酒店回复: Dear guest, Your feedback is very important to us and I am sorry to hear about the challenges you encountered during your stay. Unfortunately, the booking situation was less than ideal and I understand how distressing this can be, especially when traveling with children. While I cannot comment on specific booking procedures, we do try to be flexible. I am deeply sorry if you have not been able to communicate this effectively in your interactions with us. We regret that our room and bathroom facilities did not meet your expectations. We are committed to providing a comfortable and convenient stay for all of our guests and we take your feedback seriously. We are sorry to hear that you no longer consider staying with us. Although your experience did not meet our usual standards, we are continually striving to improve and will take your feedback into consideration. We hope you will reconsider and give us another chance to provide you with a better experience in the future.NH Bergamo Team
房间整洁。位置优越，距离火车站500米左右。去老城步行或乘cable car都很方便。
一如既往地不错，每次都住这里。房间虽然不大，但是布置的很温馨，床品也不错。每天还可以听到钟声当做闹钟。
酒店非常不通情理，预订当天手机被偷，别人手机预订选错时间，现场已经入住，协商多次调换时间为当天或退掉订错的都不可以。并且携程预订不可以，别的平台就行。霸王条款。我一个人带了孩子，深夜在酒店前台，就一定要重新再定了当天的。酒店房间很小，浴室是浴盆也没有防滑垫，洗澡不方便。订错的房间送给朋友都没人愿意去住。反正我是不会再预订和入住了。
很棒的酒店，就在火车站旁边，离机场也只有10分钟车程。房间干净舒适，服务一流，员工也很礼貌。早餐超级棒！强烈推荐！
需要注意的是，酒店位置比较靠近城市边缘，不建议往火车站方向散步，那里可能不太安全。但这只是针对周边环境的建议，和酒店本身无关。
这是一次很棒的体验。员工们都很出色，热情好客。我们还享用了免费早餐，非常美味。总的来说，这是一次令人愉快的住宿。
地理位置非常优越，离火车站很近，去Citta Alta也很方便
但是房间比较小，风格比较老气了一点
早餐很不错还可以自己泡茶喝还有纸杯
另外有一个类似book exchange的角落
特别暖心
这家酒店很朴素，我们选择它主要是因为它地理位置好，而且酒店旁边有个停车场，我们每晚花15欧元就可以停一晚。房间挺宽敞的，不过装修有点老旧。
房间和电视都很小，但很干净。
一切都很好。床单很新，水压也很大。
挺干净，位置不错，会再来