酒店回复: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating. We are glad to hear you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued Guest On behalf of the entire team, we would like to sincerely thank you for sharing your memorable experiences from your recent stay at Centara Reserve Samui.We truly appreciate your kind words, especially your compliment to Michelle, whose efforts helped make your holiday special. Please be assured that your feedback will be shared with the entire team, as it serves as a great encouragement and inspiration to continue delivering excellent service.Once again, thank you for choosing to stay with us. We look forward to welcoming you and your family back for another memorable experience in the near future.Warm regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Qianchenglin Thank you very much for taking the time to share your feedback along with a high rating. We are delighted to hear that you had a pleasant stay with us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable and delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Lengci Thank you very much for taking time to share your feedback along with a high rating. We are glad to hear that you had a pleasant stay with us.Your positive highlight to the team members, Michelle is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
环境：酒店景色一般 沙滩沙子算苏梅岛好的
服务：服务很赞 早餐漂亮又好吃主动帮忙申请延迟退房了 还有一些小惊喜小亮点
这是连锁酒店里最好的一家了。地理位置非常方便，附近有很多吃饭和娱乐的地方。海水不浅，可以游泳。酒店最明显的优点是拥有宽阔的海岸线，酒店前的沙滩上没有人躺着晒太阳。早餐很棒。房间是那种带厨房的工作室公寓。景色美得像马尔代夫一样。下次我一定会带着孩子再来的。离机场只有8分钟的路程。如果可能的话，非常值得来体验一下。我沿着查汶海滩走了一圈，经过了所有的酒店，发现没有一家能比得上这家。
十一来苏梅岛亲子游，意外的人不多，慢慢的过每一天，小朋友全程泡泳池挖沙，大人水池边躺着喝喝饮料看看海游游泳。酒店早餐很丰富，面包脑袋的小朋友很满足。酒店前台Michelle 服务很好👍
首先check in的时候很热情，房间还升级成带泳池的池畔房（虽然池畔房蚊子超多，但是还好有蚊香液），酒店整体非常大气美观，欧式特征，离海边非常近，而且海滩沙子柔软，景色绝美，酒店内绿植丰富，下次绝对还来
本来抱有很大期望来住盛泰澜，结果入住发现真的很一般，一进门桌子上就看到很
大块的污渍，不知道什么饼干渣还是什么凝固在上面，而且入住时也没有介绍下载app，都完全不知道有任何活动可参加。但必须说宾客经理和总经理都是国人，非常热情，有问题非常及时的反馈，积极解决，感谢。也要感谢为我们纪念日准备了小蛋糕和气球，景色也非常棒，这块沙滩确实是非常细腻干净的了，躺在沙滩上晒太阳太舒服了。
哦对，为什么印象深刻呢，因为早饭时我把污渍照片反馈给酒店经理，中午回来后，打扫人员正要打扫，还拿着手机问我污渍在哪，无语了
这是一家很棒的酒店，有着漂亮的园区和绝佳的海滩。餐厅的菜品美味，摆盘也很精致。服务也无可挑剔。早餐种类丰富。
酒店环境很棒，服务一流，员工也很热心！一切都很好，不过有个小插曲：我在预订酒店的时候，在备注里写了是来过生日的，本以为他们会给我个惊喜，结果并没有，有点小失望🤷♀️！
真是纠结了很久才选定的这家酒店，结果完全没让我失望，简直是满分体验！！地理位置绝佳，服务也超棒，一切都堪称完美！！！如果我再去，应该还会选择这里！！！
时隔2年再次入住酒店，当时接待我们的小哥还记得我，感觉很棒，6月虽然是雨季，温度比重庆还要凉快，非常推荐这个时间来玩，酒店早餐依旧到位，烤串非常嫩，每天都要吃两串，旅行中有些小插曲，麻烦酒店小姐姐Michelle 的帮忙，让我们的旅行结束前还有小惊喜！
酒店很漂亮，很干净，就在海边，服务也超赞。力挺 Centara！