酒店回复: Dear Guest,thank you for taking the time to share your experience at the Savoia Excelsior Palace.We are truly sorry to read that some aspects of your stay did not fully meet your expectations, and we would like to offer a few clarifications.Regarding communication, all our team members speak English and receive continuous training to ensure clear and efficient interaction with our international guests. We regret that this was not the impression you received during your visit, and we will reinforce our efforts to further improve the consistency of our service.With reference to the gratuity, we would like to clarify that it is absolutely not mandatory. It is simply an optional gesture, mentioned with discretion and never intended to make our guests feel uncomfortable. We are sorry if the way it was presented made you feel put on the spot; we will address this internally to ensure it is handled with the utmost sensitivity and respect for European customs and guest expectations.We sincerely appreciate your feedback, which helps us continue improving our services. We hope to have the pleasure of welcoming you back to Trieste for a stay that meets—and hopefully exceeds—your expectations.Kind regards,The ManagementSavoia Excelsior Palace – Starhotels Collezione
酒店回复: Dear Guest,We would like to thank you for your overarching positive comment about your stay in our hotel.We really appreciate your kind words concerning our services and hotel features.One of our first service aims is making our guests feeling welcome and comfortable.Thanking you again for the time spent in writing to us, we look forward to welcoming you again in our Starhotels Savoia Excelsior Palace in the near future. Best regards
酒店回复: Dear Guest,We would like to thank you for your review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely
酒店位置很好，就在码头对面，离主要景点步行可达（除了米拉马雷城堡）。家庭套房很大，但是看不到海景（携程照片是能看到海景的）。停车是酒店代客泊车，一天支付了34.4欧，退房取车时足足等了20分钟才拿到车，应该是停在离酒店较远的地方。另外酒店管理混乱，明明没有用早餐，退房时却要收取早餐费用，还好及时发现了。
很遗憾我只能给最低评分。我们遇到一个问题，有人投诉说我们房间有噪音，可实际上我太太只是在打电话时笑了两声而已。凌晨一点，酒店礼宾部的人带着投诉的客人上门，并威胁要报警，我觉得这完全不合适。一家自称五星级的酒店应该更专业地处理这类情况，最重要的是，应该有良好的隔音设施，以避免住客之间发生这种不便。
非常好的酒店。我们乘坐邮轮出发地在的里雅斯特，歌诗达邮轮码头就在酒店对面走路五分钟。酒店设施一流早餐丰富，服务热情。推荐坐游轮的小伙伴下榻。
阳台房的景色太棒了！
一家四星级酒店，干净整洁，地理位置优越，服务一流。一定会再来，早餐也很丰盛。
好
一切都很棒
酒店员工英语水平有限，沟通起来有点困难。前台还问我是否愿意额外支付小费，这让我很意外，因为在欧洲，小费和增值税通常都包含在房价里了。现在好像每个人都在索要小费，被这样追问小费让我很不高兴。这在欧洲并不常见。由于语言障碍，这家酒店的员工以及整个的里雅斯特都存在很多沟通上的困难。
意式风格
这家酒店太棒了！
意式风格！
服务无可挑剔（酒吧、前台、代客泊车、礼宾等）。房间宽敞、干净、舒适。配有意利咖啡机，无限量供应茶和水。
床上用品完美。
餐厅很棒。
公共区域非常漂亮。
地理位置优越，位于海滨。
入住体验很棒，可惜只住了一晚，但我们一定会再来的。早餐棒极了，应有尽有，包括普罗塞克起泡酒。前台接待，甚至到车辆服务，都非常棒。酒店是一座帝国时代的宫殿。房间现代、宽敞、干净、高档，而且非常舒适。强烈推荐。