酒店回复: I am very sorry that you had this experience. Being checked into an occupied room is bad, but twice is terrible. We were aware of the concert, but had staff call offs.
酒店回复: Brian,I am glad to see you enjoyed our "friendly staff, clean comfortable room and bed!"We look forward to seeing you again in the near future.
5.0分
情侣出游
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I had a wonderful stay here. The staff was welcoming and professional from check-in to check-out. My room was spotless, comfortable, and well-equipped with everything I needed. The bed was especially cozy, and I appreciated the attention to detail in cleanliness.
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酒店回复: Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
其他
The staff were extremely helpful. The building was very clean and well maintained. We will be glad to return to this property.
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酒店回复: Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
3.0分
其他
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I overall really enjoyed my stay at this hotel. The manager Kaeon was very helpful when we encountered an issue upon check-in. The hotel doesn’t have room service, but there is a restaurant on the first floor. I would give it five stars but our room was halfway cleaned the first day and didn’t get cleaned until after 4 pm the second day. Only one bed was made and the toilet wasn’t cleaned either.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed your stay overall and that Kaeon was able to assist you during check-in — we’ll be sure to share your kind words with him. We do, however, apologize for the inconsistency in housekeeping service during your visit. Your comments have been shared with our housekeeping leadership team to ensure we address this and improve moving forward. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience next time.
5.0分
其他
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As always the room was clean and commodious. I was concerned that the parking garage would be full when I wanted to park, but I was able to find a good space each time I was there. I hope that it will be the same when there is a more popular show at The Fox.
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酒店回复: Thank you for sharing your feedback and for your continued loyalty! We’re delighted to hear you enjoyed another comfortable stay and found parking convenient during your visit. We appreciate your kind words and hope your next trip—especially when The Fox is hosting a big show—is just as smooth and enjoyable.
2.0分
其他
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The check in was good until my husband went to take a shower and almost fell because they tub was so slippery had to call the front desk twice the sent someone up with a stopper for the tub. We check out the bill was about $365.42 but when I look at my card account they had charged me $365.42 plus $90.00. I called 3 days ago and left a message with the billing department but no one was returned my call
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the slippery tub and the delay in resolving your billing concern. Guest safety and clear communication are very important to us, and we regret that we fell short in this instance. Please know that your comments have been shared with our management and accounting teams to ensure prompt follow-up and to prevent similar issues moving forward. We appreciate your patience and hope to have the opportunity to restore your confidence in a future visit.
对于商务旅客来说非常方便，房间干净舒适。至少我住的这间是这样。
酒店需要更注意各种情况。抵达后，办理入住的队伍很长。我知道当时已经很晚了，但像碧昂斯演唱会这样的大型活动，或许应该安排不止一个人来接待？这个人显然不知所措，因为我被安排了两个不同的房间，而且都已经有人住了。经历了漫长而紧张的一天，我真不想就这样结束。
房间太吵，没法住。
我预订了两张单人床，但房间太吵了，声音从窗外传来，所以我不得不换了两次房间。我房间里的电话坏了。而且，我不得不住一间较小的单人床房。我觉得这很不公平。
由于机械故障，房间钥匙无法使用。我们整个入住期间都需要有人陪同才能到达电梯和房间。非常不方便。以我们支付的价格来说，这实在令人无法接受。
员工友好，房间和床干净舒适。街道交通嘈杂。在桃树街上赛车。
I had a wonderful stay here. The staff was welcoming and professional from check-in to check-out. My room was spotless, comfortable, and well-equipped with everything I needed. The bed was especially cozy, and I appreciated the attention to detail in cleanliness.
The staff were extremely helpful. The building was very clean and well maintained. We will be glad to return to this property.
I overall really enjoyed my stay at this hotel. The manager Kaeon was very helpful when we encountered an issue upon check-in. The hotel doesn’t have room service, but there is a restaurant on the first floor. I would give it five stars but our room was halfway cleaned the first day and didn’t get cleaned until after 4 pm the second day. Only one bed was made and the toilet wasn’t cleaned either.
As always the room was clean and commodious. I was concerned that the parking garage would be full when I wanted to park, but I was able to find a good space each time I was there. I hope that it will be the same when there is a more popular show at The Fox.
The check in was good until my husband went to take a shower and almost fell because they tub was so slippery had to call the front desk twice the sent someone up with a stopper for the tub. We check out the bill was about $365.42 but when I look at my card account they had charged me $365.42 plus $90.00. I called 3 days ago and left a message with the billing department but no one was returned my call