酒店回复: Dear Guest,We are truly sorry to read your comment, although we must respectfully disagree with the way your experience has been presented. First of all, we find your review to contain discriminatory remarks. Our hotel has always welcomed guests from all over the world — including many from China — with the utmost respect, professionalism, and warmth. This is clearly reflected in the many positive reviews we have received from our Chinese guests over the years.As we have already explained to you directly, what you described was not a matter of room security, but most likely the result of an honest human error during cleaning service — for which we have already offered our sincere apologies. To express our regret, we also presented you with an authentic handcrafted gift made by one of our trusted Florentine artisans, as well as a discount on your stay.Please rest assured that no unauthorized person could have entered your room. At the time the housekeeper was working, no one passed through the corridor, and our housekeeping staff never leaves the door open when cleaning a room. Moreover, the attendant would not step away from the room, as all necessary cleaning tools are kept on the cart, which always remains with her.We take the comfort, security, and satisfaction of all our guests very seriously, and we regret that your perception of the incident led you to such conclusions.Kind regards.