酒店回复: Dear FangfeidepangxieThank you very much for taking the time to share your feedback along with a high rating. We aredelighted to hear that you had a pleasant stay with us.Your kind recognition of the service provided by our team members is truly appreciated. We will gladlyshare your wonderful comments with the entire teamOnce again, thank you for choosing to stay with us. We look forward to welcoming you back foranother memorable and delightful experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear LaizibeijingdehanhandieThank you very much for taking the time to share your feedback along with a high rating. We aredelighted to hear that you had a pleasant stay with us.Your kind recognition of the service provided by our team members is truly appreciated. We will gladlyshare your wonderful comments with the entire teamOnce again, thank you for choosing to stay with us. We look forward to welcoming you back foranother memorable and delightful experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued Guest Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.Regarding the room design and size, our room categories, dimensions, and photos are clearly displayed on Trip.com to help guests choose the accommodation that best suits their preferences. While many guests appreciate the character and architectural style of our property, we understand that design taste is subjective and may not align with everyone’s expectations.Concerning the bathroom condition, we take cleanliness very seriously. Our housekeeping team follows strict cleaning procedures before every arrival. The tiles you mentioned reflect the natural aging of materials, but they are thoroughly cleaned and maintained. Nevertheless, we will continue reviewing this to ensure standards remain high.We were also surprised to read the comment about the pool umbrella. Our team treats all guests equally and would never intentionally remove facilities in a way that targets any guest. If there was any misunderstanding regarding poolside arrangements, we sincerely regret the inconvenience.As a gesture of goodwill, we upgraded both of your reserved rooms to Pool Suites for the entire stay, at no additional charge. We also carefully considered your request for staying in our villas for free; however, due to availability and policy, we were unable to accommodate that request. We always strive to provide fair and professional service to every guest. It is never our intention to disappoint, and we remain committed to improving wherever possible. We appreciate all feedback, as it helps us grow.We wish you and your family all the best in your future travels.Sincerely yours,Thitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued GuestThank you for taking the time to share your feedback.We appreciate your comments and value all feedback, as it helps us better understand our guests’experiences.We hope to have the opportunity to welcome you again in the future.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued GuestThank you very much for taking the time to share your feedback along with a high rating. We aredelighted to hear that you had a pleasant stay with us.Your kind recognition of the service provided by our team members is truly appreciated. We will gladlyshare your wonderful comments with the entire teamOnce again, thank you for choosing to stay with us. We look forward to welcoming you back foranother memorable and delightful experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued GuestThank you very much for taking the time to share your feedback along with a high rating. We aredelighted to hear that you had a pleasant stay with us.Your kind recognition of the service provided by our team members is truly appreciated. We will gladlyshare your wonderful comments with the entire teamOnce again, thank you for choosing to stay with us. We look forward to welcoming you back foranother memorable and delightful experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued Guest Thank you very much for taking the time to share your feedback and for your generous rating. We are delighted to know that you enjoyed a pleasant stay with us and our facilities.Your kind recognition of the service provided by our team members is truly appreciated, and we will be pleased to share your wonderful comments with the entire team.It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for another refined and memorable experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued GuestThank you very much for taking the time to share your feedback and for your generous rating. We are delighted to know that you and your family enjoyed a pleasant stay with us.Your kind recognition of our team members - Michelle is truly appreciated and will be shared with the team as a meaningful source of encouragement.It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for another refined and memorable experience.Best regardsThitichayakorn BualardQuality and Hygiene Manager
酒店回复: Dear Valued Guest On behalf of the entire team, we would like to sincerely thank you for sharing your memorable experiences from your recent stay at Centara Reserve Samui.We truly appreciate your kind words, especially your compliment to Michelle, whose efforts helped make your holiday special. Please be assured that your feedback will be shared with the entire team, as it serves as a great encouragement and inspiration to continue delivering excellent service.Once again, thank you for choosing to stay with us. We look forward to welcoming you and your family back for another memorable experience in the near future.Warm regards Thitichayakorn BualardQuality and Hygiene Manager
地理位置优越，早餐丰盛，对华人非常友好，唐经理非常细心帮助安排各项事情
首先：第一次去苏梅岛，充满惊喜，这里欧美游客占95%以上，只有少量中国人，游客整体素质偏高，城市服务意识强。
第二，选到了盛泰乐酒店，给旅行带来了第二个大惊喜。
本次因为预定晚了，只有花园双床房，也不错，躺阳台就能看到泳池 海边 椰子树。
位置：距离机场十分钟，交通便利，门口就是渣文沙滩，苏梅岛最优质的沙滩，步行15分钟可以到查汶夜市、酒吧街、购物街、按摩店、tops超市、星巴克等。
服务：服务满分，从你踏入酒店，就有热情的前台为您服务，房间提供开夜床服务，提供入住水果，有芒果 橘子 苹果 百香果等等。为房间提供免费酒店特制鼻息，也是泰国众多鼻吸最好用一个，退房时候又多购了10个。洗漱备品 沐浴露 洗发水精油味满满。彩蛋 房间座机上有个惊喜按钮，按了，每天都有惊喜美食。冰箱里提供4款以上免费软饮，每日坚果 香蕉片等。还有一个脸部喷雾在冰箱里。餐厅有中文菜单。
餐饮： 早晨 每日一个款特制美食➕点单➕自助，四天吃了四种不同的特制美食，有泰北面条、汤面、冬阴功面。 下午茶及晚餐，酒店还有两个餐厅，一个偏向泰餐，在沙滩边的偏向西餐，都很精致➕好吃。 泰餐有两人套餐，省去不会点餐的困惑，价格也划算。
游乐：2个泳池、健身房等等。沙滩边有很多沙发床，躺下就有人来给你倒冰水。也看过点酒水 椰子 。下次体验SPA。
性价比：错峰出行，算苏梅高端里性价比比较高的。
最后，我对能够入住盛泰乐这样的酒店表示开心，对热情服务的每一位盛泰乐人表示感谢，李经理、接机的驾驶员、客房服务、餐饮服务、沙滩服务。
推荐指数：5颗星 （满分）
对酒店房间 配套设施极度不满意 看图片还以为我住的是 900 一晚？ 房间很小 很暗 设施很陈旧 淋浴间很脏 房间日久失修的感觉 没有任何细节可言 不推荐 我们在泳池玩水 bar台服务员可能嫌小孩子 嘈闹 还收起遮阳伞 想感走我们… 这会服务 ..）还是中国总经理 作为 度假酒店孩子戏水 是避免不了的 这波操作及其无礼貌 酒店的配套 压根不值4000 多一晚 去过才知道雷有深.. 不要再相信小红书的的网红酒店.
房间有点小。11岁儿童要加钱。而且要➕5000泰铢 全程住了这么多酒店的酒店只有这个要加这么多钱。无奈升级房型 就不用加了 每晚加了2000人民币 😄 加上基础费用 我一个晚上花了接近6000元人民币
二刷，这次住了带泳池的套房，房间比楼上隐世要小，但是度假感更强，而且带小朋友去主游泳池很方便。设施明显比2年前来要旧了，但很欣喜周围越来越热闹和方便，2024年春节来还很萧条，现在吃饭买东西甚至走到central都很方便。公区、海滩完美，白沙蓝海，早餐丰富。这家酒店有中国客服，沟通交流很好，服务也很到位，有问题立马解决，一定还会三刷的！
房间很大，一家三口入住一点也不局促，入住时虽然没有遇到会中文的前台，不过前台小哥哥的态度也是超好的，从办理手续，到酒店设施介绍，再带着房间里的各种介绍，每个细节都照顾到了，很热情哦！之后也加了中文小姐姐的微信，有任何问题都及时解答，从酒店附近的美食推荐，到帮忙预订出租车，有求必应，很贴心！酒店风景绝了，海滩质量很好，天天躺平简直不想回国了！酒店早餐也比较丰盛，西式的中式的品种很多，有点餐的也有自助的，口味还不错，每天都有不同的特别果汁，很好喝哦！有一个小小的遗憾，就是最后一天的早餐，餐厅有位服务员有点区别对待，懂的都懂啦！总而言之，还是很推荐的，一切都很完美，下次还会入住！
公共泳池很漂亮，酒店门口的海滩很美，适合冲浪。推荐联通泳池房，可以独享一片泳池，很舒服。早餐的泰茶一定要点，很美味。
从曼谷飞苏梅岛的时候，行李被托运掉了，我的中文管家超级热情加贴心帮我顺利找回且帮我们延迟退房！真的超级喜欢管家妹妹的，房间的风景也很漂亮，整体很满意👍
这是连锁酒店里最好的一家了。地理位置非常方便，附近有很多吃饭和娱乐的地方。海水不浅，可以游泳。酒店最明显的优点是拥有宽阔的海岸线，酒店前的沙滩上没有人躺着晒太阳。早餐很棒。房间是那种带厨房的工作室公寓。景色美得像马尔代夫一样。下次我一定会带着孩子再来的。离机场只有8分钟的路程。如果可能的话，非常值得来体验一下。我沿着查汶海滩走了一圈，经过了所有的酒店，发现没有一家能比得上这家。
酒店环境地理位置非常好，大气又优雅，沙滩🏖细腻耳绵密👏👏👏酒店服务态度细致入微温暖人心💕看得出好多西方老人是这里的长客，真的有宾至如归的感觉。尤其表扬一下酒店宾客关系经理Michelle对我们的热情接待和帮助，她非常职业和周到，事后又来反馈，让我们心里暖暖的。总而言之我非常喜欢这里 还会再来💕💕💕