的期望。我们也真诚地感谢您对我们服务和屋顶泳池的好评。 我们也注意到了您对浴室大小的评价。 再次感谢您的反馈，我们期待在不久的将来再次欢迎您的光临。 此致， Feryal Haddon Cluster 酒店经理

酒店回复: Dear Trip.com Member,Thank you for sharing your feedback.We are regret that to hear that your stay did not meet your expectations. Please be assured that it is always our aim to provide comfortable stay and attentive service for all our guests. Your feedback regarding room amenities and service has been noted and will be reviewed as part of our ongoing efforts to maintain high standards.On a positive note, we are glad that you enjoyed your Yas Theme park access as well as the lobby experience.We appreciate your time in sharing your experience and hope to have the opportunity to welcome you again soon.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear Trip.com Member,Thank you for sharing with us your wonderful feedback.We are delighted to know that you had a wonderful stay with us and we exceeded your expectations.We look forward to welcoming you again in the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear Idmmax,Thank you for taking the time to share your valuable feedback with us.We are pleased to learn that you enjoyed our uniquely designed facilities and found the bunk beds comfortable. It is especially rewarding to know that you were able to take advantage of the theme park ticket benefit included with your stay and that our evening buffet met your expectations.Please also allow me to share that we do have Chinese-speaking team members at the hotel. However, we regret that they were not available to assist you during your visit. We truly value your patronage and would be delighted to welcome you back in the future for an even more enjoyable and seamless stay.Yours sincerely,Feryal HaddonCluster Hotel Manager

酒店回复: Dear xiaotaoqi1026,Thank you for your wonderful review.We are delighted to be your first choice for family hotels. It is great to hear that our team was helpful and that our location right opposite Warner Bros. World made your visit convenient. We are also glad you enjoyed the free bus service through Yas Express to other parks, as well as our rich breakfast selection, pleasant dining environment and uniquely designed facilities. We truly appreciate your recommendation and look forward to welcoming you and your family again soon.Yours sincerely, Feryal HaddonCluster Hotel Manager

酒店回复: Dear Trip.com Member,Thank you so much for sharing your experience with us.We are delighted to hear that you enjoyed the hotel’s atmosphere, appreciated the dining experience, and found our team to be attentive and friendly. It is also wonderful to know that the Yas Island theme park access added extra value to your stay.At the same time, we have noted your comment about your room experience and please be assured that your feedback has been shared with the relevant department for further review.We hope to have the pleasure of welcoming you back soon for an even more comfortable stay.Yours sincerely,Feryal HaddonCluster Hotel Manager