酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati. We are thrilled that you enjoyed your stay with us. I did want to let you know we have ice machines on every other floor, the odd number floors! We appreciate your review and hope to host you once again!
1.0分
其他
原文
翻译提供方:Google
住宿体验糟透了。
每个人都很友好,帮我们制定晚餐计划,并帮助我们前往 Hard Rock。凌晨 2 点的火警让我们玩得不亦乐乎。我们住在 14 楼,等他们取消火警时,我们才到了 7 楼。然后我们拖着沉重的脚步回到房间。暖气很响,我们的门打不开,最终我们的住宿体验被毁了。
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to deal with the unexpected fire alarm, the noise from the heater, and the door issue.Please know that the safety and comfort of our guests are our top priorities. The fire alarm was an unfortunate accident, but we are taking steps to ensure such occurrences are minimized. Additionally, we are addressing the heater noise and door issue with our maintenance team to prevent similar concerns in the future.We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
酒店回复: Thank you for your kind review! We are thrilled Victoria created a memorable stay for you! We will most certainly pass along your wonderful feedback. Thank you and we look forward to serving you in the near future.
酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati. I apologize your stay was not as memorable as you had anticipated. We appreciate your feedback and will most certainly pass this onto our teams. We hope in the future you will give us another chance to make your stay as excellent as you had expected.
5.0分
朋友出游
原文
翻译提供方:Google
一切都近在咫尺,非常方便,我们的房间干净舒适。我们很乐意再次入住这里!
展开
酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati. We are thrilled you enjoyed your stay and hope to serve you in the near future!
5.0分
家庭亲子
原文
翻译提供方:Google
他们做得非常好,从周五晚上开始就把房间交还给我们,这样我们就可以提前入住了
展开
酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati! We appreciate your feedback and look forward to serving you in the near future!
1.0分
其他
原文
翻译提供方:Google
没有工作人员。他们出现时态度粗鲁又懒惰。
展开
酒店回复: Thank you for you choosing The Courtyard Marriott Downtown Cincinnati. I apologize your stay was not as expected and below our standards. We are working diligently with our team to ensure this does not happen again. We hope you will give us another chance to create a more memorable stay!
5.0分
其他
原文
翻译提供方:Google
前台工作人员非常棒,非常友好,乐于助人。让我们的住宿体验非常棒
展开
酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati! We appreciate your wonderful feedback and will most certainly pass along the great review!
4.0分
其他
原文
翻译提供方:Google
施工使得视野和进出该物业变得极其困难
展开
酒店回复: Thank you for staying with us here at The Courtyard Marriott Downtown Cincinnati. We appreciate your feedback. We hope to serve you in the near future!
房间很大,床也舒服,只是枕头有点软。酒店位置好,前往哪里都很方便。酒店前台和餐厅人员都很热情。
情侣度假
我们度过了一段美好的情侣度假时光。房间非常漂亮,高高的窗户透进大量自然光(房间内光线不是太多)。淋浴间大小合适。
代客泊车:如果您想单独支付代客泊车费用或将其计入房费,请务必告知代客泊车员和酒店主人。我们收取了双倍费用,但我们在退房前解决了这个问题(我被告知,如果您在退房后才发现双倍收费,将很难获得报销)。
额外停车位:隔壁的停车场(威斯汀酒店旁边),比代客泊车便宜。
房间楼层没有制冰机,必须去小酒馆或下楼到主大厅索取。
住宿体验糟透了。
每个人都很友好,帮我们制定晚餐计划,并帮助我们前往 Hard Rock。凌晨 2 点的火警让我们玩得不亦乐乎。我们住在 14 楼,等他们取消火警时,我们才到了 7 楼。然后我们拖着沉重的脚步回到房间。暖气很响,我们的门打不开,最终我们的住宿体验被毁了。
前台的维多利亚和她前台的团队都非常好!她让我们提前办理入住手续,这样我们就可以开始我们有趣的一天了!她和她的同事们都乐于助人,满足我们的任何需求。我们会再次预订!房间很现代,很干净。喜欢城市和河流的景色!
最糟糕的住宿地点,以后再也不住了。食物根本吃不下去,花了45分钟才把车从代客泊车处开出来,我们的两条毛巾都脏了。体验糟透了。
一切都近在咫尺,非常方便,我们的房间干净舒适。我们很乐意再次入住这里!
他们做得非常好,从周五晚上开始就把房间交还给我们,这样我们就可以提前入住了
没有工作人员。他们出现时态度粗鲁又懒惰。
前台工作人员非常棒,非常友好,乐于助人。让我们的住宿体验非常棒
施工使得视野和进出该物业变得极其困难