The QR code (about you stay, hotel info) affixed to night stand so worn, won't work ...none available to replace. So unless you're tech savy Unless you'll miss out. Staff Dana got me there. Hopefully they have now replaced them ALL with new ones. YES I'd stay again.
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酒店回复: Veda, thank you for sharing your feedback. We're sorry your stay wasn't as expected, and we appreciate you letting us know about the QR code issue. Your comments help us identify areas for improvement, and we’re glad Dana was able to assist you. We hope to welcome you back soon.
5.0分
其他
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Great Hotel and GREAT Pool!!
The room was great.. large, clean, modern and had everything one could need. Only thing missing was a can for recycing. I'm a swimmer and loved the pool... got up to swim early in the morning. Was so peaceful.
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酒店回复: Risa, thank you for sharing your feedback. We're glad you enjoyed the spacious and comfortable room, and it’s wonderful to hear you loved the pool during your stay. We appreciate your suggestion about adding recycling bins and will consider it as we look for ways to improve.
5.0分
家庭亲子
The room was amazing and clean. Traveling on a girl's trip and felt very safe and secure while in your city. Wonderful experience.
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酒店回复: Regina, it’s wonderful to hear you had a great time at Hyatt House Lewes/Rehoboth Beach. The team is glad you enjoyed your accommodations and felt well cared for throughout your stay. Thank you for choosing us, and we hope to welcome you back soon.
5.0分
其他
Everything was wonderful. The bed was a little soft for my liking, but still an overall 5-star stay. Thank you!
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酒店回复: Diane, the team is thrilled you enjoyed your stay at Hyatt House Lewes/Rehoboth Beach. Your feedback about the bed is appreciated and helps ensure we continue to create comfortable experiences for all guests. Thank you for choosing us, and we look forward to welcoming you again soon!
4.0分
商务出差
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The room heat sounds like a washing machine and while walking thru the lobby I suffered a skin tear that required help from the main desk to bandage. I rubbed against a square 12” x 12” support post in the lobby that has edge guards on it to prevent damage and have sharp protrusions at the corners that will cut skin if rubbed against with sufficient pressure.
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酒店回复: Joseph, thank you for sharing your feedback. The team appreciates you highlighting areas where improvements can be made. Please know that your comments about your experience in the lobby and the in-room comfort are greatly valued. Your input will be shared for review to help enhance the guest experience.
5.0分
其他
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Lewes Hyatt
Our room was perfect. It was very clean and comfortable. The breakfast buffet was great--hot and cold selections. We would definitely stay here again. It was perfectly located to go to Rehoboth or Lewes.
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酒店回复: Francine, the team is delighted you loved your experience at Hyatt House Lewes/Rehoboth Beach. It’s wonderful to know you found the accommodations comfortable and the breakfast selections enjoyable. Thank you for choosing Hyatt House Lewes/Rehoboth Beach, and the team looks forward to welcoming you back on your next visit.
5.0分
其他
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Great Lewes Getaway
Great location, not too far from Rehoboth and Lewes. Walking distance to Nicola Pizza. Staff was helpful and courteous, included breakfast was outstanding. Plenty of parking.
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酒店回复: William, thank you for staying with us at Hyatt House Lewes/Rehoboth Beach. The team is pleased to know you appreciated the convenient location, the helpful team members, and the variety at breakfast. We're glad you found parking easy and enjoyed being close to local favorites. We look forward to welcoming you back for another getaway.
5.0分
家庭亲子
Customer Service was excellent. The rooms are clean, really enjoyed the room size. Comfortable beds.
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酒店回复: Diana, we’re delighted you loved your experience at Hyatt House Lewes/Rehoboth Beach. The team is pleased to know that you appreciated both the spacious accommodations and comfort provided. We hope to welcome you back soon.
3.0分
家庭亲子
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The front desk staff are excellent, housekeeping leaves much to be desired. Did not keep to schedule, had to ask for room to be cleaned , twice. We were there for 8 nights. I expected way better. Location is fine, pets in the food area is a problem.
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酒店回复: Dear Wigglesworth,Thank you for choosing Hyatt House Lewes / Rehoboth Beach for your recent extended stay, and for taking the time to share your valuable feedback.We’re truly pleased to hear that our front desk team delivered excellent service and helped make parts of your stay more enjoyable. I’ll be sure to pass along your kind words to the team — they will appreciate the recognition.That said, I want to sincerely apologize for the housekeeping challenges you encountered. An 8-night stay should absolutely come with consistent and reliable service, and it’s disappointing to hear that you had to request cleaning more than once. This falls short of our standards, and I’ve shared your feedback directly with our housekeeping leadership to ensure improvements are made.Regarding your concern about pets in the food area, I understand your frustration. Please know that while we are a pet-friendly property, we are also mindful of health and safety regulations. Pets are not permitted in food service areas, and we are reinforcing this policy with our team. However, service animals are legally permitted in all public areas of the hotel, including dining spaces, in accordance with the Americans with Disabilities Act (ADA).We greatly value your feedback and take it seriously as we work to enhance the guest experience across all departments. I hope we’ll have the opportunity to welcome you back in the future and provide the improved stay you expected and deserve.Please feel free to reach out to me directly if you would like to discuss anything further.Warm regards,
5.0分
家庭亲子
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I really like the Lewes Hyatt and the staff. My only two criticisms are: 1) They desperately need a traffic light at the intersection of Savannah Rd and Old Orchard Rd. 2) There is a nice bike trail only a short distance from the hotel; however, there are no bike racks at the hotel (although the hotel next door has several) and it's dangerous to cross the road to get to the trail (see #1)
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酒店回复: Thank you so much for your 10/10 rating and for sharing your kind words about our team and your experience at Hyatt House Lewes / Rehoboth Beach. We’re thrilled to know you enjoy staying with us and appreciate your loyalty and support.We also truly appreciate your thoughtful suggestions regarding the nearby intersection and bike accommodations. While the traffic light at Savannah Road and Old Orchard Road is managed by the local municipality, we understand the safety concerns and will continue to share guest feedback like yours with city planners.As for your recommendation about adding bike racks, that’s excellent feedback — and we’re currently exploring options to enhance our amenities for guests who enjoy cycling the nearby trails.Thank you again for your insight and for choosing to stay with us. We look forward to welcoming you back for another great visit soon!
The QR code (about you stay, hotel info) affixed to night stand so worn, won't work ...none available to replace. So unless you're tech savy Unless you'll miss out. Staff Dana got me there. Hopefully they have now replaced them ALL with new ones. YES I'd stay again.
Great Hotel and GREAT Pool!!
The room was great.. large, clean, modern and had everything one could need. Only thing missing was a can for recycing. I'm a swimmer and loved the pool... got up to swim early in the morning. Was so peaceful.
The room was amazing and clean. Traveling on a girl's trip and felt very safe and secure while in your city. Wonderful experience.
Everything was wonderful. The bed was a little soft for my liking, but still an overall 5-star stay. Thank you!
The room heat sounds like a washing machine and while walking thru the lobby I suffered a skin tear that required help from the main desk to bandage. I rubbed against a square 12” x 12” support post in the lobby that has edge guards on it to prevent damage and have sharp protrusions at the corners that will cut skin if rubbed against with sufficient pressure.
Lewes Hyatt
Our room was perfect. It was very clean and comfortable. The breakfast buffet was great--hot and cold selections. We would definitely stay here again. It was perfectly located to go to Rehoboth or Lewes.
Great Lewes Getaway
Great location, not too far from Rehoboth and Lewes. Walking distance to Nicola Pizza. Staff was helpful and courteous, included breakfast was outstanding. Plenty of parking.
Customer Service was excellent. The rooms are clean, really enjoyed the room size. Comfortable beds.
The front desk staff are excellent, housekeeping leaves much to be desired. Did not keep to schedule, had to ask for room to be cleaned , twice. We were there for 8 nights. I expected way better. Location is fine, pets in the food area is a problem.
I really like the Lewes Hyatt and the staff. My only two criticisms are: 1) They desperately need a traffic light at the intersection of Savannah Rd and Old Orchard Rd. 2) There is a nice bike trail only a short distance from the hotel; however, there are no bike racks at the hotel (although the hotel next door has several) and it's dangerous to cross the road to get to the trail (see #1)