酒店回复: Dear Silvia, Thank you for taking the time to share your feedback with us. We appreciate your decision to stay at our hotel and your honest rating. Your satisfaction is our priority, and we regret that your experience did not meet your expectations. We want to assure you that we take your feedback seriously, and our housekeeping team has been informed and addressed the issues you raised. We understand the importance of maintaining a high standard of cleanliness and guest comfort, and we are committed to making improvements based on your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
2.0分
家庭亲子
原文
翻译提供方：Google
改善房间、走廊和电梯清洁
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酒店回复: Dear Dania,We hear you on the need for better cleaning in the rooms, hallways, and elevator, and we’re sorry this fell short during your stay. Your feedback is important and helps us focus on the areas that matter most to our guests. We’ll be working on improvements to make your next visit more comfortable.
酒店回复: Hi Lucio, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay, particularly with the room cleaning. We'll address this with our housekeeping team to ensure a better experience for future guests. We appreciate your kind words about our staff and hope you had an otherwise pleasant stay. Your feedback is valuable to us as we strive to improve.
5.0分
其他
原文
翻译提供方：Google
治疗效果极佳！！每个人都非常友好，设施干净舒适。
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酒店回复: Hi Monica!Thank you for leaving your five star rating of our hotel. We appreciate you for taking the time to share your kind words. It's our top priority to ensure every guest feels welcome and valued, and your 5 out of 5 rating is truly appreciated. We'll be sure to pass on your compliments to our dedicated staff who go the extra mile to make our guests feel at home. We hope to have the pleasure of welcoming you back to our clean and comfortable facilities in the near future. Your satisfaction is our greatest reward!
4.0分
家庭亲子
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This really is s great little hotel. The first year we stayed I think it was brand new. It’s showing some wear and tear now but they really are trying to stay on top of. We had one year we weren’t happy, not major issues but little things that should have been addressed. We’ve been back twice since then and it’s been great both times.
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酒店回复: Hello jennifer,Thank you for your feedback and for returning to our hotel. We appreciate your understanding regarding the wear and tear, and it’s great to hear that your recent stays have been enjoyable. Your insights are valuable, as they help us to continually enhance the guest experience. We look forward to welcoming you back for another pleasant visit.
5.0分
情侣出游
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Plenty of parking, everything was very clean, breakfast hours were 7-10 am which is better than the other hotels I’ve been too because when you are on vacation you want to sleep in. The staff was very friendly and helpful. The pool and hot tub was very relaxing. I highly recommend it. We will be going back as soon as we can, even just for just an overnight stay.
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酒店回复: Hi Elizabeth!It’s great to know you enjoyed the spacious parking, clean surroundings, and those later breakfast hours that make vacation mornings so much easier. Our friendly team will be happy to hear your appreciation, and we love that you found the pool and hot tub relaxing. We’ll be looking forward to welcoming you back for another stay, even if it’s just overnight!
1.0分
商务出差
Had Bed Bug Bites.
Everything about the hotel and property were fine except the room wouldn’t stay cold and I left the next morning with bed bug bites.
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酒店回复: Hello Brandon,Thank you for sharing your feedback. We are pleased to hear that you found the hotel and property satisfactory. However, we take concerns like yours very seriously and will ensure the relevant teams are made aware of your comments regarding the room temperature and the issues you experienced. Your input is valuable to us as we continually strive to enhance our guests' experiences. Thank you for your understanding and for choosing to stay with us.
2.0分
其他
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Unpleasant stay
My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.
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酒店回复: Hello Angi,Thank you for sharing your feedback about your experience. We appreciate you bringing these concerns to our attention. The noise and privacy issues you described are certainly not the experience we aim to provide our guests. We are committed to improving our services and will take your comments into consideration for future enhancements. Thank you again for your insights, as they help us strive for excellence in our guest experience.
1.0分
商务出差
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Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.
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酒店回复: Hello Deb,Thank you for sharing your feedback regarding your recent stay. We understand the importance of amenities such as the pool and hot tub, and we apologize for the inconvenience caused. Your comments about the room's electrical issues and USB charging ports have been noted and will be addressed with our maintenance team for future improvements. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
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Trip to Hutto, Texas
The employees at the front desk was very friendly. The food area was very clean. Every time I went to get food or coffee. The area was clean. Plenty of food and drink. There was roofing contractors working all in allmy stay was nice
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酒店回复: Hello Errol,Thank you for your feedback. We're glad to hear you found our front desk team friendly and our food area clean and well-stocked. We appreciate your understanding regarding the roofing contractors, as we strive to ensure improvements that enhance our guests' experiences. We hope to welcome you back on your next visit for another enjoyable stay.
我于 2023 年 3 月入住了这家酒店，一切都很棒，但一年后的现在，这完全是一场灾难！在我们的第一个房间里，空调无法正常工作，门有时会打开，插座也无法工作。床非常不舒服。
第一晚之后，我们去了接待处并要求换一个新房间。每个人都努力尝试，三个小时后我们得到了另一个房间。不幸的是，我们从一开始就不确定前一位客人和我们之间的关系是否顺利。浴室里还有一个杯子和牙刷，一切都是湿的。我不知道床是否是新铺的。当然，我们事先承诺会进行清洁，但当我们提出要求时，我们只得到了清洁和耸肩。
电视只有在重新启动接收器后才能工作。
游泳池已经关闭几个月了，真可惜！
早餐很好而且很充足。
我们被承诺退款 50 美元，让我们看看是否能实现！
下次我会去隔壁的汉普顿酒店！
改善房间、走廊和电梯清洁
我们在酒店住了3天，房间不是每天打扫的，只有1天，其他天都没有，酒店设施和家具很旧，很少维护，对于假日酒店来说非常糟糕，工作人员很好
治疗效果极佳！！每个人都非常友好，设施干净舒适。
This really is s great little hotel. The first year we stayed I think it was brand new. It’s showing some wear and tear now but they really are trying to stay on top of. We had one year we weren’t happy, not major issues but little things that should have been addressed. We’ve been back twice since then and it’s been great both times.
Plenty of parking, everything was very clean, breakfast hours were 7-10 am which is better than the other hotels I’ve been too because when you are on vacation you want to sleep in. The staff was very friendly and helpful. The pool and hot tub was very relaxing. I highly recommend it. We will be going back as soon as we can, even just for just an overnight stay.
Had Bed Bug Bites.
Everything about the hotel and property were fine except the room wouldn’t stay cold and I left the next morning with bed bug bites.
Unpleasant stay
My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.
Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.
Trip to Hutto, Texas
The employees at the front desk was very friendly. The food area was very clean. Every time I went to get food or coffee. The area was clean. Plenty of food and drink. There was roofing contractors working all in allmy stay was nice