酒店回复: Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. I’m sorry to hear that your room was not serviced as expected; our stayover housekeeping schedule is every third day, and it seems your room may have been overlooked.I also apologize for the inconvenience caused by the fire alarm—unfortunately, the response time from the fire department was longer than we anticipated. I understand how frustrating this was for you, especially after a long day.Your experience is not reflective of our usual standards, and I appreciate you bringing these matters to our attention. We take your concerns seriously, and I hope you might consider giving us another chance in the future. Thank you again for your feedback.
5.0分
情侣出游
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very pleasant, easy check in, quiet hotel, right off the freeway. Comfy beds, good showers with nice high showered for us tall folks. Breakfast was hot, fresh and well maintained in the dining area.
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酒店回复: Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your check‑in was smooth and that you found our hotel quiet and conveniently located. It’s great to know our beds and showers met your expectations -especially for our taller guests!We’re also thrilled that you enjoyed the hot, fresh breakfast and that the dining area was well-maintained during your visit. Your feedback means a lot to our team, and we hope to welcome you back again soon for another comfortable stay.Safe travels!
5.0分
其他
Good hotel with a friendly staff. Dining options are close by. I've stayed here several times. It is my first choice when I visit Norris, TN.
5.0分
其他
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Super clean hotel and friendly staff. Close and convenient to so much. Beautifully decorated lobby. Wonderful breakfast. Would stay here again and recommend to anyone looking in the area.
5.0分
家庭亲子
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The room, lobby, and breakfast area were all very clean and modern. My family and I (spouse and two young children) only stayed one night during a road trip, but we had a great experience and would stay here again.
5.0分
其他
Room was clean and smelled great. A couple of noticeable holes in the shower; overall the stay was great
5.0分
其他
Just stayed overnight on our way back from vacation. Hot water was out, but hotel was very nice and clean.
5.0分
家庭亲子
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This location really accommodated our family. We were there for a family funeral and they let all of us check in hours early and check out late. They even made sure our rooms were as close together as possible. Their empathy meant the world!!
As for standard offerings such as breakfast - WOW! What a spread! I have been traveling quite a bit this year and this location’s buffet was beyond any I’ve seen! But best of all was the lady who was replenishing the food. She went from table to table making sure everyone had what they needed. Our group stayed way after breakfast was done visiting with family. As she was cleaning up, she made sure we had everything we needed before she put it away. Refreshed coffee etc. Such a sweet lady and her service was greatly appreciated. Yes! All who were working Monday, September 8-9 need to be commended.
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酒店回复: Thank you so much for your kind words about our facility. We’re delighted to hear that our staff helped make your stay enjoyable. It’s always rewarding to know our team made a positive impression. We look forward to welcoming you back whenever your travels bring you our way.
5.0分
其他
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Clean and updated
This hotel was very clean and comfortable. Room was large. Breakfast had many warm options. Updated and right off the highway. Would stay again
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酒店回复: Thank you so much for the perfect rating! We're thrilled to know you had a great experience with us. We're also glad you enjoyed breakfast during your stay. We look forward to welcoming you back again soon!
早餐种类丰富，每日更换。
房间干净，位置也不错。
但是，空调和暖气不太好用，要么太热要么太冷。
在我旅行前几周预订了一间大床房。抵达后降级为大床房（被告知大床房已经用完了），然后因为出差从周四住到周一.....房间根本没有打扫，没有垃圾也没有干净的毛巾（基本客房清洁）。我向前台投诉，他们向我保证会处理.....忙碌了一天后走进房间，发现满是垃圾，脏毛巾还堆积如山。立即与前台交谈，他们告诉我我的房间按计划第二天会打扫......哈哈，我希望如此，因为那是我退房的日子！降级和零服务，更不用说一晚的疏散，因为火警在晚上响了（没有火灾，只是错误）......零赔偿。不会再住在费尔菲尔德了。对于那些看评论的人来说，这里很适合过夜......当然......几天？再也不会了。
very pleasant, easy check in, quiet hotel, right off the freeway. Comfy beds, good showers with nice high showered for us tall folks. Breakfast was hot, fresh and well maintained in the dining area.
Good hotel with a friendly staff. Dining options are close by. I've stayed here several times. It is my first choice when I visit Norris, TN.
Super clean hotel and friendly staff. Close and convenient to so much. Beautifully decorated lobby. Wonderful breakfast. Would stay here again and recommend to anyone looking in the area.
The room, lobby, and breakfast area were all very clean and modern. My family and I (spouse and two young children) only stayed one night during a road trip, but we had a great experience and would stay here again.
Room was clean and smelled great. A couple of noticeable holes in the shower; overall the stay was great
Just stayed overnight on our way back from vacation. Hot water was out, but hotel was very nice and clean.
This location really accommodated our family. We were there for a family funeral and they let all of us check in hours early and check out late. They even made sure our rooms were as close together as possible. Their empathy meant the world!!
As for standard offerings such as breakfast - WOW! What a spread! I have been traveling quite a bit this year and this location’s buffet was beyond any I’ve seen! But best of all was the lady who was replenishing the food. She went from table to table making sure everyone had what they needed. Our group stayed way after breakfast was done visiting with family. As she was cleaning up, she made sure we had everything we needed before she put it away. Refreshed coffee etc. Such a sweet lady and her service was greatly appreciated. Yes! All who were working Monday, September 8-9 need to be commended.
Clean and updated
This hotel was very clean and comfortable. Room was large. Breakfast had many warm options. Updated and right off the highway. Would stay again