Facing I-5, and poor sound proof windows and doors, no shampoo, no ice (ice machine does not work), dirty and tiny pool without a hot spa tub, even no paved entrance road to the lobby, behind some factories. freezer has a tick sound like a timer bomb,
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We recently stayed at the SureStay by Best Western in Williams and were very disappointed with our experience. The room itself was in poor condition—the linoleum was buckled in several places, making it easy to trip, and the bedsheet was stained. When my boyfriend went to shower, there was no hot water. When we called the front desk, the attendant argued that there was hot water, but after coming to the room, he acknowledged the problem and returned with a screwdriver to fix it.
Breakfast was included, which was fine for those who eat breakfast, but I only drink coffee. Unfortunately, there was no creamer or sugar available, so I had to leave the hotel to buy coffee elsewhere.
Overall, the experience was far below what we expected from Best Western, and we hope management takes these issues seriously so future guests have a better stay.
长途开车路过天黑了就在这停下了，屋子里卫生还行，但是毛巾很脏，有头发、污渍，酒店外面蚊子超级多
我通过携程App在线预订了这家酒店。在查看宠物政策时，上面写着每只宠物每天15美元的费用。当我抵达酒店时，却被告知费用是20美元。我说我在网上预订时，看到的价格是15美元。她指着办公室里写着宠物费20美元的牌子。我的预订确认单上写着取消政策是“此预订不可修改，取消不予退款”。所以我现在被困住了，不能取消，而且让我很恼火的是，我竟然还要支付这笔费用。看来我不能修改预订，但他们却可以。
其次，评分低还有一个原因，尽管房间很干净，但楼上单元有漏水。只要楼上的住客使用洗手间，就会有液体从天花板滴到浴缸里。
对于我这个沿着I-5公路前往德克萨斯州圣安东尼奥的旅客来说，这个地理位置很不错。
很少有地方比这里更糟糕了。又脏，服务也完全没用。明明预订了，却还按临时入住（walk-up）的价格收费。一个月过去了，经理Parker仍然没有退款给我，尽管BW（Best Western）能看到重复收费的记录。简直难以置信。他们简直是直接从我信用卡里偷钱。别来这家店消费。
别费心住这个脏地方了，真遗憾这个应用不能上传视频，我有很多视频能证明这里有多糟糕。
房间很棒，停车位充足，离高速公路非常近。价格也很满意。如果需要的话，我肯定会再来住的。
服务很棒，酒店的一切都井井有条。
好地方
Facing I-5, and poor sound proof windows and doors, no shampoo, no ice (ice machine does not work), dirty and tiny pool without a hot spa tub, even no paved entrance road to the lobby, behind some factories. freezer has a tick sound like a timer bomb,
We recently stayed at the SureStay by Best Western in Williams and were very disappointed with our experience. The room itself was in poor condition—the linoleum was buckled in several places, making it easy to trip, and the bedsheet was stained. When my boyfriend went to shower, there was no hot water. When we called the front desk, the attendant argued that there was hot water, but after coming to the room, he acknowledged the problem and returned with a screwdriver to fix it.
Breakfast was included, which was fine for those who eat breakfast, but I only drink coffee. Unfortunately, there was no creamer or sugar available, so I had to leave the hotel to buy coffee elsewhere.
Overall, the experience was far below what we expected from Best Western, and we hope management takes these issues seriously so future guests have a better stay.