酒店回复: Dear Gingermasion,Thank you for sharing your stay experience and giving us a positive review. We are very pleased to know that you appreciated our location near the train and water bus stations, as well as the small balcony and view of our river-view room.We highly value providing a comfortable stay for our guests who value convenient transportation, and we appreciate your suggestion to choose a higher floor for better views. Your feedback is an important reference for us to continuously optimize the guest experience.We look forward to welcoming you back soon and starting another pleasant journey.Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: Dear Guest,Thank you so much for taking the time to share your experience. We are deeply sorry for the unpleasant experience you had during your stay.We are committed to providing every guest with a respectful, attentive, and consistent service experience, and we hope that every stay is comfortable and smooth. The feelings you mentioned are different from our standards of hospitality, which we take very seriously.Thank you for your valuable feedback, which has helped us better understand the shortcomings in our service. We will continuously strive to improve with high service standards, ensuring that every guest feels safe and respected during their journey.We look forward to having the opportunity to provide you with an even more satisfying and comfortable stay in the future.Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: Dear 非官方旅行体验官,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. Our superior rooms are designed to offer canal views, we regret that yours did not provide the experience you were hoping for.Regarding the service and bedding issue, we sincerely apologize for the inconvenience. Your comments have been shared with our housekeeping team to ensure that such oversights are addressed promptly in the future.We’re glad to know that our location near Santa Lucia station was a helpful aspect of your stay, and we hope it made your travels through Venice a bit easier. Thank you again for your valuable input—it helps us improve and serve our guests better.Kind Regards.Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: 尊敬的宾客：
我们很高兴酒店的位置成为您入住期间最满意的方面之一。
我们酒店地理位置优越，靠近主要街道和所有便利设施，方便客人轻松前往城中一些最著名的景点。安全和便利始终是我们的首要任务，我们很高兴得知我们的位置符合您的期望。
感谢您分享您的美好体验。我们希望未来能再次欢迎您。
Angela Bora
前台工作人员
NH Venezia Santa Lucia
酒店回复: Dear Guest, We are most grateful for your feedback. We are delighted to hear that our hotel's prime location enhanced your stay, making your travels and sightseeing more convenient. We take pride in our proximity to major tourist attractions and transport hubs, offering our guests an ideal base. We are delighted that you appreciated our spacious rooms and quality breakfast. The nearby restaurants and souvenir shops you mentioned are indeed a benefit for future guests considering our hotel. Regarding your comments on our facilities, these have been duly noted. Our foremost priority remains ensuring all guests enjoy a comfortable and pleasant stay. Thank you for choosing our hotel. We look forward to welcoming you back in the future. Yours sincerely,Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: Dear 匿名用户,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that our location proved so convenient for exploring the city and that our breakfast and front desk team contributed positively to your experience.It is also encouraging to know that our luggage service helped you make the most of your time. We appreciate your comments regarding room size and take note of your preference for an in-room kettle.We are pleased that you found the experience worthwhile. We hope to have the pleasure of welcoming you back on your next trip.Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: Dear 1560662****Thank you for sharing your feedback with us. We appreciate your comments regarding our location and the spaciousness of the room.We are sorry to learn that your arrival experience and the noise levels did not meet expectations. Our aim is to provide comfortable accommodation and a seamless check-in for every guest, and we regret that this impression was not achieved on this occasion.We note your thoughts on value during the festive period. We strive to maintain standards that reflect fair pricing and a restful stay, and we are grateful for your perspective.Thank you once again for your review. We hope to have the opportunity to welcome you again .Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
酒店回复: Dear Guest,It's indeed heartening to read your positive remarks about our hotel. Your mention of the cleanliness of our rooms showcases our dedication to maintaining high standards of cleanliness and hygiene.Our front desk team will be pleased to know that their friendly and welcoming nature enhanced your stay. It's indeed our priority to ensure that our guests feel at home.The breakfast experience we provide aims to cater to diverse tastes and preferences, and it's delightful to hear that you appreciated it.The convenience of our location, being a stone's throw from the island's train station, is certainly an aspect we are proud of. We're glad this added to the enjoyment of your stay.We look forward to having the pleasure of welcoming you back soon.Best Regards.Giulia CampanaFront Office ManagerNH Venezia Santa Lucia
位置离火车站非常非常近，基本就在旁边，离水上巴士站也很近，坐火车非常方便。但是如果是坐飞机的话，下了巴士要过一个只有台阶的大桥，拖箱子的可能会有点点不方便。河景房有个小阳台可以看河景，尽量要高楼层的，视野会更好
该酒店很不错，欧洲出行还是要自带拖鞋呀，位置很不错，就在宪法桥和火车站旁边，酒店前台是印度人（服务还不错），隔天换了个本地人（**）！
整体体验超差，明明和酒店确认了房型，而且作为提前预定，付的费用也是远高于当天价格预定的，差价很高就不说了。与我们预定的房型不符，于是提出房型不对的问题，酒店大堂甚至莫名故意询问我们年龄，还看护照大声念出我们的年纪，并进行言语侮辱，嘴里还说着chinese…在当天还有许多房型剩余的情况下，酒店大堂男前台坚持要安排2楼的尾房，昏暗无窗房型，表示如果要换当下空余的房间要加价81欧。
这已经不是体验感的问题了，这涉及到酒店的严重态度和管理，浪费了我们旅途至少半天的时间。这趟旅途很糟糕，歧视严重，对待不同人种态度不同，只能说，极差。
意大利之行定的最贵的酒店，3000多一晚，房间面积很小。特地加钱定的“高级景观房”，想在房间欣赏一下运河的风景，效果见照片，只有把头探出去才能看到运河。服务可以说是没有，额外的被子没有被套，叫服务员到房间给加被套，结果也只有一个被单，直到退房也没拿来被套。唯一的优点就是近，从Santa Lucia火车站出来二三十米就到，不用拖着行李箱走在威尼斯坑坑洼洼的石头路上。
就地理位置而言，这是威尼斯最棒的酒店了。从圣卢西亚火车站出来，左转走30米就到了。完全不用拖着行李箱过桥，省心省力。服务也特别好，尤其是行李员和吉诺（Gino），我们有求必应，熨斗、熨衣板、水甚至电热水壶都给我们送来了。早餐中规中矩，三星半吧。少了点粥，种类也比较单一，每天都一样。如果下次再来威尼斯，我们肯定还会住这里。
酒店位置很好，离圣露西亚火车站很近，拖行李过来也挺方便的。景点步行都非常方便，酒店前面是水上交通点。虽然设施破旧了点，但房间还大的。早餐可以，周边有很多好吃餐厅和纪念品店。
从接待服务到优越的地理位置（就在车站旁边），一切都非常棒。早餐种类丰富，清洁工作无可挑剔，房间设施齐全，让住宿体验非常愉快。在威尼斯，这是一个绝佳的选择。
位置绝了，主岛火车站出来左转走两分钟，出门就是赤足桥，水上巴士站也在旁边，虽然不便宜，但是实在太方便了，第一天早上到先把行李存上去玩，第二天退房后可以再把行李存上去玩，住一天可以最大化的感受威尼斯。早饭很棒，前台服务人员也很好，房间不大但可接受，唯一就是没有烧水壶。
威尼斯火车站出来左转没多远就到了，我们在携程上预定好，到了前台说没有客房，让我们去其他酒店。和携程平台沟通后给安排了一间最角落的房间，房间确实挺大的，但由于外面全是设备平台，所有噪音特别的大，由于刚好遇到当地狂欢节，所以房费贵的离谱，整体性价比不高。
房间非常干净，一尘不染，前台工作人员非常友好热情，早餐的品种也很丰富，还有一个最赞的就是位置就在岛上的火车站旁边，几步之遥，非常便利