酒店回复: Dear Ana ping,Thank you for taking the time to share your feedback about your stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the location of your room and the inconvenience you faced with luggage handling.Please allow us to clarify that assistance with luggage is always available upon request, and we regret if this was not communicated or offered during your stay. As our hotel is housed in a historic Venetian building, not all rooms are accessible without stairs, which can sometimes make reaching certain rooms more challenging. We appreciate your understanding in this regard.Regarding transportation, being located in the heart of Venice, the fastest and most convenient way to reach the airport is usually by boat, despite the price. However, we understand this option may not suit everyone, and we are actively exploring additional ways to assist our guests with their travel arrangements.We hope to have the opportunity to welcome you again in the future and demonstrate our commitment to continuously improving our service.Kind regards,Andrea - Front Office Manager

酒店回复: Dear Guest,Thank you for sharing your experience and for bringing the issue with the safes to our attention.We are sincerely sorry for the inconvenience this situation caused during your stay. Please note that the safes were used within your room and there were no reports of unauthorized access; however, we take any concerns regarding guest security very seriously.We remain at your full disposal.Kind regards,Andrea - Front Office Manager

酒店回复: 亲爱的安： 感谢您对我们威尼斯 BW 尊贵系列 CHC Continental 酒店的评价。 我们很高兴您的入住体验完全符合您的期望，并且您在我们餐厅度过了愉快的时光。 我们期待您再次光临威尼斯 BW 尊贵系列 CHC Continental 酒店。 此致， 安德里亚 - 前台经理

酒店回复: 尊敬的客人， 我们很高兴听到您在我们酒店住得愉快。 我们很高兴收到这样的反馈和赞赏。 事实上，酒店的入口位于广场前面，而不是主街前面，但它始终是同一栋建筑。 我们感谢您的建设性意见，这对我们持续改进至关重要。 我们希望很快欢迎您回到我们的 BW Premier Collection CHC Continental Venezia，并向您致以最诚挚的问候， Andrea - 前台经理

酒店回复: 亲爱的 Ekaterina， 感谢您抽出时间写下这篇精彩的评论。 我们很高兴您喜欢我们酒店的住宿，我们很高兴早餐和大运河的景色超出了您的期望！ 我们希望将来您能更加享受我们的酒店，也许可以停留更长时间，以便在天气好的时候充分利用露台。 我们很乐意欢迎您回来，并确保您的下一次体验同样令人难忘。 此致， Andrea - 前台经理

酒店回复: Dear Guest,Thank you for your wonderful review!We are delighted that you appreciated the convenient connections with taxis, buses, and the direct boat service from Venice Airport, as well as the excellent value for money offered by our property.We look forward to welcoming you back soon!Kind regards,Andrea - Front Office Manager

酒店回复: Dear Heibotinggenluzhi,Thank you for sharing your experience. We are glad you enjoyed the convenient location near the station and the cleanliness of the room. We are sorry that the size of the room and the shower did not meet your expectations. We take your comments about shower comfort seriously and will do our best to improve this part of the experience. As for the reception, we will make every effort to ensure a more attentive and friendly service. We hope to welcome you again in the future and offer you a more pleasant stay.Best regards,Andrea - Front Office Manager

酒店回复: Dear Yichunyuerlin,Thank you so much for sharing your experience! We are delighted to hear that you enjoyed our location, easy to reach on foot.We hope to welcome you again for another unforgettable stay in Venice!Kind regards,Andrea - Front Office Manager

酒店回复: Dear Shiqianzhouyu,Thank you for choosing our hotel and sharing your opinion. We are glad you enjoyed our convenient location near the station and the view of the canal. We are sorry that the room did not meet your expectations and that the breakfast was not up to your preferences. Your comments are very important to us and we will take them into consideration in order to improve our services. Regarding costs, we are committed to offering a quality experience, especially during the high season, but we understand your comments. We hope to welcome you again in the future, offering a more satisfying staykind regards,Andrea - Front Office Manager