⸻ Disappointing experience – car rental vendor recommended by Ocean Palm Resort, Goa We were two girls visiting Goa for the first time to attend an art festival. We stayed at Ocean Palm Resort, Goa, and trusted the hotel to recommend a reliable car rental vendor. Unfortunately, this trust was completely misplaced. The resort connected us with a car rental vendor (Rajan and Sultan) who provided us with a very old and poorly maintained Swift Dzire, charging a high price that was not justified at all. Being new to the place, we felt taken advantage of. The vendor promised to replace the car with a Baleno the next day, but this promise was never kept. Instead, we were told that no other car was available and that we should continue with the same vehicle. As first-time visitors, we had no option but to agree. The most disturbing part happened at the time of returning the car. The vendor falsely accused us of damaging the car and forcefully demanded extra money, even though we were getting late for our flight. This caused a lot of stress and anxiety. What was even more disappointing was the lack of responsibility from Ocean Palm Resort. Since the vendor was arranged through the hotel, we expected some support or intervention, but the resort did not take any accountability. By recommending such vendors, the resort indirectly allows its guests to be misled and harassed. Overall, this was a very unpleasant experience. The service was unprofessional, overpriced, and unsafe, especially for women travelers. I would advise future guests to not rely on the resort for car rental arrangements and to verify vendors independently.
5.0分
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We stayed for four nights at the end of a tour in northern India and this was a great relaxing break to end our stay in India. The hotel was very welcoming and the staff helpful in every way. We ate most of our meals in the Terra restaurant; where the food was very good every time. The staff were also very friendly and attentive with our drinks. Overall, we would stay again if the opportunity came *****.
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酒店回复: Dear Judith, Namaste! Thank you for your kind words! We're delighted to hear that you had a relaxing break at Ocean Palms Goa and enjoyed the welcoming atmosphere and attentive service. It’s wonderful to know that you appreciated the meals at Terra restaurant as well. We look forward to welcoming you back in the future! Warm Regards, Team Ocean Palms Goa
5.0分
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Wow is all we can say! This restaurant is superb and made our stay at Ocean Palms. The food is incredible, top marks to the chefs who work very hard. We enjoyed every meal, faultless and delicious. The waiters and waitresses were very attentive and worked tirelessly. In particular, big shout out to Subha Shree. She is so attentive, friendly, efficient and always had a smile. She really went over and beyond and is an asset to this restaurant. The barman worked very hard and produced some delicious cocktails. The manageress also worked very hard behind the scenes and run a good ship. Entertainment was also great. Overall, this restaurant and the service made our stay at Ocean Palms. 10/10 to the whole team. We will miss you all. Room 2204.
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酒店回复: Dear Guest, Namaste! Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic experience at Ocean Palms Goa. It's heartwarming to know that you enjoyed the food and received attentive service, especially from Subha Shree. We truly appreciate your kind words for our team and the effort they put in to make your stay special. Thank you for choosing us, and we hope to welcome you back soon! Warm Regards, Team Ocean Palms Goa
5.0分
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10/10, hotel staff was helpful, was able to arrange rented 2 wheeler and 4 wheeler outside hotel, small property but offers amazing experience with amazing dinein at Terra cafe and kept room clean throughout the stay
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酒店回复: Dear Guest, Namaste! Thank you for sharing your wonderful experience! It's great to hear that you found the staff helpful and enjoyed the dining at Terra. We appreciate your kind words about the cleanliness of the rooms. We look forward to welcoming you back for another cozy stay at Ocean Palms Goa! Warm Regards, Team Ocean Palms Goa
5.0分
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Had a great experience at Ocean palms the staff made us feel welcome from the start and service was great... Pool is lovely and overall ambience is very relaxing Perfect for quiet weekend.
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酒店回复: Dear Ram, Namaste! Thank you for sharing your wonderful experience at Ocean Palms Goa! It's delightful to hear that you felt welcomed by our staff and enjoyed the relaxing ambience. We're glad you had a great time with your friends and made the most of the lovely pool. We hope to welcome you back for another perfect weekend soon! Warm Regards, Team Ocean Palms Goa
5.0分
家庭亲子
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Stayed for 2 weeks in this lovely hotel and cannot recommend enough. The rooms,restaurant,pool and all of the grounds were so clean but what really made our visit so good was the staff. From reception to the lovely staff in the breakfast room to the security staff and the room boys,everyone had a beautiful smile on their face and genuinely looked happy to be working at the hotel. Will definitely be returning keep up the great work !
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Ocean Palms Goa and appreciated the cleanliness, facilities, and our dedicated staff. It's heartwarming to know that their positivity contributed to your experience. We look forward to welcoming you back for another memorable visit! Warm Regards, Team Ocean Palms Goa
5.0分
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What an incredible hotel! From the moment we arrived we have been treated like family. The rooms are spotless with great amenities. Nothing is too much trouble for the staff here, and you are truly treated to a personal and individual experience. We were on an all inclusive package which was great as the food was fabulous - also the local red and white wine is lovely. As we sit having lunch waiting for our transport to the airport we are truly sad to be leaving people who have welcomed us into their hearts and we will definitely be leaving a part of our heart here.
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酒店回复: Dear Guest, Namaste! Thank you for sharing your wonderful experience at Ocean Palms Goa! It's heartwarming to hear that you felt like family during your stay and enjoyed our facilities and services. We truly appreciate your kind words about our staff and the food. It's always our goal to create memorable moments for our guests. We hope to welcome you back in the future! Warm Regards, Team Ocean Palms Goa
4.0分
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Great location, in walking distance to the beach and plenty of restaurants. The hotel had a nice pool area. We stayed in a suite, which was spacious, had good air-conditioning, and a great shower. The breakfast room could get quite busy, and while the options didn't change much, the Indian food was delicious. There is entertainment every night, which seemed pretty loud/lively, but we tended to stay out till after it was finished (10pm) so cannot comment on its quality.
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酒店回复: Dear Gillian, Namaste! Thank you for your wonderful review! We're delighted to hear that you enjoyed the great location, spacious suite, and delicious Indian food. It’s great to know that you took advantage of the pool area and entertainment. We appreciate your feedback on the breakfast room and will certainly take it into consideration. We hope to welcome you back to Ocean Palms Goa soon! Warm Regards, Team Ocean Palms Goa
今天，2025 年 1 月 7 日，我们 3 个人抵达果阿海洋棕榈酒店。酒店确认可入住 3 人。 然而，抵达后我们对给我们的房间感到震惊。房间很小，气味难闻，加床是地板上的薄床垫（提供房间照片）。我们很震惊。我们来这里放松并庆祝生日。不幸的是我们的假期开始得很糟糕。我们联系了酒店经理，但不幸的是没有人愿意为我们提供一间可以容纳3人的床位的房间。 我们根据积极的评价选择了这家酒店。我们认为，这与现实不符。
酒店满足了所有的期望。是的，真的很干净。经常更换床单和毛巾。工作人员很友好。没错，这家旅馆主要是一家当地人。早餐一般，两天就习惯了。不是因为它们没有味道，而是因为它们本来就是不同的。晚餐最好不要带，在不同的咖啡馆吃。酒店每天晚上都有表演。即卡拉OK，魔术师或鼓手的表演。但我们从不停留在表演上，在度假村里走来走去。酒店两侧是迪卡特隆和阿迪达斯专卖店。也可以在这里租自行车：500卢比一天。自行车很新，车主只拿2000当押金，我们没去游泳池游泳。我们只去了海边。步行到海边10-15分钟。您可以沿着散布着棕榈树的安静街道或沿着当地商店林立的街道漫步。从机场到这里大约需要40分钟，我推荐这家酒店）
⸻ Disappointing experience – car rental vendor recommended by Ocean Palm Resort, Goa We were two girls visiting Goa for the first time to attend an art festival. We stayed at Ocean Palm Resort, Goa, and trusted the hotel to recommend a reliable car rental vendor. Unfortunately, this trust was completely misplaced. The resort connected us with a car rental vendor (Rajan and Sultan) who provided us with a very old and poorly maintained Swift Dzire, charging a high price that was not justified at all. Being new to the place, we felt taken advantage of. The vendor promised to replace the car with a Baleno the next day, but this promise was never kept. Instead, we were told that no other car was available and that we should continue with the same vehicle. As first-time visitors, we had no option but to agree. The most disturbing part happened at the time of returning the car. The vendor falsely accused us of damaging the car and forcefully demanded extra money, even though we were getting late for our flight. This caused a lot of stress and anxiety. What was even more disappointing was the lack of responsibility from Ocean Palm Resort. Since the vendor was arranged through the hotel, we expected some support or intervention, but the resort did not take any accountability. By recommending such vendors, the resort indirectly allows its guests to be misled and harassed. Overall, this was a very unpleasant experience. The service was unprofessional, overpriced, and unsafe, especially for women travelers. I would advise future guests to not rely on the resort for car rental arrangements and to verify vendors independently.
We stayed for four nights at the end of a tour in northern India and this was a great relaxing break to end our stay in India. The hotel was very welcoming and the staff helpful in every way. We ate most of our meals in the Terra restaurant; where the food was very good every time. The staff were also very friendly and attentive with our drinks. Overall, we would stay again if the opportunity came *****.
Wow is all we can say! This restaurant is superb and made our stay at Ocean Palms. The food is incredible, top marks to the chefs who work very hard. We enjoyed every meal, faultless and delicious. The waiters and waitresses were very attentive and worked tirelessly. In particular, big shout out to Subha Shree. She is so attentive, friendly, efficient and always had a smile. She really went over and beyond and is an asset to this restaurant. The barman worked very hard and produced some delicious cocktails. The manageress also worked very hard behind the scenes and run a good ship. Entertainment was also great. Overall, this restaurant and the service made our stay at Ocean Palms. 10/10 to the whole team. We will miss you all. Room 2204.
10/10, hotel staff was helpful, was able to arrange rented 2 wheeler and 4 wheeler outside hotel, small property but offers amazing experience with amazing dinein at Terra cafe and kept room clean throughout the stay
Had a great experience at Ocean palms the staff made us feel welcome from the start and service was great... Pool is lovely and overall ambience is very relaxing Perfect for quiet weekend.
Stayed for 2 weeks in this lovely hotel and cannot recommend enough. The rooms,restaurant,pool and all of the grounds were so clean but what really made our visit so good was the staff. From reception to the lovely staff in the breakfast room to the security staff and the room boys,everyone had a beautiful smile on their face and genuinely looked happy to be working at the hotel. Will definitely be returning keep up the great work !
What an incredible hotel! From the moment we arrived we have been treated like family. The rooms are spotless with great amenities. Nothing is too much trouble for the staff here, and you are truly treated to a personal and individual experience. We were on an all inclusive package which was great as the food was fabulous - also the local red and white wine is lovely. As we sit having lunch waiting for our transport to the airport we are truly sad to be leaving people who have welcomed us into their hearts and we will definitely be leaving a part of our heart here.
Great location, in walking distance to the beach and plenty of restaurants. The hotel had a nice pool area. We stayed in a suite, which was spacious, had good air-conditioning, and a great shower. The breakfast room could get quite busy, and while the options didn't change much, the Indian food was delicious. There is entertainment every night, which seemed pretty loud/lively, but we tended to stay out till after it was finished (10pm) so cannot comment on its quality.